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Andy Bates
Level 1

Cancelling Self Employed subscription

I took out self employed subscription and then subsequently found this option does not support my CIS billing. I queried this and was advised by Quickbooks to cancel the self employed subscription and take out the quickbooks for small business instead. I did as requested and cancelled the self employed and applied the Essentials option, however when the Essentials account setup - it directs me back to the self employed version and I still cannot do CIS but am not paying a much larger subscription fee. 

 

I am not sure why the system transfers me back to the self employed version after I cancelled it

 

Help!!!

14 REPLIES 14
JamesC
QuickBooks Team

Cancelling Self Employed subscription

Hey Andy,

 

Thanks for posting here again, welcome back.

 

Can i confirm which link you are using to login with? Try https://uk.qbo.intuit.com/login

 

If that does work, please let us know on this post.

 

If not; please call 0808 234 5337, and ask for me; as part of the Digital team, the guys in the office will know exactly who i am,or at-least where to find me. I'll come to the agent, and ensure we get this resolved immediately for you. The team on that number don't support the QBSE product, but i do. Speak soon! Smiley Happy

 

 

 

Andy Bates
Level 1

Cancelling Self Employed subscription

James C. 

I did as you suggested and found I seem to have 2 company names. If I choose Andy Bates I get 

re directed to the quickbooks Self employed page, If I choose [email address removed]'s company name I get the Quickbooks Essentials. 

I suppose I need to get rid of the company name 'Andy Bates' 

However, although I can get CIS sorted in the essentials version, I now seem to be unable to track mileage in this version, nor does it seem to support an app for the phone (apple) as after downloading the app to the phone and access it - it just says this version not supported. 

 

So it seems that neither the self employed version nor the essentials version does what I need it to do. 

 

Being a CIS subcontractor I need to invoice with the CIS deduction recorded and as I travel a lot I need to be able to record mileage. Which Quickbooks version does both these specific items? 

MaryLurleenM
Moderator

Cancelling Self Employed subscription

Hello there, Andy Bates,

 

CIS deduction is unavailable in QuickBooks Self-Employed.

 

You can use QBSE for mileage tracking and QB Essentials for CIS deductions. You can keep two separate accounts.

 

You can use this link to download QuickBooks Online mobile app: https://itunes.apple.com/gb/app/quickbooks-accounting/id584606479?mt=8.

 

Check this article for more information: Compare mobile app features.

 

I’ll be here if you need further assistance.

scottw1
Level 1

Cancelling Self Employed subscription

What a waste of time I have done the same! How can a product called 'self employed; not support CIS!

FritzF
Moderator

Cancelling Self Employed subscription

Thanks for joining this conversation, scottw1.

 

QuickBooks Self-Employed currently doesn't support Construction Industry Scheme (CIS). This feature is only available in our Small Business products, such as Simple Start, Essentials, and Plus.

 

If you wish to use this feature, you can switch to the supported products mentioned. For additional information, consider checking out these articles:

 

 

Please reach out to me if you have any other issues or concerns, and I'll get back to right away. I'm always here to help. Have a good one!

Tomas Kvederys
Level 1

Cancelling Self Employed subscription

Cancel app please 

Kristine Mae
Moderator

Cancelling Self Employed subscription

I can walk you through canceling your QuickBooks Self-Employed app, Tomas Kvederys.

 

You can follow these steps:

  1. Click the Gear icon.
  2. Select Billing Info, then click Cancel subscription

Feel free to check this article for more information: Cancel your QuickBooks Self-Employed subscription.

 

If there's anything else that you need, don't hesitate to let us know. We're right here to help you. Keep safe!

donnawade81
Level 1

Cancelling Self Employed subscription

I upgraded from QB self-employed to Simple. When I try to cancel my auto-renew in QB desktop version, it says I subscribed using the app and to cancel through Google Playstore. The Playstore does not show that I have this subscription and after filing a claim for Google to look, they cannot find this subscription. When I go back into QB self-employed, it says I am set to auto-renew. When I have inquired through QB help chats, they send me to Google. It's utterly ridiculous. I will dispute the charge as fraudulent in June if I am charged again but why can't this actually get solved prior to that? 

MaryJoyD
QuickBooks Team

Cancelling Self Employed subscription

I can show you how to cancel your QuickBooks Self-Employed (QBSE) account, @donnawade81.
 
If you've bought QBSE from the Apple app store or Google Play, your monthly subscription is with them, so you’ll need to cancel the account from there to cancel this auto-renew.

 

You can go to your Google Play to cancel the account. Follow the steps below:

 

  1. Open Google Play on your phone or tablet,
  2. Sign in to your Google account and click the menu ☰ icon.
  3. In the Subscriptions section, look for QuickBooks Self-Employed.
  4. Select Cancel.

 

Refer to the following article for more information about canceling your account either through web or app: Cancel your QuickBooks Self-Employed subscription.

 

In case you’d like to go back to your QBSE account, here’s an article that tells you more on how to resubscribe with the existing information that you have: Resubscribe to QuickBooks Self-Employed.

 

Let me know if you still have question about your subscription by leaving reply below. Take care and have a great rest of the day!

donnawade81
Level 1

Cancelling Self Employed subscription

Thanks. I already took these steps. There is no record on the playstore page or through Google of this autorenewal yet the desktop QB self-employed account says its on autorenewal in the app itself. 

eMMA M
Level 1

Cancelling Self Employed subscription

Hello Donna, can you give our cancellations team a call and they'll have a look at any other accounts. It is correct we can not cancel 3rd party subscriptions like Apple or Google play billing as billing is paid to them but they can search the systems for other subscriptions, they can also do a screen share to view the invoices you have had from QuickBooks. With this being a public forum we can't do that on the Community it will redact any personal information.

donnawade81
Level 1

Cancelling Self Employed subscription

Yes, please provide their phone number.

donnawade81
Level 1

Cancelling Self Employed subscription

What is a good phone number to do this??

Charies_M
Moderator

Cancelling Self Employed subscription

Hello there, donnawade81.

 

You'll want to schedule a callback from our QuickBooks Self-Employed (QBSE) cancelation team to help you with the cancelation process.

 

Here's how you can reach them:

 

  1. From the Assistant tab, type or say Talk to a human.
  2. If you want to connect with us directly, type or say Talk to a human.
  3. Then select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback.

The details on how to get in touch with the support are outlined in this article: How to contact QuickBooks Self-Employed Support.

 

If you need other references for tips on your future task with QBSE, you can check out these helpful links: 

I've got your back if you need more help managing your QBSE account. I'm always here to lend a hand. Have a good one.

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