Hello there, @KAPPHOTOS.

 
I appreciate all your efforts in trying to move past the error. I'm here to help ensure you can log in to your account. 

Before we begin, may I ask if you have multiple QuickBooks Online (QBO) subscriptions? If so, make sure that you sign in to the right one and input the correct login credentials. This guarantees that you can access the program seamlessly.

If you continue to get the same result after entering the right username and password, I recommend contacting our QBO Care Team for further assistance. They have extra tools to determine the source of this error. When a permanent solution becomes available, our specialists will take you through the implementation process. 

To get the contact details:

1. Go to the Help icon at the top to display the Search window.
2. From there, click the Contact Us link to access the What can we help you with? section and then enter a brief description of your concern in the field box.
3. Tap the Continue button to see the list of support options.
4. Pick Chat to start a conversation or Callback to speak with an agent.

I also attached a link that tackles the various login issues and errors in QBO: Learn what to do if you can't sign in. 

Additionally, these resources include various topics on how to better handle your accounting activities and troubleshoot common errors:

• Community guide
• Fix common sign-in errors in QuickBooks Online
  
  

Reach out to me again if you have other QuickBooks concerns or need further assistance logging in to your account. I'll get back to help you the best that I can.

Does anyone know why my Balance Sheet Report says "Charity Funds" at the bottom. The company is non-profit, but not a registered charity. Do I have to make a custom report like a balance sheet to get rid of this?!

Thanks.

Hi thepippin!

The presence of a Charity Funds account on the QuickBooks Online (QBO) balance sheet can be a result of selecting the tax form for a Nonprofit organization in the settings. Alternatively, it could be created if you have previously used that specific tax form. QuickBooks automatically generates this account to align with the requirements of the selected tax form and to facilitate accurate financial tracking for nonprofit organizations.

If you notice an amount displayed in the "Charity Funds" account on the Balance Sheet, you can click on that amount to access the corresponding transactions that have contributed to it. This will allow you to review the transactions and verify if any corrections are needed, such as adjusting the accounts assigned to the items used in those transactions.

If you have any further concerns or questions regarding the account you see on your Balance Sheet, please don't hesitate to reach out. I'm here to assist you and provide ongoing support.

If I use bank feeds , do i still need to reconcile my account.  If so, will the beginning balance show on my report?

We cancelled our VAT registration with HMRC on 15th December 2022. I haven't been able to link our QuickBook account with HMRC since. I need to submit our next return by 3rd November 2023 and so would like to be able to use this tool as it saves such a lot of time. 

When I try to connect I receive the following error message: 

This could be because you recently:

• signed up for a Making Tax Digital account with HMRC
• submitted a VAT return to HMRC

None of the above is relevant and I get no answers when I try to contact HMRC.

Please help!

Thank you in advance!

Hello MainlineSensors, thanks for posting on this thread, so it is because you cancelled your vat registration, so to why you’re getting this. So you will most likely have a return that is filed up to 15/12/22, this will throw off the date range we can request obligations for. You will need to mark as filed the period after your last submitted return to the day before your new return starts. The VAT due should be 0 for that period.  

Why am i getting a getting a ,cannot connect to HMRC , message with m VAT?

Thanks for joining this thread, @Don 333. I can share some information that can help you resolve the error that you cannot connect to HMRC in QuickBooks Online (QBO).

In QBO, here are some of the troubleshooting steps that you can try to resolve the error you're having with connecting to HMRC:

• Check the email confirmation that you've received from HMRC to confirm that your connection has been successful.
• Make sure that the VAT number matches HMRC's record.
• Using only the official MTD credentials provided by HMRC via email. 
• Setting up MTD and authorising QuickBooks to connect to HMRC.
• Updating your VAT accounting period from your Taxes page.

For detailed guidance about fixing a specific error message or having issues when connecting to Making Tax Digital (MTD), please refer to this article: Fix MTD issues and errors in QuickBooks Online.

Moreover, we can perform some troubleshooting steps to determine if this problem is caused by a corrupted cache on your browser. Let's begin with accessing your QBO account using incognito. Private modes do not store cache files and will give you a clean slate to prevent errors when running websites. Here's how:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you're able to connect to HMRC using a private browser, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.

When everything is fine, check out this helpful link to guide you in submitting your VAT return: Submit a VAT return to HMRC using MTD in QuickBooks Online.

Let me know if you need further help connecting to HMRC in QBO. I'm always glad to help in any way I can. Have a great rest of the day!

I ran payroll for March 25 and finalised year end. Full Payment Submission has "Submitted".

However, when I looked at P60 it does not have the last month payroll included for all employees.

Does the FPS need to be accepted before I get the P60s?

What can I do now to amend P60s?

Thanks you

Hi

In QB Advanced Payroll.

We had Employment Allowance active for the previous tax year.

I am now processing the 1st pay-run for 2025-26 and it is applying Employers NI.

Employment allowance for 2025-26 is ticked in my HMRC settings.

Please advise.

For avoidance of doubt, we're a very small business and entitled to EA.

I see that you're having trouble with the Employment Allowance not being applied to your payroll, even though it's set up in your HMRC settings, @BELS. I'll share my insights about it.
 

Let's first double-check the Employment Allowance setting is turned on for the 2025-26 tax year in your QuickBooks Advanced Payroll system. Sometimes settings might not save correctly or could change if there was an update or error.
 

Moreover, ensure that your business still qualifies for the Employment Allowance for the 2025-26 tax year based on HMRC’s criteria. You can check this on the HMRC website.
 

Next, update your QuickBooks Advanced Payroll if there are any new updates available. Updates can fix issues and make sure the system follows current tax laws. After updating, close QuickBooks and open it again.
 

After that, run your payroll again to see if the Employment Allowance is now working.
 

If you're seeing the same thing, I suggest reaching out to our Live Support Team to further investigate this.  They can look at your account by sharing your screen.
 

Here's how:
 

1. Log in to your QuickBooks Online company.
2. Click on the Assistant tab for help, or use the Search tab to find and activate the Contact Us button.
3. You can choose to get a Callback or Chat with a live expert.
    

Our phone support is available weekdays from 8:00 AM to 7:00 PM. Callbacks can be scheduled from 8:00 AM to 6:00 PM on weekdays. Live chat is available from 8:00 AM to 10:00 PM on weekdays and 8:00 AM to 6:00 PM on weekends.
 

In addition to this, if you need to view various payroll reports, you can refer to this guide: Run Payroll Reports in QuickBooks Online Advanced Payroll.
 

If you have more questions about your payroll or anything else, feel free to ask. I’m here to help. Have a great day!

Hoping this is a simple question, and not too late to ask.

I have a Ltd company and I also earn self-employed income and PAYE. For technical legal reasons, I couldn't receive my self-employed income through my company, but my company made a loss in the tax year.

Is there a way to offset my Ltd company losses against my personal self-employment income? Would I need to literally invest the money in my company for it to count as a business expense or could I apply for tax relief?

I've been using cash on hand rather than the accrual method.