Hello there, @KAPPHOTOS.

 
I appreciate all your efforts in trying to move past the error. I'm here to help ensure you can log in to your account. 

Before we begin, may I ask if you have multiple QuickBooks Online (QBO) subscriptions? If so, make sure that you sign in to the right one and input the correct login credentials. This guarantees that you can access the program seamlessly.

If you continue to get the same result after entering the right username and password, I recommend contacting our QBO Care Team for further assistance. They have extra tools to determine the source of this error. When a permanent solution becomes available, our specialists will take you through the implementation process. 

To get the contact details:

1. Go to the Help icon at the top to display the Search window.
2. From there, click the Contact Us link to access the What can we help you with? section and then enter a brief description of your concern in the field box.
3. Tap the Continue button to see the list of support options.
4. Pick Chat to start a conversation or Callback to speak with an agent.

I also attached a link that tackles the various login issues and errors in QBO: Learn what to do if you can't sign in. 

Additionally, these resources include various topics on how to better handle your accounting activities and troubleshoot common errors:

• Community guide
• Fix common sign-in errors in QuickBooks Online
  
  

Reach out to me again if you have other QuickBooks concerns or need further assistance logging in to your account. I'll get back to help you the best that I can.

Does anyone know why my Balance Sheet Report says "Charity Funds" at the bottom. The company is non-profit, but not a registered charity. Do I have to make a custom report like a balance sheet to get rid of this?!

Thanks.

Hi thepippin!

The presence of a Charity Funds account on the QuickBooks Online (QBO) balance sheet can be a result of selecting the tax form for a Nonprofit organization in the settings. Alternatively, it could be created if you have previously used that specific tax form. QuickBooks automatically generates this account to align with the requirements of the selected tax form and to facilitate accurate financial tracking for nonprofit organizations.

If you notice an amount displayed in the "Charity Funds" account on the Balance Sheet, you can click on that amount to access the corresponding transactions that have contributed to it. This will allow you to review the transactions and verify if any corrections are needed, such as adjusting the accounts assigned to the items used in those transactions.

If you have any further concerns or questions regarding the account you see on your Balance Sheet, please don't hesitate to reach out. I'm here to assist you and provide ongoing support.

If I use bank feeds , do i still need to reconcile my account.  If so, will the beginning balance show on my report?

We cancelled our VAT registration with HMRC on 15th December 2022. I haven't been able to link our QuickBook account with HMRC since. I need to submit our next return by 3rd November 2023 and so would like to be able to use this tool as it saves such a lot of time. 

When I try to connect I receive the following error message: 

This could be because you recently:

• signed up for a Making Tax Digital account with HMRC
• submitted a VAT return to HMRC

None of the above is relevant and I get no answers when I try to contact HMRC.

Please help!

Thank you in advance!

Hello MainlineSensors, thanks for posting on this thread, so it is because you cancelled your vat registration, so to why you’re getting this. So you will most likely have a return that is filed up to 15/12/22, this will throw off the date range we can request obligations for. You will need to mark as filed the period after your last submitted return to the day before your new return starts. The VAT due should be 0 for that period.  

Why am i getting a getting a ,cannot connect to HMRC , message with m VAT?

Thanks for joining this thread, @Don 333. I can share some information that can help you resolve the error that you cannot connect to HMRC in QuickBooks Online (QBO).

In QBO, here are some of the troubleshooting steps that you can try to resolve the error you're having with connecting to HMRC:

• Check the email confirmation that you've received from HMRC to confirm that your connection has been successful.
• Make sure that the VAT number matches HMRC's record.
• Using only the official MTD credentials provided by HMRC via email. 
• Setting up MTD and authorising QuickBooks to connect to HMRC.
• Updating your VAT accounting period from your Taxes page.

For detailed guidance about fixing a specific error message or having issues when connecting to Making Tax Digital (MTD), please refer to this article: Fix MTD issues and errors in QuickBooks Online.

Moreover, we can perform some troubleshooting steps to determine if this problem is caused by a corrupted cache on your browser. Let's begin with accessing your QBO account using incognito. Private modes do not store cache files and will give you a clean slate to prevent errors when running websites. Here's how:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you're able to connect to HMRC using a private browser, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.

When everything is fine, check out this helpful link to guide you in submitting your VAT return: Submit a VAT return to HMRC using MTD in QuickBooks Online.

Let me know if you need further help connecting to HMRC in QBO. I'm always glad to help in any way I can. Have a great rest of the day!