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It is only me or there is more with same issue.
For past month or so I have never ending GoCardless banking matchin issue.
Payment get's logged and recorded on invoice, but on banking I cannot press match anymore. This happened few week ago, then was ok for a week or so and again same issue.
At least invoices are getting logged correctly, but I always need to exclude now those payments.
Was all good for years and now is always problem :\
Hi there, Dode.
I'm here to share information about matching banking transactions in QuickBooks Online (QBO).
We received reports from users that are having the same issue. A ticket was already created and forwarded to our product engineers. They're now working to fix this as quickly as possible.
In the meantime, I highly suggest contacting our Support team so they can add your details to our notification list. This will help our engineers determine the number of affected users. An email notification will be sent to you once resolved.
Here's how to reach them:
To learn more about matching bank transactions in QBO, consider checking out these articles:
I'm also adding this article that tackles reconciling your account to ensure its balanced and accurate for further guidance: Reconcile an account in QuickBooks Online.
For more tips and other resources you can use in the future, I recommend visiting our website: Self-help articles.
I'm only a few clicks away if you have more questions about this or anything else QBO. I'll be here ready to help. Stay safe.
Hello Community users, we just wanted to drop in and update this thread regarding GoCardless and matching payments in the banking section of QuickBooks. This issue was flagged up to our engineers to investigate and was fixed. If you have a similar issue please feel free to add onto this thread and we'd be happy to look into it and get you a resolution.
Hi, we are having an issue with this too. The GoCardless payment is allocated to the correct invoices but we also have the undeposited fund (the amount we received less GC fees) that are showing up in the VAT detail report- so duplicating the VAT ....please help! How do we resolve this?
I recognise the importance of matching the fees you received to the correct invoices and ensuring the amounts shown on the Undeposited Funds account and VAT Detail report are accurate, @SCAS Ltd. Let me share some information about this matter.
Currently, there's an ongoing investigation into Go-Cardless fees pulling through incorrectly in QuickBooks Online. Rest assured that our product engineers are aware and have started their research on this behaviour to uncover the root cause of the issue and resolve it as soon as possible.
I also recommend contacting our Customer Support team to be added to the affected user's list. This way, you'll stay updated on the investigation status and be informed once a fix is available. I'll write down the steps to reach our expert:
In the meantime, you can manually change the amounts shown in the Chart of Accounts to an accurate one. You may refer to the image below:
On the other hand, the information presented in the VAT Detail report will be based on the transactions you entered into the program. This report will also show the boxes affected by these entries, which might look like duplicates. Thus, you don't have to worry about this.
However, if this is not the case, you could also provide more details or a screenshot of your screen so I can provide you with an accurate resolution.
In addition, I've got you these handy articles about how you can reconcile an account and fix a reconciliation in QuickBooks Online:
If you need help performing specific tasks in QuickBooks Online, feel free to post again here in the Community space. We're always ready to assist you. We also want to ensure you'll get back on track with your business. Take care!
I had this issue. It came to a head when I was trying to reconcile the bank and saw what looked like duplicated deposit and transfer entries, but which were sometimes £1.12 adrift of each other. I had to work out which was the 'true' deposit that would credit the invoices and post to the debtors account correctly, and somehow I then had to get rid of the other one.
Since then I have been watching the GoCardless deposits into the bank like a hawk and, sure enough, a few days ago one payment came in for 5 invoices which I COULD 'match' but preceded by another deposit the day before which DID NOT allow me to match. I went into Gocardless to check the customers who were on the payment 'run'. I checked their records in QBO and EVEN THOUGH I COULD NOT MATCH THE DEPOSIT - all of the customers had been recorded as having paid through direct debit, the invoices were cleared and allocated correctly. How Come?
Even though I was not able to record the bank deposit without posting it to the wrong account like 'Other Income' (QB default it seems) a deposit ALMOST IDENTICAL to the actual GoCardless payment was showing up in the Bank Register. It was out by 0.41p, but clearly, when I looked at it, it had all of the customers' payments allocated to it.
I edited this deposit in the Bank Register by the adrift 0.41p so that the amount matched what the bank actually received from GC and saved it.
Once I'd done that I went back to the bank Transactions for Review window still pondering how I would deal with this 'unmatchable' amount and BINGO - suddenly now it was matchable.
So in short, what I think what is happening here is that when some - not all - GoCardless transactions come through into the main 'housekeeping' software of QBO - where sales payments are reconciled, debtors control account and GC fees recorded - an tiny anomalous amount is added to the number which throws out the MATCHING element of the programme. Bear in mind that the deposit I am talking about here is a direct communication between GC and QBO. Not the ACTUAL deposit - the one showing up in the Transactions for Review window which is coming from the bank feed. The point is - they HAVE to match. The figure showing in Transactions for Review HAS to match the 'behind the scenes' transaction data between GC and QBO' credit exactly - otherwise the Matching tool won't recognise it.
INTUIT still has not fixed this so, to work around it, when you get an 'unmatchable' GoCardless deposit, my advice is go to the Bank Register, find the ALMOST identical amount that says 'GoCardless Deposit', edit it by putting in the few pence debit (I chose 0% VAT) needed so that this deposit is EXACTLY what was received from GC in the Transactions for Review tab and save it. Then go to your Transactions for Review tab and (fingers crossed) it SHOULD be now Matchable. I don't know why this small amount (it varies) is being added to the data as it pulls across to QBO from GC - I'm not a programmer. But that's the story behind it. I think.
Figuring out the discrepancies encountered when reconciling bank statements in GoCardless deposits and QuickBooks Online transactions is essential to managing invoices effectively, ALTSBC. I recognize how inconvenient it is to monitor new entries and find a method to sort out these mismatches that are off by just a few pence. We can review your settings to streamline the process and contact our live experts afterward.
Since your customers made payments via direct debit, the application automatically generates transactions in QuickBooks to document the payment and any following deposits associated with those payments. As a result, the funds are received automatically, which updates the invoice status to paid.
Additionally, the Other Income account is the default account set by the system to classify GoCardless payments made outside QuickBooks. You can change this account by following this article: Review or update GoCardless settings in QuickBooks Online.
Moreover, please know that QuickBooks relies on the information provided by GoCardless. While I commend your effort and workaround to match these transactions, you can reach out to our representatives to verify the fees added or changes in the amounts. I'll show you how.
Please note our operating hours by checking this reference: QuickBooks Support.
I'm including this resource to review your setup and get answers to frequently asked questions about this topic: Get started with GoCardless in QuickBooks Online.
Furthermore, refer to this guide to learn how to accept direct debit payments in various currencies from over 30+ countries: Accepting international payments with GoCardless in QuickBooks Online.
Correcting the discrepancies in the amounts is essential for maintaining precise bookkeeping. We are here to help you with any additional questions you might have.
Thanks for the reply JamaicaA. All procedures for reconciling GC payments were followed correctly in QB, excepting the requirement to manually alter the GC fee entry on the background post in the Bank Register.
From the above comment I do agree the fault does seem to lie with the GC data feed into QBO so I have raised a ticket with GC. Meanwhile, gor others experiencing the same the above is a workaround. Many thanks
Read 'for' for 'gor' typo
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