Do you know why my dashboard will not load when everything else is working fine.

diamond.drilling · ‎May 17, 2020

IamjuViel · ‎May 20, 2020

This is a reported and known issue, @RubyShoes.

Rest assured, our Product Engineers are working on an investigation to release an update to resolve this on-going concern. In the meantime, you can download the QuickBooks Online mobile app so you can use QuickBooks.

Here's how:

Visit QuickBooks Online mobile app, free iOS and Android app.
Click on Get the Link button.
Enter your phone number and we'll send a download link.
Hit Text me the link.
Log in to the mobile app using the same username and password.

Also, you can use the QuickBooks Online Desktop app. Let's start by downloading it through this link. Scroll down and click the Free download button under Get the QuickBooks Mac or Windows App. Once completed, tick the QBO icon on your screen to open it. For more information, you can refer to this article: QuickBooks App for Windows and Mac: General support.

Lastly, I recommend contacting our Customer Care Team so you'd be added to the affected users' list. Just provide your full name, updated email address, and this investigation number for easy tracking: INV-46218. Once updates are released, you'd be notified through an email.

Let me know in the comment section below if you have other questions, and I'll get back to you right away. I'm always here to assist.

EDIT- A fix has been implemented to resolve this issue. It was found impacting customers who have certain dates set up for the expense chart on the dashboard

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View solution in original post

JasroV · ‎May 17, 2020

Hi there, @diamond.drilling.

Pilled up data for a period of time causes unexpected behavior to your browser. Thus, it can affect the performance of your QuickBooks Online (QBO) account.

Let's open your QBO account on a private or incognito window to check. You may use these keyboard shortcuts in opening a private window:

For Google Chrome: Ctrl + Shift + N
For Mozilla Firefox: Ctrl + Shift + P
For Safari: Command + Option + P

If you're able to view your Dashboard while in a private window, then we'll need to clear your regular browser's cache. This will delete all the data and make your browser to start fresh.

However, if the issue persists, I suggest using other browsers. This way, we can check if this is a browser-related issue.

Additionally, do check our Help articles page for future reference. From there, you can read some of our great resources and learn some best practices in managing your QBO account.

You can always get back to me whenever you have other concerns. I'm always here to answer them. Take care and keep safe!

RubyShoes · ‎May 20, 2020

I have been experiencing the same issue for the past three days. None of the remedies help. have tried on both MAC and PC and with different browsers and tried clearing the cache etc.

Nortical · ‎May 20, 2020

I have a client with the same issue, starting this week. He has tried the full routine: cleared cache/ incognito window/ used app/ used a different PC - but with no success. However when I look at his account it is working fine.

IamjuViel · ‎May 20, 2020

This is a reported and known issue, @RubyShoes.

Rest assured, our Product Engineers are working on an investigation to release an update to resolve this on-going concern. In the meantime, you can download the QuickBooks Online mobile app so you can use QuickBooks.

Here's how:

Visit QuickBooks Online mobile app, free iOS and Android app.
Click on Get the Link button.
Enter your phone number and we'll send a download link.
Hit Text me the link.
Log in to the mobile app using the same username and password.

Also, you can use the QuickBooks Online Desktop app. Let's start by downloading it through this link. Scroll down and click the Free download button under Get the QuickBooks Mac or Windows App. Once completed, tick the QBO icon on your screen to open it. For more information, you can refer to this article: QuickBooks App for Windows and Mac: General support.

Lastly, I recommend contacting our Customer Care Team so you'd be added to the affected users' list. Just provide your full name, updated email address, and this investigation number for easy tracking: INV-46218. Once updates are released, you'd be notified through an email.

Let me know in the comment section below if you have other questions, and I'll get back to you right away. I'm always here to assist.

EDIT- A fix has been implemented to resolve this issue. It was found impacting customers who have certain dates set up for the expense chart on the dashboard

.

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Do you know why my dashboard will not load when everything else is working fine.