Need to update billing info in QB Self Employed, but billing page fails to load

Hello Alex, 

Welcome to the Community page, 

Can we ask what web browser it is you are using when logging into Quickbooks? 

I have tried in both Firefox and Google Chrome with the same result.

Thanks for that Alex.

Can you try google chrome incognito/private window and let us know if the same thing happens there as well. Thanks 

Hi Ashleigh,

I have just tried incognito mode and still doing the same thing.

Hi Alex, 

Thanks for trying that - our technicians have now raised the following investigation for this 'INV-50511 - Billing page does not load on iPhone app and in iPad web browser' as this now appears to be impacting several users. 

We've linked your account so that you'll be notified via email as soon as this is resolved, in the meantime, if you have a Windows or Android device please try subscribing using this as a workaround. 🙇‍:female_sign:

Hi Ashleigh,

I have tried on a Windows machine and still get the same issue so it is not limited to Apple devices.

Thanks for providing some updates, @Alex Kilby,

It looks like you've already tried all possible troubleshooting to fix this unresponsive error in QuickBooks Self-Employed billing page. Since trying a supported browser and opening a private window did not fix the problem, I recommend contacting our Support Team.

Our representatives can report this green spinning circle to our engineers and can help update your billing information for you. To contact us, click the following article: Contact QuickBooks Self-Employed Support

Let me know how the call goes. I want to make sure this concern is taken care of. Have a good one!

Mine is the same. 

Cannot seem to find the place to change the billing info on the phone app either. 

It looks like we have an open investigation about this, SCtuition.

This means our engineers are already checking what's causing why the billing page in both the mobile app and web browser is not loading up. At the same time, they're also creating a permanent fix so customers can update their billing info inside the app. 

In the meantime, please contact our chat and phone support teams for QBSE. They can verify your account and update the billing information for you. Here's how: 

1. Click Assistant in the upper-right hand corner.
2. Type in "Talk to a human", then press Enter.
3. Enter the same keyword (Talk to a human) when prompted. 
4. Click I still need a human.
5. Select between Message an agent and Get a callback.

Our phone and chat agents will also add you to the list of affected users. Updates or progress of the investigation will be sent out via email.

As always, don't hesitate to reach out to us again if you need anything else. The Community is always here to help.