When the Starling bank feed's went live, i connected this up with my client, my client used Pots but there was no way to link the pots so i set up a bank account manually in the COA and put opening balances for these pots, which from this it all seemed to be great.
Now my client has just called up whilst reconciling, within the reconciliation period there was some money moved from the main account to one of the pots, Quickbooks have pulled this up on the bank feed which we transferred to the Pot, but it does not appear on the bank statement.
So the only way we can reconcile is by unticking the movement of money, I have no idea how this will work as i'm guessing Starling works in the way of its all one account but just split up, which doesnt really help when you cant connect the pots, so the movement of money cant be tracked in QBO.
any support or guidance would be great, i've tried speaking to Starling direct with no luck.
Looks like starling just have the one account that gets split into the different pots but all come under the same one.
I would recommend that on the banking page if you just exclude the transaction then it will not appear on the reconcile so that you are not left with a transaction that follows you each time. that you are unable to reconcile with.
It is just confusing to the client as this is a transaction which appears as they do their own bookkeeping, so if we exclude them then i guess we will just need to know an update of any of the balances as the end of year.
I'm just conscious of if the transfer amount within the starling accounts increases alot that you will have alot of transfers to exclude.. there surely must be a more convenient way!