When the clients shipping address is different from billing address, how to not have clients name appear on the shipping to box (if client asks it not to appear) ?

Hello seona!

You'll want to remove your client's name in the Shipping to box of the transaction page. You can do it every time you create a transaction for them since there ins't a setup for this.

Feel free to go back to this thread when you have questions.

this is what I thought, and did ... however the name just pops back if the customer is set up under a name.

Hello seona,

To confirm, does the customer's name appear back in the shipping box after you've removed it?

Thanks,

Talia

Yes

Hello seona,

Could you send us a screenshot of this?

Thanks,

Talia

I'm having this same problem - my customer doesn't want their name in the Shipping Address, but does in the Billing Address.

I delete her name out of the Shipping Address while raising the invoice, but it just reappears when I save it

So I've just found that putting and asterix '*' (SHIFT and 8 on a MAC keyboard) at the beginning of the Shipping Address stops the customers name being in there 

thanks Claire.  

this does not work for me alas....I just get the name with an asterisk !

Hello seona,

Thanks for reaching out to the Community. I'm here to lend a hand with getting rid of the customer name on the Shipping To field.

When creating an invoice, the system auto-populates customer names both in the Billing address and Shipping To field. The workaround of @ClaireGMD works to get rid of this information.

Just make sure to add the asterisk or period separately from the address. I'm adding some screenshots below for your visual reference:

Let me know how the information above goes regarding the invoice. I'll keep an eye out on your response.

doh. I did not realise Claire was not a real person !

Honestly for something so basic this is becoming a rather time consuming way to resolve.

unless I am misunderstanding, this does not work (for me). When creating the customer file I put asterisk at beginning of the first line of shipping address: I've tried with space, no space, separate line but each time it just shows the asterisk plus customers name 

I would just add my moan to those already expressed.

I have  wasted over an hour trying to remove the customers name from the Ship To box. 

QuickBooks claims to be a state of the art accounting system and yet cannot handle this simple and routine function.

Perhaps some of your vast TV budget could be allocated to improving simple time saving functions for your subscribers?

Barrie 

We have a ton of customers who have us drop ship for them. The shipping address changes with each order even though the customers bill to is the same. We have been having the same issue for the past year as everyone else here. This is soooo frustrating! Please get this fixed. We have waited way too long for this to work correctly already. Putting a period or other symbol on the first line just looks tacky and very unprofessional. You keep raising the costs of this product, but you can't fix the most simple of items?

Hi there, @briansim.

I know others who have been in your situation, and what we did to successfully help them was putting an asterisk (*) as @ClaireGMD recommending above. 

I already interacting with our product engineer, and they are still finding a permanent resolution. Rest assured, your concern is treating as high priority to our engineers. 

Another workaround is deleting the customer's name and changing the Display Name on the customer page. Instead of choosing the customer's name, select the Company name. Just a quick heads up that in creating an invoice, you can see the information on what you've set up in the display name. 

Let me give a few steps and screenshot for your reference:

1. Go to the Sales tab, select Customers.
2. Find the customer's name and click the Edit button. 
3. In the Display Name as a drop-down arrow, select the Company name instead of the name. So that in creating invoices, you're unable to see the name only the Company name. 
4. Hit Save.

Once done, let's create a sample invoice to verify the new set up. Here's how:

1. From the Plus icon, select Invoice.
2. Complete the information needed.
3. Click the Print or Preview. 

However, if you want to remove the Ship-To, you can follow the steps below:

1. Go to the Gear icon, select Custom Form Styles.
2. Click New style, choose Invoice.
3. Hit Content then click the edit button in the first box.
4. Remove the check-mark in the Shipping box. 
5. Tap Done. 

You also have an option to create your design or template that unique to your industry. It depends on what you've want to appear in the invoices, Sales receipt, Estimates, purchase order, etc. For the detailed steps, you can browse this article: Import custom form styles for invoices or estimates.

Let me know if you have other concerns by clicking the Reply button below. I'm always here to help. Have an amazing day!

The comments from Michelle above are helpful , particularly for those handling multiple Ship To transactions.

Following my earlier complaint I found a solution that seems to work for our low level of transactions of this type.

First, set up the invoice as normal with the unwanted details in the Ship To box.

Next, delete the box contents, then paste in the correct Ship To details from another source, say copied off the customer order for example.

This seems to print ok without any unwanted info popping up in the box.

I have tried inserting asterisks and commas etc as Claire suggested but that does not work for me . It would appear that different systems require different solutions.

However, there is still a need for QuickBooks to come up with a software solution which surely cannot be that difficult!

Hi barrie1

We appreciate your frustrations and the workaround might not be ideal and arduous. We will raise a product enhancement request and encourage you to leave feedback from within the product.

They need to fix this issue asap.  I just went from desktop to on-line and this a major problem for us.

This is a complete mess. I can manually alter the shipping address when creating the sales invoice, but only for customers I imported from QB desktop, not new ones created in QB online. I have found that the asterisk suggestion does work as a workaround, but only if the asterisk alone is the first line of the shipping address (i.e. start the actual address on line 2).

Looking at this thread from last year - are there any plans to fix this issue in 2021 please?

It makes no sense to have the option of a different shipping address, but then populate it with the name from the invoice address.  I see it's possible to remove it from the corresponding PO which is handy, but we really need to be able to remove it from estimates and invoices too please. 

Hello Blue Panda, It is the case you would need to delete from the invoice itself in the address boxes the name there has not been a change to that section. We'd recommend still adding feedback in the cog>feedback.Our engineers will look at what can be done/what is most requested.

Thanks EmmaM

The trouble is that when I delete the name from the shipping address on the invoice, it won't save like that. As soon as I press save the name appears again, it just pops right back!  So it's impossible to send an invoice with a different shipping 'name' on it.... 

Hello Blue Panda, If you put something else on the first line where that name would usually be it should then save and not re-enter the customers name once saved.

Thanks I'll try that - although it will look a bit weird when the customer sees it, unless I copy and paste the address on each line and move them upward. QB is such a fantastic system, this feels like an odd thing to have to workaround. I and many others would be grateful for a speedy fix please:-)

What worked for me - as a workaround, is to cut the 2 line of the delivery address and paste over the Billing Customers Name in the 1st line.  Leave the second line blank

Then the print and the address is exactly how I want it.