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Visit this post for a list of recent banking issues in QuickBooks Online.
ArranW
Level 1

Connecting Santander Bank

Can't connect my santander account, any help with this?

 

54 REPLIES 54
TaliaI
QuickBooks Team

Connecting Santander Bank

Hello ArranW,

 

Do you get an error message when attempting to connect?

 

Thanks,

 

Talia

ArranW
Level 1

Connecting Santander Bank

Yes. I have a couple of messages. The second message saying to log in to my bank account and try again. Then I try again and still theres an error.

TaliaI
QuickBooks Team

Connecting Santander Bank

Hello,

 

Does it give you an error code?

 

Thanks,

 

Talia

ArranW
Level 1

Connecting Santander Bank

Always 103, these are the messages i get...

 

1st time = Check for any typos or other errors (103)

2nd time = Sign in to the santander (UK) site. Then return here and try connecting agai. (103)

3rd time = Check our support site for help resolving this issue. You can also contact a customer care agent there. (103)

TaliaI
QuickBooks Team

Connecting Santander Bank

Hello ArranW,

 

Does QuickBooks ask for the same information as Santander's website?

 

Thanks,

 

Talia

ArranW
Level 1

Connecting Santander Bank

Yes, apart from you only enter 3 random digits of the passcode and registration number when you log into Santander online

TaliaI
QuickBooks Team

Connecting Santander Bank

Are you connecting a personal or business account?

 

Thanks,

 

Talia

ArranW
Level 1

Connecting Santander Bank

Business account

TaliaI
QuickBooks Team

Connecting Santander Bank


Could you please send a screenshot of the error message you are receiving, of course cutting out any confidential information?

 

Thanks,

Talia

 

ArranW
Level 1

Connecting Santander Bank

Please find attached screenshot of error message.

Arran

ArranW
Level 1

Connecting Santander Bank

Please find attached screenshot for second attempt at connecting bank.

ArranW
Level 1

Connecting Santander Bank

Please find attached screenshot of third attempt at connecting bank.

Arran

TaliaI
QuickBooks Team

Connecting Santander Bank

Hello Arran,

 

From the screenshot, I can see you are attempting to connect through the personal Santander option. Could you please go to add account and search for Satander in the bar? This should give you an option for Santander Business Banking. Please try to connect through this, and let us know if you are able to connect.

 

Thanks,

 

Talia

ArranW
Level 1

Connecting Santander Bank

All resolved now! Thank you for your help

Arran

Sacha Green
Level 1

Connecting Santander Bank

Hi. I seem to be having a very similar problem. Same error codes, same everything but I am definitely trying to connect to my business account on Santander. The only thing I can assume is that I have two business accounts and one business savings account under the same login. Would this be the cause because I can't find any other. 
Thanks

Adrian_A
Moderator

Connecting Santander Bank

Hi there, Sacha Green.

 

You'll have to make sure that you're using the correct login credentials in connecting your Santander Bank. This can be the reason why you were not able to connect your bank.

 

Please let me know how this solution works on your end.

Sacha Green
Level 1

Connecting Santander Bank

Hi, thanks for the response. I can assure you that all login details are correct as far as I can work out. 

I am signed it to the Santander Account, I am using my personal ID (10 digit number), passcode and security number. I have checked, rechecked and again checked everything is matching and I still can't connect the account.

GeorgiaC
QuickBooks Team

Connecting Santander Bank

Hi Sacha, 

 

Can you try connecting the account in a private (incognito) browsing window? Let me know if you are still getting the same error codes when trying to connect there.

Sacha Green
Level 1

Connecting Santander Bank

Got it thanks. Turns out the 'Santander' that comes up automatically is for personal and you have to put it in manually to see the 'business' section. 

Thanks for your help

StefanoSironi
Level 1

Connecting Santander Bank

Hello - i'm getting an error when I try to connect to Santander. 

 

I've tried to go on incognito and this doesn't help.

 

Attached also the screenshot

 

 

 

Something unexpected happened and we couldn't connect to your bank.

Try signing in again, and check for typos and other errors. If that doesn't work, try signing in on the Santander Business Banking (UK) site. (530)

CXCS123
Level 1

Connecting Santander Bank

Hi All. I have newly signed up to Quickbooks on line. Following all the promises. I followed the logo'd link to join my Santander Business Account to my Quickbooks. Mysteriously I am then locked out of internet banking. After 90 mins on the phone with Santander support I am told that it isn't possible to link the accounts. THis is because of the requirement to enter random numbers and text. Apparently Quickbooks have formally been told this time and again, but will not remove the link within the software... NOT a happy customer as a result!
raveen
Level 1

Connecting Santander Bank

I too can not connect. I am getting error code102 please help urgently

EmmaM
QuickBooks Team

Connecting Santander Bank

Hello Raveen

 

The issue with Santander bank should now be resolved. Can we ask you to clear the cache and cookies in your browser,close the browser,re-open the browser and try to connect to the bank again.

 

Let us in know if you experience the same issue and we will escalate this to our bank engineers

 

Emma

 

 

RdgSciCtr
Level 1

Connecting Santander Bank

New account, trying to set up, and getting the same errors today as well.  Please help!!!