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GATHH
Level 2

Hi, I cannot add a new admin user because I don't receive the SMS code. How can I add the country code to my phone number?

 
13 REPLIES 13
Kristine Mae
Moderator

Hi, I cannot add a new admin user because I don't receive the SMS code. How can I add the country code to my phone number?

Let me guide you where to add the country code, GATHH.

 

You'll have to manage your account to add the country code. Here's how:

  1. Sign in to your Intuit account.
  2. Go to Sign in & security.
  3. Click Phone, then click Change beside the number.
  4. Click the Flag icon then select your country. QuickBooks will automatically select the country code.
  5. Enter the phone number and password.
  6. Click Save.

Once done, log in to your QuickBooks account. You'll then receive the SMS code for the verification of your account.

 

Let me also share the details on how you can recover your account when you can't sign in.

 

Feel free to visit us if you have other concerns. We're available 24/7 to help you.

GATHH
Level 2

Hi, I cannot add a new admin user because I don't receive the SMS code. How can I add the country code to my phone number?

Thanks for your reply.

I followed your instructions and selected Thailand as the country. It then said "Country code not supported for sending text messages"

What next?

JamesDuanT
Moderator

Hi, I cannot add a new admin user because I don't receive the SMS code. How can I add the country code to my phone number?

Hello there, GATHH.

 

This means that you have to use a phone number that is under the jurisdiction of the same state or country. Otherwise, you'll encounter the same error message. 

 

If that doesn't work, I'd recommend contacting our Customer Care Team. They can review your account and will provide the further steps to get everything working again.

  1. Click Help in the upper-right corner and select Contact Us.
  2. Enter the details of your concern and click Let's talk.
  3. Select how you want to reach them.
  4. Enter the necessary information to complete your request.

Or 

  1. Click Help in the upper-right corner and type Talk to a human.
  2. Type I still need a human and another options will appear.
  3. Type those phrases repeatedly until you get this response:
    OK. Here’s a shortcut to connect with my humans.
  4. Click the Contact us link and select how you want to reach them.
  5. Enter the necessary details to complete your request.

We'll be right here if you need anything else. Have a great day!

GATHH
Level 2

Hi, I cannot add a new admin user because I don't receive the SMS code. How can I add the country code to my phone number?

Of course I entered a Thai mobile number if I select Thailand in the drop down...

GATHH
Level 2

Hi, I cannot add a new admin user because I don't receive the SMS code. How can I add the country code to my phone number?

There is no option to submit a ticket. Why make it so difficult?

Please, ask someone from your tech team to contact me. Thank you.

Fiat Lux - ASIA
Level 15

Hi, I cannot add a new admin user because I don't receive the SMS code. How can I add the country code to my phone number?

@GATHH 

Which QBO country version do you have? US version or Global version for Thailand ?

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/Asia-Pacific

 

Support won't contact you. You are the one who have to ask the callback, chat, or send a message from your Help menu.

GATHH
Level 2

Hi, I cannot add a new admin user because I don't receive the SMS code. How can I add the country code to my phone number?

I am not sure - how can I check? Can I give you my company ID and you can check? 

Fiat Lux - ASIA
Level 15

Hi, I cannot add a new admin user because I don't receive the SMS code. How can I add the country code to my phone number?

@GATHH 

Which QBO plan do you have? How much is your bill?

GATHH
Level 2

Hi, I cannot add a new admin user because I don't receive the SMS code. How can I add the country code to my phone number?

Hi, we are on Quickbooks Plus plan for £30/mo. Thank you.

Fiat Lux - ASIA
Level 15

Hi, I cannot add a new admin user because I don't receive the SMS code. How can I add the country code to my phone number?

You are using QBO UK version

https:// quickbooks.grsm.io/UK

 

You need to have a UK-based mobile numbers. If your company is located in Thailand, consider migrating to QBO Global version for Thailand instead. You will be able to use your local mobile numbers.

https:// quickbooks.grsm.io/Asia-Pacific

 

 

GATHH
Level 2

Hi, I cannot add a new admin user because I don't receive the SMS code. How can I add the country code to my phone number?

Thank you for this. I will reach out to support to see how we can move our account to QBO Global version.

Fiat Lux - ASIA
Level 15

Hi, I cannot add a new admin user because I don't receive the SMS code. How can I add the country code to my phone number?

You may have 2 options to migrate your data:

1. Utilize a 3rd party migration tool

https:// transactionpro.grsm.io/qbo

 

2. Purchase a 3rd party migration service

GATHH
Level 2

Hi, I cannot add a new admin user because I don't receive the SMS code. How can I add the country code to my phone number?

All this hassle just to add a Thai phone number to our account? This can't be real!

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