I appreciate the screenshots you've provided, James Read.
I recommend reaching out to our QuickBooks support since the error persists even after doing the troubleshooting. You can reach them through the following link and going directly to the Help and Support section: Contact QuickBooks.
- Sign in to your QuickBooks account.
- Select the Help (?) icon.
- Scroll down to select the Contact Us button and follow the prompts.
- You will be able to request a callback or start a live chat with an expert.
For reference, please don't hesitate to visit this article: How to get help with QuickBooks.
If there's anything that I can help, you can always go back to this thread.
