Barclaycard business card account Not Linking

Hi there, PeterSM.

I'm here to help ensure you can link your bank account to your QuickBooks Online (QBO).

There are times that the browser is already full of frequently accessed page resources (cache and cookies), causing some unusual responses. To isolate this, let's sign in to your QBO using a private browser (incognito).

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once logged in, go back to the Banking tab to double-check. If the bank is now showing, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

To learn more about managing bank accounts in QBO, consider checking out these articles:

• Connect your bank feeds using Open Banking.
• Open Banking FAQs.
• Manually upload transactions into QuickBooks Online.

I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.

Please let me know if you have follow-up questions about banking or anything else QuickBooks. I'm always here to help. Stay safe.

OK I have tried incognito mode in both Firefox and Edge. In both cases, the account was not visible or linked. I tried relinking the account and got the "You’ve connected your bank account to QuickBooks" email but in the browser, I received the message "Sorry, an unexpected error has occurred. We could not fetch your accounts from your bank"

Hello PeterSM, thanks for trying that, are you doing this on your mobile phone or a laptop/pc?

It is on my desktop PC.

Thanks for that PeterSM, can you try clearing your cache and cookies to all time, close the browser down fully, reload it and try again and let me know if the same thing still happens.  

Cleared all caches and rebooted the device same result. Received the email and got the unexpected error message on the screen.

right ok thanks for trying that can you send us a screenshot of the please with the error message on please 

Here you go:

Thanks for the screenshot, can you reach out to us on either Twitter or Facebook sending us a DM or PM with the email address and summary of your issue so we can get this raised up to our engineers to look into more thanks.

Facebook 

or 

Twitter 

My Quick Books online hasn't been linking to LLoyds accounts since 15th December. It worked fine before then. None of the fixes suggested have worked and I'm now getting very frustrated. They say they are aware of the problem, it should have been fixed by end of last year but still isn't.....Are other people having the same problem??

I would feel the same way when something isn't working as expected, @B-Owl. Let me share a few steps to ensure you can link Lloyds accounts to QuickBooks.

May I ask if you received an error message when trying to link your account? I appreciate any extra information you can give, and it will help us isolate the issue and provide the best solution.

For now, we can perform some troubleshooting steps to fix this. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once you have successfully added a hire date, go back to your regular browser and clear its cache. This is done to speed up the process the next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.

You'll want to consider also manually uploading your transactions to QuickBooks Online using a CSV file.

Once the transactions are downloaded, you can review and match them to the existing entries in QBO to keep your account updated. For the complete details, kindly check out this article: Categorise online bank transactions in QuickBooks Online. Then, reconcile your Lloyds account every month. This will help you effectively monitor your income and expenses and detect any possible errors accordingly. 

Don't hesitate to comment below if you have further concerns with connecting Lloyds account in QuickBooks. I'll be around to lend a helping hand. Take care, and I wish you continued success.

Hi Peter,

Did you ever work out a way to solve this? I currently have the same issue trying to link a business barclaycard :loudly_crying_face:

Helping you connect your business Barclaycard account to QuickBooks is my priority, @henryb1.

May I know if you encountered an error message when trying to link your account? I appreciate any extra information you can give, and it will help us check for any open investigation about this on our system. 

If you tried already the steps I've provided above and the issue persists, I recommend contacting our Customer Care Team. This way, our support can open a ticket to get this investigated further.

You can follow these steps to reach them:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. Choose Contact Us to connect with a live support agent.
5. Select Call us. M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 6:00 PM.

In the meantime, you can manually import your bank transactions by following the steps in this article: Manually upload transactions into QuickBooks Online.

Once you're ready to reconcile your transactions to guarantee that your bank balance and QBO are matched, check out this link for the detailed steps: Reconcile an account in QuickBooks Online. 

Keep in touch if you have further questions about connecting your Barclaycard Business account in QBO. I'm always available to answer it for you. Stay safe!

I suggest you try again today. A fix was reported yesterday. I successfully linked mine yesterday.

Glad you are sorted Peter!

Sadly still not working for me. I am trying to link a business Barclaycard - I search for it - click on Barclaycard Business (UK), sign in with my pin reader.. everything looks good but then I get an error message. Strangely I get an email saying it has been connected but it isn't. :(

That is exactly the situation I had. I suggest you contact QB on Facebook and report the issue. That is the route I took.

Best of luck.