@TWBC 

Consider to purchase a 3rd party conversion service as the last resort.

Hello!  Thanks for the assist.  We just acquired a company who manages their books via QBO.  One instance in the US, the other in the UK.  

As the Finance lead for our organization, I'd like to be able to view the UK QBO (we are in the US) and am being told that we cannot have view access due to some limitations that we can't quite understand.

Is there a QBO barrier or something internal for us to resolve?

TIA~

Hi there, LRATX.

You can access the QuickBooks Online (QBO) for UK company file even if you're currently staying in United States. Just make sure you're using the correct link when logging in to your account.

Here's the link for UK and US login page.

• QBO UK 
• QBO US.

About the access limitations, can you provide a screenshot of the message? Are you getting this message when trying to access your company file? 

If so, please click the Reply button below and share a screenshot. It'll help us check the main reason why you're unable to access your account..

Hia  

Im on flat rate VAT, Im on a 8.5% tariff which I have set correctly. But my VAT due on sales in more than 8.5% of of my total VAT collected. Unsure why this is. All my invoices seem to be in order and I thought my VAT due amount should be simply  calculate for me from my VAT collected on sales 

Thank in advance Tom  

Hi there, tj construction.

I can see that there are separate threads that have similar questions about your VAT collected on sales is more than 8.5% in QuickBooks Online.

Let me share this link so you can follow the steps provided by my colleague: https://quickbooks.intuit.com/learn-support/en-uk/vat/re-incorrect-vat-rate-calculated-on-sales-invo...

The Community is always here if you need anything else.

Can I confirm something please. I am relatively new to Quickbooks and I am trying to figure out if we are using it properly. 2 questions.

We are in the UK, am I right in thinking that Quickbooks doesn't support UK bank feeds?

Using multicurrency. Can I post sales invoices in different currencies to the same customer?

Thanks for your help

Thanks for sharing your concern in this thread, @JohnnyLongstaff. I'll be sharing some information about how the bank feeds and multicurrency work in QuickBooks Online (QBO).

For your first question, bank feeds are available in QBO UK. Thus, you can connect bank accounts and credit cards so you can download your recent transactions seamlessly.

For more details on how you can connect your bank feeds to QBO, please refer to this article: Connect your bank feeds to QuickBooks Online.

As for your second question, the option to use different currencies for a single customer isn't possible. At this time, if you want to record new transactions with your customer in another currency, here's what you can do:

1. Make the existing customer profile inactive. Your previous transactions with the customer stay in QuickBooks.
2. Add a new customer, then assign the appropriate currency that they pay you with.

Once done, all of the new transactions you record with the customer will be in their currency.

While adding multiple currencies is currently unavailable, you can share your thoughts and ideas through your account. Our product development team reviews all the feedback we receive to ensure we’re meeting the needs of our customers. Here's how:

1. Click the Gear icon at the top, then select Feedback.
2. Enter your comments or product suggestions.
3. Click Next.

Additionally, consider checking out this article to learn more about categorising and matching your transactions in QBO: Categorise and match online bank transactions in QuickBooks Online.

Also, you can personalize the appearance by adding specific info to your sales forms. Check out this article for more information: Customise invoices, estimates, and sales receipts in QuickBooks Online.

Leave a comment below if you have a follow-up question or how it goes. I’ll be right here to help you. Keep safe and have a great day!

Hi Kevin and thanks for the speedy reply.

Regarding the bank feeds thanks for the links, I forgot to specify that we use HSBC and when I spoke to them they said that they don't support bank feeds in the uk. I suppose the best thing to do is try and set one up!

AS for multicurrency it looks as though if we have a customer or supplier we deal with in multiple currencies we will need seperate accounts for seperate currencies won't we?

Thank you for getting back to us here in the Community, @JohnnyLongstaff. I'll be sharing some insights about using multi-currency in QuickBooks Online.

You can assign a currency to bank and credit card accounts using the Multicurrency option. Your income and expense account always uses your Home currency.

Customers, suppliers, bank and credit card accounts, accounts receivable, and accounts payable can all have a single currency assigned to them. To use a different currency in transactions, you'll need to create a separate account.

You must have Multicurrency switched on in your Advanced options to add a foreign currency account to your Chart of Accounts.

Here's how:

1. Go to the Settings menu.
2. Select the Chart of Accounts option.
3. Make a new selection.
4. Select the appropriate Account Type and Detail Type in the Account dialog.
5. Give the new account a name and a description, if desired.
6. From the Currency dropdown option, choose the currency to be assigned to the account.
7. Click Save and Close.

Here are some articles you can check to learn more about using multi-currency in QuickBooks Online:

• Learn about Multicurrency in QuickBooks Online
• How to add a foreign currency account

I'm also adding this article as your reference in adding transactions in foreign currency: Add transactions in a foreign currency.

