TEST FPS v actual FPS

KMH3 · ‎August 23, 2019

I've just migrated to QB's payroll and completed my first payroll using the new system. However, I have done a test FPS submission but don't know how to do an actual submission.

Lodgment status is ticked but the acknowledgement email from HMRC states I still need to do an actual filing.

KMH3 · ‎August 23, 2019

Update - I've seen the button in HMRC settings that asks if you want to send test submissions - So I have changed that to No but it still thinks that I have submitted an FPS rather than just a test one.

TaliaI · ‎August 23, 2019

Hello globalregroup,

Are you using the Standard or Advanced payroll?

Thanks,

Talia

KMH3 · ‎August 23, 2019

advanced

GeorgiaC · ‎August 23, 2019

Hey globalregroup,

To make the submission after disabling the test mode you will need to unlock the payroll by opening the pay run and going to 'Pay Run Actions' > 'Unlock' and then 'Finalise'. You should now see the option to 'Lodge Pay Run with HMRC'. To see a log of submissions you can go to Reports > RTI Lodgement messages.

Please let us know if this does not resolve the issue :)

KMH3 · ‎August 23, 2019

OK - makes sense but I get this message as it won't let me unlock it

This pay run cannot be unlocked as pension data has been submitted for this pay run

:(

EmmaM · ‎August 23, 2019

Hello Globalregroup

Thanks for your reply..Can we just confirm are you using pension sync for your pension on the advanced payroll?

Thanks

Emma

KMH3 · ‎August 24, 2019

yes

Anonymous · ‎August 24, 2019

Welcome back, @KMH3,

I can add a bit more information about this topic.

This behavior is normal and your payroll service is working as designed. You're unable to unlock a pay run if the pension is already submitted to Pension Sync.

To go about this, I'd recommend contacting our Support Team for further help. They can help you with the FPS setup and process necessary corrections in QuickBooks Online Advanced Payroll. Here's how you can get our contact information:

Click the (?) Help menu at the top right section of your QBO Dashboard.
Tap the Contact us button.

Please update me on how the call goes. I'll be on a lookout for your reply as I want to make sure you're all set. Have a nice day!

KMH3 · ‎August 24, 2019

OK - understood - but surely after submitting a test filing surely there should be a way to then to the formal filing, otherwise what's the point of bothering with a test.

JessT · ‎August 24, 2019

You got a point there, globalregroup.

It's best if our phone or chat support can see your setup to check this further. Just follow JenD's steps above to get in touch with them.

If you have other questions, you can always go back to this thread.

A lovely day to you!

dan_b · ‎April 17, 2020

Hi, did you get this resolved? I'm having the same problem of not being able to submit live RTI after doing a test. Thank you

KMH3 · ‎April 20, 2020

It did get resolved. I either tried again by redoing the payroll or getting my accountant to do it. Not sure which way actually worked in the end - sorry to be vague.

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TEST FPS v actual FPS