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jolanta_fron
Level 1

Can I connect Quickbooks with metro bank business ?

 
Solved
Best answer November 15, 2021

Accepted Solutions
Ashleigh1
QuickBooks Team

Can I connect Quickbooks with metro bank business ?

Hello Liz B, so you can connect to it you as the Bank connection is available for Metro Bank using Strong Customer Authentication (SCA).

You will need to enter your user ID and password when you update new transactions. It tells you here on this link 

View solution in original post

31 REPLIES 31
KlentB
QuickBooks Team

Can I connect Quickbooks with metro bank business ?

We can connect it if it's supported, jolanta_fron.

 

I'll be glad to guide you in doing it. We can try to connect your bank from the Online Banking setup page to find out if it's supported in QuickBooks Online. The Online Banking setup page lists all of the QuickBooks-supported banks or financial institutions supported.  You can follow the steps below:

 

  1. Select Banking from the sidebar menu.
  2. Click the Add Account button on the Banking page.
  3. Enter the bank/card name or a URL.
  4. Look through the results to find your bank or card.

If you still can't find your bank, you can click the Request support for your bank button. This way, it might be given a chance to be added in our next updates.

 

After submitting your request to add your financial institution, we can manually upload the bank transactions to your QuickBooks Online account. Here's how:

 

  1. Select Banking from the sidebar menu, then choose the Banking tab.
  2. Click the Upload transactions button.
  3. Hit Browse and choose the file you downloaded from your bank.
  4. Select the account you want to upload the transactions into from the QuickBooks account ▼ drop-down menu, then select Next
  5. Follow the on-screen instructions, then click Next.
  6. When you’re ready, hit Let's go.

Then, let's go back to the Banking page to match and categorize your bank transactions.

 

As always, I'm just a post away if you need help in managing your bank transactions. Have a great rest of the day!

nicholai
Level 1

Can I connect Quickbooks with metro bank business ?

About a month ago, I tried to connect Metrobank to my quickbooks account. It appeared in the list of banks when I searched for "Metro bank" in Quickbooks and I was even able to import my data. However, I noticed that there were some problems with the setup of my account (regarding currencies), so I disconnected metro bank until the issues could be resolved.

 

On Saturday I tried to connect to Metro bank once more (since my setup issues had been resolved). This time when I searched for Metro bank, in Quickbooks, Metro bank was nowhere to be found.

 

It looks to me like the interface to Metro bank has been removed for some reason. Please could you confirm why this would be?

Becky29
QuickBooks Team

Can I connect Quickbooks with metro bank business ?

Hello Nicholai, 

 

Welcome to the community.

 

We do support Metro Bank but not for new Connections. Metro is one of the banks which there is no open banking solution ready ( new connection) The new connections for this bank are now turned off in compliance with open banking regulations. We are working closely with the banks and financial institutions to provide Open Banking connections. As a workaround to bring your transactions into QuickBooks you can upload a CSV file 

Burt81
Level 1

Can I connect Quickbooks with metro bank business ?

My connections were working but now they’ve stopped and I can’t create a new one, will you support existing connections as I need this

RCV
QuickBooks Team
QuickBooks Team

Can I connect Quickbooks with metro bank business ?

Let me help you connect your bank to online banking, Burt81.

 

Did you encounter an error message when connecting your bank? This happens if you are trying to connect your bank account through Open Banking. Then, your account type is not supported by Open Banking.

 

For more details about this one, check out this article: Open Banking FAQ. Then, go to Why is my bank no longer available in QuickBooks? section. 

 

In the meantime, you have the option to import bank transactions using CSV until your bank starts supporting an Open Banking connection for your account type.

 

If your bank account is supported, just upgrade to our new Open Banking connection. Please refer to Understanding if you can upgrade your bank feeds to Open Banking article.

 

If you can't add a new one, let's try connecting the bank account you've been using. Just follow the steps and details in this article: Connect Your Bank Feed via Open Banking

 

If the same thing happens. I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue.

 

Here's how to reach them:

 

  1. Click the Help icon on the top menu.
  2. Tick Contact Us.
  3. Enter your concern in the What can we help you with? field.
  4. Tap Let's talk.
  5. Select Start a chat to connect with us.

To learn more about Open banking, see the What is Open Banking? article.

 

I've got a link here that provides you with articles about managing your bank transactions: https://quickbooks.intuit.com/learn-support/banking/misc/02/uk-banking?label=QuickBooks%20Online.