Let me know if you have additional questions about using multi-currency in QuickBooks Online. I'm always here to help.

Hi, I’m not liking the uncategorised asset report. I cannot change them to the correct one. As all you get from the drop down is not the cost of labour expenses, 

if they have been paid to the labourers I may add the correct category from bank feed match but still it comes up in the report! 

Hi there, KA2022.

I'll make sure that you'll have accurate reports at the end of the day.

To isolate the issue, you can perform some basic troubleshooting steps to fix the issue. At times, the accumulated browser cache and cookies become corrupted causing unusual behaviors in the program. You can start by accessing your QuickBooks account through a private/incognito browser. Feel free to use these shortcut keys:
 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
• Safari 11 or newer: ⌘ + Shift + N

If it works, you can clear the cache of your regular browser. This will improve the overall performance of the application.

In case you'll need help pulling up an expense report, you can visit this website to search for a related post about your concern: QuickBooks Online Help Article.

Please let me know if you have any other questions or concerns about QuickBooks Online. I'll be happier to help. Take care and have a good day!

I've just tried to set up a bank feed and while I'm logged in to HSBC Net the chat told me HSBC support Xero and Sage bank feeds not Quickbooks - this is in the UK and it what I was told last time I spoke to HSBC but doesn't chime with the responses above. Can anyone help?

@JohnnyLongstaff 

If your bank said that it doesn't support QuickBooks, you have to download *.qbo and import it manually into your QBO account.

Thanks, that's a shame as although I can do that it's a hard sell to the rest of the team and another point to Xero in the software review contest.

If the feature is critical for your business and you are using QBO, you can switch to another accounting app and purchase a 3rd party conversion service if required.

Hi, this seems to have done the job, thanks!

Does anybody know how I can process the refund transaction sitting in my current account?

It's from a previous return done outside QB, so I can't do it through the Taxes menu.

Hi there, @Mash101_98. I can share insights on how you can record the refund in QuickBooks Online (QBO).

Yes. You can track a refund through the Taxes page once you've filed the return through QuickBooks. Since your return was processed outside QuickBooks, you can make a deposit to enter the refund. On top of that, I'd recommend consulting with your accountant as he can give you the details of the accounts to keep your record in place. Your accountant can also share other options on how to enter the refund.

For more tips about deposits, open this link: Record and make bank deposits in QuickBooks Online.

Moving forward, here's how you can track your tax payments and refunds in our system: Recording a VAT payment or refund [Video].

If you have follow-up questions about your taxes, let me know by adding a comment below. I'm more than happy to help you again. Keep safe!

I was just wondering if you know of any other clients that may be in the same situation as the below?

Our clients bookkeeping is prepared in QBO and is prepared with the base currency as USD, currently for VAT we export the VAT Return and convert the sales at the HMRC rate and any supplier invoices these are posted as the GBP amounts and QBO converts these to USD for reporting purposes. Therefore on the excel VAT return we manually type in the GBP amounts as per the invoice.

We have recently been contacted and asked that we set up the VAT filing through QBO, however I have advised that I do not think this can be done due to the QBO account being in USD. Am I correct? or can we actually submit the VAT return via QBO even though they report in USD?

Hi jk90 VAT, thanks for joining this thread - you're right, it's only possible to submit a return via MTD when the home currency is in GBP. The workaround to this would be to set up a new QuickBooks account to enter the converted transactions. :) 

Hi started quick books 3 weeks ago added some expenses and receipts for goods to resell 

but the goods to resell aren’t showing up as expenses??

many thanks 

sue 

Worry no more, @Sue130. It's great you're using QuickBooks Online to accurately manage your books,

I'd be happy to share some details about your concern and help you sort things out.

We will need to pull up your items and make sure that it is in the right expense account. Here's how:

1. From your Sales tab, click Product and Services.
2. Locate and open the goods that you resell.
3. And ensure its correct expense account. 

Take a look at my screenshot below:

Additionally, I'm sharing this article with you that contains information that can help you familiarize with the program: Get started with QuickBooks Online.

You're always welcome to post in the Community if you have other concerns. We're just one post away. Take care!

When I import older transactions from my bank they come in all showing as income, and I cannot change them to expenditure, which they should be. How do I do that? 

Help has arrived, jane.

About your concern, you'll want to check your CSV file to verify. Then, you can make necessary changes, like modifying them to show as an expenditure.

From there, we need to ensure that it is accurate before importing it back to QuickBooks Online.

I've added these resources that may come in handy in organizing your transactions seamlessly in QBO:

• Categorise and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Feel free to visit again in the Community, and keep me posted on your progress. I'm determined to help you succeed. Keep safe always.