Target Chaining error from June 2014 preventing export of file to online quickbooks

Hello there, Susan in OZ,

This error might've been from a damage transaction. You've mentioned about opening the affected one and the payroll detail is blank. If there are deleted transactions linked to a transaction, it may cause an error when exporting.

You'll want to delete and recreate these transactions to correct it. After that, try to export again.

If the same error persists, I recommend just exporting the lists, such as customer, vendor and Chart of Accounts. And start anew with QuickBooks Online.

Check out these articles for reference:

• Import/export CSV files
• Import and export data in QuickBooks Desktop

I'll be around if you have further questions.

Hi Mary, thank you for the reply.  Unfortunately Quickbooks doesn't seem to allow me to delete the txn.  Unless I'm trying to do it in the wrong place.  I opened up the payment detail and all it would let me do was view.  Is there another way to delete the txn?  Thank youS

Thanks for getting back to us, @Susan in OZ.

Since you're unable to delete the affected transactions, your data might be damaged. If that's the case, run the QuickBooks built-in diagnostic and repair tools called rebuild and verify data utilities. These tools will repair and notify you of any possible data damage within the file.

Here's how:

1. Go to File to get to the Utilities and Rebuild Data.
2. Choose OK. Follow the prompts to save a backup.
3. Click OK again once completed.
4. Now, go back to File, then Utilities, and select Verify Data this time.  

If QB detected no problem with your data, hit OK. However, if it finds an issue, you will be prompted to Rebuild Now or View Errors. Choose Close, then perform the steps below. Here's how:

1. Locate and check the QBWin.log or QuickBooks.log files.
2. Scroll to the bottom for the most recent Verify information.
3. Find the line that contains the LVL_ERROR, then check Top data damage errors in QuickBooks Desktop.

For additional information about the process, consider checking out this article: Resolve data damage on your company file.

Please leave a comment in this thread if you have any other issues or concerns, and I'll get back to you right away. I'm more than willing to assist. Enjoy the rest of the weekend!

Hi Fritz,

Thanks for trying to help.  I located the txn in error in the qbwin.log file.  It wasn't tagged lvl_error but a chain error.  I went back to the payroll txn as in my commentary in the first txn.  I tried changing the date, tried adding missing detail in the payment detail etc..  to amend by filling in the missing detail.  However, it just would not let me change anything stating you cannot change payroll payments because not the last payment to the employee and submitted to HMRC.  I just don't seem to be able to edit the txn.  It is a very old txn .  Does this mean I'm just stuck?  Can a Quickbooks support individual do something more?  I can see now that historically the payment made was tried to be deleted as the wrong amount of pay.  However, the balance of $261.50 still stuck on the cheque.   It looks like at the time in bank reconciliation a journal entry was made of -$261.50 to enable reconciliation.  I think at the time June/July 2014 there were QB issues with payroll detail changes.  Must have been for this to have occurred.  Never had any issues since then.  Really do need QB support to look at this I think.    

I appreciate the troubleshooting steps you've performed, Susan in OZ.

Since you're unable to modify the transactions to correct it, I would recommend reaching out to our Customer Care Support Team. They have available resources and tools to do a screen-share and able to take a look into your account. That way, they can further verify the old transactions that need to be corrected.

Here's how to contact them:

1. Open QuickBooks.
2. Go to Help, then choose QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter the details of the issue in the box, then click Continue.
5. Select the best support option for you.

Check out our support hours and contact us at a time convenient to you.

We’d like to know if you have other concerns with QuickBooks so please don’t hesitate to post them here.