 

Keep me posted if you need a hand with reconciling your accounts or any QBO related. I'll be here to help. Keep safe always. 

iVoxx
Level 2

Can I connect Quickbooks with metro bank business ?

As an existing long term QBO customer; to simply switch these feeds off due to open banking migration is a complete disgrace and frankly negligent on your behalf.

 

We can no longer sync our existing Metro account and have no choice but to transition over to Xero where the integration is still implemented. 

 

Your failure as a business to communicate this to customers is apalling.

 

Hugely disappointed customer!

tomkatamail
Level 3

Can I connect Quickbooks with metro bank business ?

Please note, I have had a nightmare as a METRO bank customer;

see below;

This is from Tech department at METRO bank.

 

“We are, as a bank, seeking new forms of integration with QuickBooks, and a few other account softwares, which will work with APIs . These are being worked on by the appropriate parties. Until that has been released all we can advise is if the third party [QB] chooses to use our newly released MCI (Modified Customer Interface), customers will be able to use their services as normal. If they [QB] choose not to integrate then the service will be impacted. Currently, however, we aren’t able to provide a list of third parties who are currently using our MCI solution.”

 

QB and METRO bank no longer connects, unless you manually upload CSV every time you need an update,

I am having such a hard time since none at QB is looking into this matter and keeps blaming METRO bank.

 

Becky29
QuickBooks Team

Can I connect Quickbooks with metro bank business ?

HI Tomkatamail, 

 

We don't blame anyone, the connection for Metro Bank was one of the Banks where the connection could not be established in time for the regulatory deadlines, To ensure that customers were aware of the discontinuation of Bank feeds for impacted FI's we posted out hard copy letters to customers to advise. (if you did not receive a copy then details may not be updated)

Our engineers work constantly around the clock to sort connections out for our customers so hopefully in the near future our engineers have managed to restore Bank connections to those effected.Thanks 

 

CH-F
Level 2

Can I connect Quickbooks with metro bank business ?

I run QB for 6 companies with 6 Metro Bank Accounts.

This failure to implement the updated feeds for QB is having a significant impact on my workload as the manual upload of data is fraught with errors because it only allows you to identify one incoming field as the Description when there are two fields used by the banks and the automated bank feeds!

Please, QB, help us understand when this feed will be live again?

Gareth7
Level 3

Can I connect Quickbooks with metro bank business ?

I agree. For QuickBooks to just turn this off is crazy when they know that their customers rely on it!

Ashleigh1
QuickBooks Team

Can I connect Quickbooks with metro bank business ?

Hello CH-F, 

 

Welcome to the Community page, 

 

They have not stipulated when exactly the newly available feed will be coming out they just say it will be in the near feature. We appreciate that having to do CSV is not ideal but our banking engineers are working closely and around the clock with the banks to get this new open banking connection available to banks that are not yet on it. 

 

 

Gareth7
Level 3

Can I connect Quickbooks with metro bank business ?

I don’t know why Quiickbooks staff keep telling us that they’re waiting for Metro Bank, Metro have been supporting the open banking standard for a year!: https://www.metrobankonline.co.uk/about-us/press-releases/news/metro-bank-welcomes-open-banking-revo...

 

Gareth7
Level 3

Can I connect Quickbooks with metro bank business ?

Metro say they already support the standard, so what’s the problem? https://www.metrobankonline.co.uk/about-us/press-releases/news/metro-bank-welcomes-open-banking-revo...

EmmaM
QuickBooks Team

Can I connect Quickbooks with metro bank business ?

Hello Gareth7

 

As mentioned on this thread there is not the facility in place for the connection to work as an open banking connection prior to the deadline set. We can't comment on what Metro bank stated in that thread in 2018 as currently, we are working with them to get this set up and functioning correctly which will then include a testing phase.

 

 

Annabel27
Level 2

Can I connect Quickbooks with metro bank business ?

Gareth

I too am appalled at the way in which QuickBooks are behaving over this - they are blaming Cooperative bank of the same yet Coop bank say that there is nothing wrong their end. If it was not for the CV, this might be getting some media attention - I think we need to make formal complaints to the financial ombudsman as its an outrage and their comments may well be considered defamatory. 

No offers of any refunds on our subscriptions I note....

CH-F
Level 2

Can I connect Quickbooks with metro bank business ?

