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Vitor Pequeno
Level 1

Changing address on Invoices (Quickbooks Self-Employed)

How do I change my address that is shown on our invoices? We have moved and our invoices are showing our old address, even thou personal information contains correct address
Solved
Best answer February 21, 2022

Accepted Solutions
Ashleigh1
QuickBooks Team

Changing address on Invoices (Quickbooks Self-Employed)

Hello Vitor Pequeno, 

 

So in Quickbooks Self Employed when you are logged into your account, if you click on invoices tab on the left hand side> click on create invoice on the right hand side> at the bottom of the page, in the middle you will see edit work info, if you click this and then edit your address there and then click on save

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10 REPLIES 10
Ashleigh1
QuickBooks Team

Changing address on Invoices (Quickbooks Self-Employed)

Hello Vitor Pequeno, 

 

So in Quickbooks Self Employed when you are logged into your account, if you click on invoices tab on the left hand side> click on create invoice on the right hand side> at the bottom of the page, in the middle you will see edit work info, if you click this and then edit your address there and then click on save

Vitor Pequeno
Level 1

Changing address on Invoices (Quickbooks Self-Employed)

Thank you this worked :)
coggledots
Level 1

Changing address on Invoices (Quickbooks Self-Employed)

But I have to do this every time? Does not actually save? Used to ask "save for next time?". No longer does. Have to input new address on every new invoice, very annoying.

 

If I forget to do this my old address is sent on the invoice.

AbegailS_
QuickBooks Team

Changing address on Invoices (Quickbooks Self-Employed)

Hi there, @coggledots. I understand that this prompt can be repetitive and may not always be necessary, and it's not applicable or desired in every situation.

 

The purpose of the "Save for Next Time" feature is to streamline your future invoicing process by remembering frequently used addresses. We greatly appreciate your input as it helps us understand how we can better serve you and improve our products or services.

 

We encourage you to continue sharing your thoughts with us by sending your feedback to ensure that we consistently deliver the highest level of satisfaction to our customers.

 

  1. Go to the Gear icon and select Feedback.
  2. Provide your product suggestion. 
  3. Click on Next to submit feedback.

Check out this article for more information about providing feedback to improve the app: How do I submit feedback?

 

I've also added this article for more details about managing invoices: Create invoices in QuickBooks Self-Employed.

 

I'm here anytime you need further help with your purchase orders by leaving a comment below. Take care, and have a great rest of the day!

coggledots
Level 1

Changing address on Invoices (Quickbooks Self-Employed)

I now can not even change my address in an invoice! Getting ERROR CANNOT CHANGE BUSINESS ADDRESS pop up after pressing save button. Multiple times. So the last few invoices I've had to send out with a three year old address in them. It's been frustrating enough having to change my address EVERY TIME I send an invoice, now I can't even do that! This app doesn't seem to have been updated in all the time I've had it, made be time to look elsewhere, I'm that frustrated with not even being able to change an address & keep it changed.

coggledots
Level 1

Changing address on Invoices (Quickbooks Self-Employed)

This no longer works, I get an error every time. I've had to leave my old address on some invoices.

 

Can't even delete the whole address even though it says "optional" above the address? Get the same error.

 

Changing my address should be a simple procedure. Should it not.

 

I tried deleting the app & re-installing. No joy.

 

 

JamesAndrewM
Moderator

Changing address on Invoices (Quickbooks Self-Employed)

Thanks for getting back to the thread and sharing more details of your concern. I see you're getting an error that you cannot change your business address after pressing the save button, even after re-installing the app. I've got guidelines that could help you achieve your goal.

 

You'll want to access your QuickBooks Self-Employed Account on a browser and modify the business address there. To access the QuickBooks Self-Employed, use one of the following internet browsers. I suggest that you download the latest version.

 

  • Google Chrome: Version 78 or newer.
  • Mozilla Firefox: Version 76 or newer. 
  • Microsoft Edge: version 75 or newer.
  • Safari: version 12 or newer (Mac only).

 

For detailed information, refer to this article: System Requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed.

 

I'm including these articles you can use in the future:

 

 

If you have more questions about business addresses or anything else with QuickBooks, post them here in the form. I'll be right here to help you anytime. Have a lovely weekend!

coggledots
Level 1

Changing address on Invoices (Quickbooks Self-Employed)

Nope, can't do it online through PC either. "Cannot save information, invalid country code"

 

How can "United Kingdom" chosen from a drop down menu be invalid?

coggledots
Level 1

Changing address on Invoices (Quickbooks Self-Employed)

Note: The address in my QuickBooks account profile IS correct. But cannot change to that address in an INVOICE.

 

Error on mobile app as well as Intuit account online via PC.

JamaicaA
QuickBooks Team

Changing address on Invoices (Quickbooks Self-Employed)

Thank you for your efforts in editing the invoice address using a browser, @coggledots. Since you're unable to go through, follow the instructions below to reach out to our experts.

 

To resolve this error you received when saving important details on invoices, such as the address, I recommend reaching out to our Support Team for further investigation. Please note our operating hours so we can address your concerns promptly. 

 

Here's how:

 

1. Go to the Help icon at the right corner.

2. Select the Contact Us button.

3. Enter your concern, then press Continue.

qbse_support.png

 

Scan these references for more details about managing your invoices or if you need to record them manually:

 

 

Once you're ready to manage your Self-Assessment taxes, look at this checklist for a guide: The QuickBooks Self Assessment for Income Tax checklist

 

You're always welcome to comment below if you have other concerns or follow-up inquiries about managing your receivables. I'm just around to help. Take care always.

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