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julie42
Level 2

Bank Feed automatically splitting payments - please stop

Hi, I'm wondering if there's a way to stop this, customer services completely clueless as to what I am talking about.

 

I have to upload a .csv for banking due to multiple issues with QuickBooks connections. I'm working with a large set of accounts whereby the client regularly pays one lump sum amount to a supplier for multiple bills. Easy enough you may think, but, for some reason, QuickBooks has splits the payment down in the reconciliation screen to match the bill payments, not what is on the bank statement.  

 

For example, if a lump sum payment of, say, £10.000 is paid off to one supplier for 25  bills I apply the lump sum payment from the bank upload to pay the bills, but instead of the £10,000 figure showing up on the reconciliation screen, which is what is should be doing there are now 25 individual bill amounts to be reconciled instead.  Because of the size of this account I now have to sit with a calculator and manually add up the individual amount to reconcile! What should be a simple job is now taking hours.  I phoned through to customer services, after explaining for 20 mins what the problem was and having to actually show them the .csv for them to believe me that I wasn't ‘misunderstanding’ the bank statement (hard to see how I would manage that after 30 years’ experience) I was given the advice "Leave feedback and someone will read it".  That is not good enough. Software is supposed to aid my job not hinder it.  What is now a 500 transaction statement is now over 2000 transactions, an absolute joke.

 

Is there a way to stop this from happening? There is no reason for this to be done this way, if a payment has gone through for £10,000 that's what should show on the reconciliation screen, not multiple smaller amounts. 

 

Solved
Best answer October 16, 2019

Accepted Solutions
EdwardR
QuickBooks Team

Bank Feed automatically splitting payments - please stop

Hello Julie,

 

Thanks for posting in Community.

 

When reconciling the bank account within QuickBooks Online if you match an amount for £1000 to two invoices as a payment this will show as receiving two amounts in the Reconciliation section due to paying two transactions, this works the same with income and expenses. In the current version of QuickBooks Online it isn't possible to change it to show the bulk amount of the transaction itself, the best place for feedback on this being changed would be using the cog wheel and feedback option or this link here.

 

Please let us know if there is anything further we can assist with.

 

 

View solution in original post

4 REPLIES 4
EdwardR
QuickBooks Team

Bank Feed automatically splitting payments - please stop

Hello Julie,

 

Thanks for posting in Community.

 

When reconciling the bank account within QuickBooks Online if you match an amount for £1000 to two invoices as a payment this will show as receiving two amounts in the Reconciliation section due to paying two transactions, this works the same with income and expenses. In the current version of QuickBooks Online it isn't possible to change it to show the bulk amount of the transaction itself, the best place for feedback on this being changed would be using the cog wheel and feedback option or this link here.

 

Please let us know if there is anything further we can assist with.

 

 

julie42
Level 2

Bank Feed automatically splitting payments - please stop

Put up feedback in the hope some one will listen? I don't think so. If your staff need the obvious pointed out to them your software isn't worth it. I've already arranged for my client to move to a bookeeping software that actually aids my job and saves them money in my fees.  Any software that cuts my time down to 25% of the time it takes to work your very slow system will be worth the hassle of changing.

 

Maybe you can suggest actually hiring accountancy professionals to advise your people instead of asking your customers to point out the many obvious flaws in your software.  

julie42
Level 2

Bank Feed automatically splitting payments - please stop

Another QuickBooks advisor that is completely and utterly clueless about the working experience of the process of bank reconciliations. I bloody well know how to reconcile, the issue was I had over 1000 transactions to click on instead of 100. Try reading and actually comprehending before answering you dumbass.

 

And you're replying to a topic from 2019, hence the 'was' and issue, not 'is' as I dumped your crappy software a long time ago. 

julie42
Level 2

Bank Feed automatically splitting payments - please stop

QuickBooks - I already replied to this at the time so why am I getting emails today (6 July 2022) to reply again? In case you're unclear about this, go f u c k yourselves and stop spamming me with your crap. 

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