I am having problems reconfiguring the new banking system on QB with my TSB account. Is there a problem with TSB bank just now.

Hi erik8

What is the specific issue when you are attempting to connect/update the TSB account?

Thanks
When I try to link my bank to the new log in information, TSB says there is an error even though the login is correct.  It won't let me amend and give me a reason why it won't log me in.  I would need to have this sorted ASAP as I am travelling soon and would have little access before the 9th.

Hello Erik8,

So when you try and connect your TSB account in your quickbooks , it does not give you a error message or code of why it will not connect? Are you able to log into your TSB account with the new log in information on the banks website? 

I am still having trouble connecting the bank with my bank the TSB.  I got a message saying that the issue has resolved.  However, it's still causing problems.  Please help me here.

Hello again, erik8.

Since the issue about TSB bank persists, I'd recommend contacting our QuickBooks Care Support. They have the extra tools that can help conduct a thorough investigation to come up with a fix.

To contact them, here's how:

1. Click on Help and select Contact us.
2. In the description field, enter your concern.
3. Click Let's talk.
4. Choose Start a chat.

In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBO Self-Help.

Please let me know if you should have any questions concerning QuickBooks. I'm always here to further assist. Have a great day!

Same here. Please fix the issue. After going through all the options the screen goes blank. Please see screen shot

Hello Tom, 

Welcome to the Communtiy page, 

Can you try some troubleshooting and then try again and let me know if you still get a blank screen when you log back in and try connect your account.

Can you clear your cache and cookies. 

I am still having problems with the linking.

Can we get an extension to deal with TSB issues please.  It's really frustrating.

Hello, @erik8.

We're currently receiving reports from customers about the on-going intermittent connectivity errors on their open banking feed in QuickBooks. Rest assured, our Product Engineers are working on releasing a permanent resolution to this. Until then, please attempt to re-establish the connection using an incognito browser.

Also, I'd recommend contacting our Customer Care Team so you'll be added to the affected list. Once updates are released, you'll be notified via email.

You may use these articles to help fix some bank errors in QuickBooks Online:

• What to do if bank transactions won’t download
• How to manually update an account to fix banking errors

Keep me posted if you have other questions. 

I am also having this problem and have spent over an hour trying to sort it with one of your chat team. 

I use a Mac and have tried the following; logged in with Safari, Chrome, on a different network, using a private window and cleared my cache.  I am still getting the empty screen at the end of each session.

I use quickbooks to do the accounts for 4 companies and will need to look at other options if this issue can't be resolved.

Hello Ic13,

Welcome to the Community page,

Is this when you are adding the TSB account or when your trying to update your TSB account you are getting the blank screen? 

Both, I was asked by the help desk to disconnect my account and set up a new one.

Hello Ic13,

So when you try and reconnect your TSB you just get a black screen, do you have a different device to try that is not apple and see if that works? 

Yes, the last screen, when all the security checks have taken place and I am in the account is blank.  

I only have apple devices.

Hello Ic13, 

Can you try and do these and see if it then allows you to connect to your bank. 

You may need to do more then one of them that is suggested

• Complete an NVRAM reset (contact Apple support or search for the process)
• Reset the router
• Use a different network
• Use a non Apple computer

Let us know how you get on. 

I will try those things apart from using a non Apple computer, I don't have access to one.  

Hello Ic13,

No problem, just let us know how you get on. 

I have tried all of the suggestions, apart from using a non apple device and I am still having the same problem.  I have attached a pdf showing the end screen.

Thanks for trying then, I see from the screenshot you are in safari, can you try in a chrome web browser and let me know how you get on if you get the same message comes up as the screen shot you just sent. 

Hi Ashleigh, Yes the same thing happens in Chrome.

Are you doing this on a pc or a phone device?

I have tried it on a mac, macbook and ipad, same results with each.

The only suggestion I have is to try it on a none apple device and see if you get the same message or not. Let us know how you get on. 

As I have explained before, I don't have access to a non apple device, are you no longer providing software that can be used on apple devices?  The front page of  your web and your chat sales teams seem to think that your software is fully mac compliant.  Will you be sorting the access problems?