not any more, doesnt work for existing accounts and I cant add a new Metro account

We follow the instruction but we cannot connect our metrobank bank acct to quickbooks:pensive_face:

Hi Julie1987. thanks for posting on this thread so what exactly happens when you try and connect your metro bank account in Quickbooks? Do you get any error messages and codes show up at all? Is this a new connection or a reconnection? Are you trying to do the connection on the web browser version or the app version of Quickbooks? 

Good day,

This error keeps on popping out whenever i connect my bank account. Can you help me resolved this issue?

Thanks for joining this thread, @onichome. I’m here to help resolve this so you can connect your bank account without errors.

Before that, what error message keeps popping out whenever you connect your bank account? Are you referring to the same account (Metro bank)? If so, the connection is available using Strong Customer Authentication (SCA).

Otherwise, make sure your bank supports Open Banking. Once verified and you're still unable to connect because of this error, let’s perform some troubleshooting steps to sort this out.

First, open your QuickBooks Online (QBO) account in an incognito or private window for testing. This action helps us to verify if it's a browser-related issue. Please know that the stored cache helps your QBO account to run quickly. However, it can cause the program or features to act weirdly or become unresponsive once corrupted.

Here are the keyboard shortcuts you can use for quick navigation:

• Press keys: Ctrl + Shift + N (Google Chrome browser)
• Press keys: Ctrl + Shift + P (Mozilla Firefox browser & Microsoft Edge)
• Press keys: Command + Shift + N (Safari browser)

Once logged in, try to connect your bank account. If you can do it successfully, I’d recommend removing that historical data (browser’s cache), so you can access QBO with a clean slate. You can also use other supported browsers as an alternative.

In case you'll encounter errors that prevent you from downloading your transactions. Check out these solutions to fix them.

Moreover, here's the guide to help the program handle your transactions: Set up bank rules to categorise online banking transactions in QBO. It speeds up your review process.

Please don’t hesitate to add a comment if you need further assistance managing your bank feeds. We’ll be here. Take care always!