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Cancelling Self Employed subscription

Forum|Forum|7 years ago
March 22, 2019
13 replies
17 views

I took out self employed subscription and then subsequently found this option does not support my CIS billing. I queried this and was advised by Quickbooks to cancel the self employed subscription and take out the quickbooks for small business instead. I did as requested and cancelled the self employed and applied the Essentials option, however when the Essentials account setup - it directs me back to the self employed version and I still cannot do CIS but am not paying a much larger subscription fee.

I am not sure why the system transfers me back to the self employed version after I cancelled it

Help!!!

QuickBooks Online

Best answer by Kristine Mae

Hello there, Tomas.

We'd like to take a look at your account and see if there are other options that might work better for you. You can reach us for free (from a mobile or landline) on +44800028 2548.

For additional questions about account management, leave a reply below. Keep safe!

JamesC

Level 5

Hey Andy,

Thanks for posting here again, welcome back.

Can i confirm which link you are using to login with? Try https://uk.qbo.intuit.com/login

If that does work, please let us know on this post.

A

Andy BatesAuthor

James C.

I did as you suggested and found I seem to have 2 company names. If I choose Andy Bates I get

re directed to the quickbooks Self employed page, If I choose [email address removed]'s company name I get the Quickbooks Essentials.

I suppose I need to get rid of the company name 'Andy Bates'

However, although I can get CIS sorted in the essentials version, I now seem to be unable to track mileage in this version, nor does it seem to support an app for the phone (apple) as after downloading the app to the phone and access it - it just says this version not supported.

So it seems that neither the self employed version nor the essentials version does what I need it to do.

Being a CIS subcontractor I need to invoice with the CIS deduction recorded and as I travel a lot I need to be able to record mileage. Which Quickbooks version does both these specific items?

AlcaeusF

Level 14

What a waste of time I have done the same! How can a product called 'self employed; not support CIS!

Thanks for joining this conversation, scottw1.

QuickBooks Self-Employed currently doesn't support Construction Industry Scheme (CIS). This feature is only available in our Small Business products, such as Simple Start, Essentials, and Plus.

If you wish to use this feature, you can switch to the supported products mentioned. For additional information, consider checking out these articles:

Please reach out to me if you have any other issues or concerns, and I'll get back to right away. I'm always here to help. Have a good one!

T

Tomas Kvederys

Cancel app please

Kristine Mae

Answer

Moderator

Hello there, Tomas.

We'd like to take a look at your account and see if there are other options that might work better for you. You can reach us for free (from a mobile or landline) on +44800028 2548.

For additional questions about account management, leave a reply below. Keep safe!

D

donnawade81

I upgraded from QB self-employed to Simple. When I try to cancel my auto-renew in QB desktop version, it says I subscribed using the app and to cancel through Google Playstore. The Playstore does not show that I have this subscription and after filing a claim for Google to look, they cannot find this subscription. When I go back into QB self-employed, it says I am set to auto-renew. When I have inquired through QB help chats, they send me to Google. It's utterly ridiculous. I will dispute the charge as fraudulent in June if I am charged again but why can't this actually get solved prior to that?

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