Gareth

Metro Bank has been providing compliant Open Banking Feeds until 30-Mar-20.

This is when my feeds stopped working.

I believe the issue is that the regulations for Open Banking Protocols changed and the banks were given until 30-Mar-20 to meet the new standards or switch off.

I also believe the technical change that had not been implemented relates to the Open Banking Feed being authorised for just 90 days before us users have to re-authorise (to meet the latest most demanding GDPR privacy regulations). As Metro Bank has not successfully implemented and tested these changes, we've all been switched off.

It's one of the risks you have when you use a "new bank". Doesn't make it acceptable though.

dodger1
Level 3

Can I connect Quickbooks with metro bank business ?

I suspect this is a QB strategy to obstruct customers wishing to use Metro because Metro clearly have Xero as their preferred supplier.

leelondon
Level 2

Can I connect Quickbooks with metro bank business ?

So seeing as QuickBooks have just cut off Metro Bank and made my life harder I will make this simple.  Restore the connection to Metro Bank by end of April or see me take my accounts online with Xero, suggest everyone else  affected by this does the same..

leelondon
Level 2

Can I connect Quickbooks with metro bank business ?

New or Old Connections, it doesnt work for either!

IamjuViel
QuickBooks Team

Can I connect Quickbooks with metro bank business ?

Hello, @leelondon.

 

As of this time, we do have an on-going investigation about the removal of the Standard Feed new connection for Metro bank (INV-42813).  Rest assured, our Product Engineers are working in releasing a permanent resolution for this on-going concern.

 

Once the Open Banking connection is available, you'd see a banner on the Banking menu. Also, you'll receive an email from us that contains the steps you'll have to perform to complete the update. You can read through this article for more insights: Upgrade Your Bank Feed Connection To Open Banking

 

In the meantime, I'd suggest downloading transactions from your bank using a CSV file. Here are the accepted formats when importing transactions:

  • Make sure the file is on a CSV (comma-separated values) format.
  • Check if the file has blank lines if it does delete them.
  • Please make sure to select the column header labels (from the dropdowns) that match the column header labels in your CSV file.
  • Your CSV file should contain the following information: Date, Description and Amount.

Then, manually upload it into QBO. For more details, see The Metro Bank section through this article: Understanding If You Can Upgrade Your Bank Feeds To Open Banking

 

Also, I'd recommend contacting our Customer Care Team. This way you'd be added to the affected users' list.  Once updates about the investigation (INV-42813) and its status are released, you'd be notified through an email.

 

Here’s how to contact our Customer Care Team:

  1. Click the Help icon.
  2. Select Contact US on the pop-up. 
  3. Type in your questions in the How can we help? field.
  4. Choose Continue
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

You can also refer to this article for more detailed information about the support we offer at Intuit and its availability: Support hours and types.

 

Keep me posted if you have other questions about managing your bank accounts in QuickBooks. I'm just a few clicks away.

CH-F
Level 2

Can I connect Quickbooks with metro bank business ?

dodger1, QB has been forced to turn off the Metro feeds because the FCA introduced new Strong Customer Authentication rules that require Metro to apply SCA when a new feed is connected and every 90 days thereafter. Metro did not complete this work by the FCA deadline of 14-Mar-20. The main banks did and I have for example RBS and Barclays feeds upgraded successfully in QB. Metro failed. It is a new bank and likely had to prioritise testing with the bigger accounting system providers first. I am annoyed that I have 6 feeds no longer working. However, to move years of data from QB to Xero would be too painful for many reasons. I’ve used Xero before. No thanks! I’ll stick with QB and it’s idiosyncrasies  and fingers crossed Metro pulls it’s finger out soon. Good luck if you switch to Xero. Frankly, in my experience, it’s easier to switch banks. 

Certified gold trainer
Level 3

Can I connect Quickbooks with metro bank business ?

Not that easy to switch banks either. I advise new clients not to use Metro Bank and existing Metro customers to enter information manually via the New button and manually reconcile the bank accounts. A pain but it doesn't look like Metro have fixed this or in a rush to do so.

leelondon
Level 2

Can I connect Quickbooks with metro bank business ?

This was fixed ages ago. Been synching my Metro Business Account with QB for months now. 

Certified gold trainer
Level 3

Can I connect Quickbooks with metro bank business ?

Thanks Lee, I have a client that still has an issue with this, I will tell them to try again. 

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