I can get the main current account to update but our reserve account will not update at all - just keeps throwing up the banner to say authorisation has expired and to reconnect.

Have now tried multiple times over the last week - no joy.  No problem with the Current Account though.

Hello RH_optasm, 

Welcome to the Community page, 

After you have clicked on the reauthorise the account banner does it give you an error code in brackets or an error message to say why it will not reconnect for you?  

Have you tried clearing your cache and cookies to see if that makes a difference if you haven't would you please try and let us know how you get on. 

Exactly the same problem. Can't connect to any Barclays bank account. Connecting is apparently established but nothing happens. Quickbooks online agent is useless and just keeps telling me to use a different browser (i've tried 3). I hate this software with an absolute passion and if it wasn't for the stupid new electronic VAT I would not use it.

Hello, jenningsplumb.

I'll take note of your experience from our support and use it to improve how we can provide assistance in the future. I also appreciate your time doing the steps with the agent. That said, I'll shed light on what's going on with the Barclays connection, and help you import your transactions. 

I checked our system, and I can see that there's a reported issue about the Barclays connection. Our engineers are currently working to get this service running again. 

While waiting for the fix, you'll want to upload your Barclays transactions manually in the meantime. You can check this article for a guide: Manually upload transactions into QuickBooks Online.

You can also contact us if you want to be added to the list of affected users. The engineers will send an email update as soon as the Barclays bank connection is restored. You'll want to use the same steps or phone number to reach us.

Here are the steps if anyone with the same issue wants to add themselves to the list: 

1. Go to the Help icon, then click the Contact Us button.
2. Type "INV-46288 - Barclays connection issue" in the box.
3. Proceed with Let's talk. 
4. Choose how you want to reach us. 

After uploading your transactions, you can start categorising and matching them. When you're done, you have the option to start your regular bank reconciliation. 

We sincerely appreciate your patience as we're working on restoring the Barclays connection. If you have other QuickBooks Online concerns, please let us know. 

Why are there two INV numbers?  Perchance because QB support is completely disorganised and fails to collate the information available to it when multiple tickets on teh same issue come in?  Could that possibly be why they are still not resolved?  See https://quickbooks.intuit.com/learn-support/en-au/manage-your-account/re-is-the-reports-function-cur... 

Actually there are at least 3 INV numbers (INV-44222, 45508 and 42879) for Barclays connection issues, but we still have many support reps still failing to provider any of them when advising people to contact support (and some providing more than one which clearly means there is no mechanism for dealing with duplicates.) There are also multiple threads for connection failures with other banks.

Hi, RD11.

Allow me to step in and provide you the most recent update regarding the investigation numbers you've provided.

I've checked and verified that the INV-45508 was already closed. While the INV-42879 is for QuickBooks Self-Employed US and closed as well.

We're currently tracking those customers who are affected by this issue for Barclays bank under the INV-44222 and we are working closely to provide Open Banking connections for as many banking products as possible.

Our engineers are all hands on deck working together for an immediate fix to sort everything out. As long as you've already contacted our QuickBooks Online support, you'll be notified immediately through your email once an update is available.

I'll be leaving you some of the resources below. This will provide you details about the benefits of the new banking connection as well as lists of financial institutions that support open banking:

Understanding if you can upgrade your bank feeds to Open Banking

Open Banking FAQ

I appreciate your patience while this is being worked on. Please know that I'm just a post away should you need anything else. Wishing you a wonderful week ahead.

Hi all, 

After one of our client''s had the same problem, I asked her to disconnect the Barclays account on save from Accounting - Chart of accounts - Arrow next to account history - Edit. Then check the box "Disconnect this account on save".

I then asked her to reconnect and it worked with Pinsentry.

I hope this helps everyone!

Sean

Thank you!!

It has worked for us as well.

Anthony

I have tried your fix but no joy for me - I don't have the option of 'disconnect this account from save' unfortunately, just edit, make inactive, or report.

I am so over this issue, I can't even go onto the live chat as the option to use a keyboard doesn't come up! I'm moving all three of my businesses to Xero. At least they can offer me a service worth paying for...

 Hi, @Agolds.

I understand how much time it takes when something isn't working the way it used to. Rest assured they're actively partnering with the bank to resolve this issue timely. 

At this time, they are waiting for a final update from Barclays bank so they can finalize a fix for the investigation that was going on. If you haven't been added to the list of affected users, I encourage reaching out to our Support Team. If you were, you'll automatically receive an email notification with the latest updates.

Once the connection is fixed, you can approve the way QuickBooks categorizes the transactions. Then, match them against the entries in the For Review tab. For more details, check out this article: Assign, Categorize, Edit, and Add Your Downloaded Banking Transactions. 

I appreciate your patience while we're working on this. If you have any other issues or concerns, please let me know by dropping a comment below. I'm always here to help.

Hi @Agolds 

You need to click on "edit" and this screen appears:

Click in that check box where the blue arrow is pointing. Save and Close, and then reconnect.

Kind regards,

Sean

I have a stack of correspondence in late 2018 with 'Customer Experience Support' reporting and asking the issue of the failure of Quickbooks to connect to Barclays / the inability to download CSVs of older statements from Barclays / be attended to . . .

And here we are in 2020 situation little changed

In comprehensible - is Inuit and or Barclays so busy it does not care if it looses customers . . .

Surely that must be the ultimate consequence, as suggest by the post above . . .

It will certainly lead me to look around for alternatives and I have used Quickbooks almost form when it started.

Please forward this thread / topic of complaint to the CEO so it gets the attention and focus it deserves . . . in Intuits own interests if nothing else

Many thanks