I also cannot get bank feeds from my santander business account. All worked great until Saturday 8 September now nothing.

Is the link broken or something?

Hi @Gjboydell,

I'm here to lend a hand and get your Santander online bank connection up and running again.

Before we proceed further, I'd like to ask if you're getting a specific error code or a message. This would provide me a clearer view of the issue you have.

You can try to do a manual update by following these steps:

1. Select the Banking tab.
2. On the Banking page, select Update.
3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update. You must enter these credentials within 2 minutes of being prompted.

If you get a message or an error code at this point, kindly take note of it and share it with us.

You can also follow the steps listed in this article: How to manually update an account to fix banking errors. It has a list of common error codes and the troubleshooting steps for each of them.

Feel free to post in the comments below if you have other questions. I'll be sure to get back to you.

Hi,

Santander banking last updated on the 9th of this month, now will not update.

Been told by telephone support its something to do with Santander with no idea on a timeframe for a fix.

Any update on this?

Thanks

Hello there, @Gareth2,

I appreciate you for contacting our QuickBooks Self-Employed Technical Team.

The status of the investigation is still in progress and our Product Team is validating this behavior. In the meantime, you can try to manually update your account by clicking the Refresh All button.

If your account is already added to the investigation, you'll receive an update via email regarding the issue. Otherwise, I suggest getting back in touch with our phone support team so they can add your account.

Here's how:

1. Select the Help (next to Assistant) menu on the upper right.
2. Select Contact us.
3. Fill in Ask a question (or tell us what’s wrong), then select Continue.
4. Select Chat.

Thanks for your patience and understanding while we look into this.

I have already contacted your help people. I see this has been a problem for a long time.

I have tried and tried and tried again to connect to my bank and it simply does not work.

Can someone help PLEASE

Hi @hazel111, 

I'm glad you're able to contact our Customer Care team. You should be receiving an update for the progress of the investigation through email. 

As of this time, you can't connect your bank yet because it is still under investigation.  Our engineers are still working to fix this issue as soon as possible.

You can always post your concern here. We're always delighted to help. 
 

Could you help me with the same problem please. I've tried to login into my business account and have changed it from personal to business however I still cannot connect. Any help would be much appreciated it.

Thank you 

Daniel 

Hey Danie1,

Thanks for reaching out to us here. Are you receiving an error code or message when trying to connect the Santander account?

Basically I can move through the first stage for my business account, at which point it reverts to asking a security question, the security questions it asks for my personal account not my business account. It then returns me to 'unexpected error page' (530). And says to login to my account through my banking page, which I successfully do using the same credentials. 

Thank you for your help

Hi Danie1,

We currently have an investigation for the 503 error you are experiencing and we are in communication with the bank to resolve. At the moment, the issue appears intermittent and customers are able to connect the account after repeat attempts.

Please try connecting the account via an incognito/private browsing window and verify that you are selecting the link for Santander Business Banking (UK) when adding the account. Does your business account have a security question associated? 

Thanks

Tried again in incognito mode and it now say 

Thanks for testing that Daniel. As far as we are aware the login flow for Santander accounts has not changed, and the information you should be required to enter is your Customer ID, Password, and Security no.  Can I check at what point the security question is requested? 

I have no idea why, as I have not done anything different. However I am now connected by some miracle. Thank you for your time. If anyone else is reading this just be patient it took 48 hours to get this far. 

Thank you all for your help,

Daniel 

I am a new user - 100% sure that I am connecting via business account  , all the credentials are correct - i do get a security question that I am responding to correctly - after that I do get a error 530 :

Try signing in again, and check for typos and other errors. If that doesn't work, try signing in on the Santander Business Banking (UK) site. (530)

Hey RobieSS,

We currently have a tracking investigation into the 530 error you are experiencing when connecting to the Santander feed, and we are in communication with the bank to uncover the cause. At the moment the error appears intermittent and resolves on re-try, so please try connecting the account through a private browsing/incognito window to see if you are able to resolve.

Thanks

Before attempting to link a Santander business bank account it is worth ringing the Santander help desk to check that your log-on credentials on your account will work with QuickBooks. There are currently 2 types of online banking credentials in use with Santander and you may need to have your account updated (takes 3 working days) in order for QuickBooks to connect. 

I had tried following the QuickBooks instructions for auto connection and read the various posts on this topic on the community pages, but was unable to get my account to link. This seems to be an ongoing problem and so fingers crossed the Santander fix will get it sorted!  

Error 187 for me. Although I've had other errors too.

I've tried both the button to connect to Santander and adding in the business URL both seem to fail.

Hi savvi

We would be grateful if you can either DM us on Twitter or PM us on Facebook with the email address associated with your QuickBooks account to enable us to assist you further.

this issue is now fixed. the reason was when logging on to the Santander online bank I was required to look at a new set of conditions before entering my log on details. The solution was therefore to tick the box 'do not see this message again' before logging on . this worked fine. many thanks for all help

Hello Gjboydell

Glad you now have this up and running.Sometimes the bank can block the connection of a third party unless terms and conditions are accepted. Thanks for letting us know.We will pass this information on to our bank engineers and hopefully it will help other users as well who have the same issue.

Thanks

Emma

Hello,

I'm also having problems with my Quickbooks no longer connecting to Santander.

It's been fine all year but over the past few weeks it's struggled to connect & over the last week I've had no luck at all with it connecting.

When i hit refresh it just comes up with the following error:

Hey phil21,

The 102 is an intermittent error however we have seen increased instances of this with Santander in the recent weeks - we are in communication with the bank to resolve the issue which appears  to be caused by partial IP blocking. Accounts are updating successfully on re-try so please attempt to update the account via an incognito private browsing window by going to Banking > Pencil icon on bank account > Edit sign-in info and enter your security information.

Thanks

I have exactly the same issue, my account has not been able to connect since the 9th of September with the continual message to try again later. I have spoken to technical support at Santander who say that it is not an issue at their end. Please can you advise as it is very frustrating.
Thank you for your help.

Our engineers are still working with Santander Bank on resolving this issue, TracyM10.

As a workaround, try connecting the bank again if you encounter the error. I'd also recommend contacting our Customer Care Team to add your company detail to our affected users list.

Here's how:

1. Log in to your QuickBooks Self-Employed account.
2. Click Help located in the upper right-hand corner.
3. Select Contact us.
4. Enter your concern in the Ask a question (or tell us what’s wrong) field, then click Continue.
5. Choose either Email or Chat method to contact support:

You can always reach out to us if you have other questions. Thanks.