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Everything you need to know about banking in QuickBooks Online - Discover more
Level 2

GoCardless matching never ending issue

It is only me or there is more with same issue.

For past month or so I have never ending GoCardless banking matchin issue.

Payment get's logged and recorded on invoice, but on banking I cannot press match anymore. This happened few week ago, then was ok for a week or so and again same issue.

At least invoices are getting logged correctly, but I always need to exclude now those payments.

Was all good for years and now is always problem :\


GoCardless matching never ending issue

Hi there, Dode.


I'm here to share information about matching banking transactions in QuickBooks Online (QBO).


We received reports from users that are having the same issue. A ticket was already created and forwarded to our product engineers. They're now working to fix this as quickly as possible.


In the meantime, I highly suggest contacting our Support team so they can add your details to our notification list. This will help our engineers determine the number of affected users. An email notification will be sent to you once resolved.


Here's how to reach them:


  1. In QBO, click the Help (question mark) icon at the top right.
  2. In QB Assistant, enter the topic you need help with. You can also enter questions.
  3. Select Contact Us to connect with a live support agent.
  4. Choose a way to connect with us.


To learn more about matching bank transactions in QBO, consider checking out these articles:



I'm also adding this article that tackles reconciling your account to ensure its balanced and accurate for further guidance: Reconcile an account in QuickBooks Online.


For more tips and other resources you can use in the future, I recommend visiting our website: Self-help articles.


I'm only a few clicks away if you have more questions about this or anything else QBO. I'll be here ready to help. Stay safe.


GoCardless matching never ending issue

Hello Community users, we just wanted to drop in and update this thread regarding GoCardless and matching payments in the banking section of QuickBooks. This issue was flagged up to our engineers to investigate and was fixed. If you have a similar issue please feel free to add onto this thread and we'd be happy to look into it and get you a resolution.

Level 1

GoCardless matching never ending issue

Hi, we are having an issue with this too. The GoCardless payment is allocated to the correct invoices but we also have the undeposited fund (the amount we received less GC fees) that are showing up in the VAT detail report- so duplicating the VAT ....please help! How do we resolve this?

QuickBooks Team

GoCardless matching never ending issue

I recognise the importance of matching the fees you received to the correct invoices and ensuring the amounts shown on the Undeposited Funds account and VAT Detail report are accurate, @SCAS Ltd. Let me share some information about this matter.


Currently, there's an ongoing investigation into Go-Cardless fees pulling through incorrectly in QuickBooks Online. Rest assured that our product engineers are aware and have started their research on this behaviour to uncover the root cause of the issue and resolve it as soon as possible. 


I also recommend contacting our Customer Support team to be added to the affected user's list. This way, you'll stay updated on the investigation status and be informed once a fix is available. I'll write down the steps to reach our expert:


  1. Go to the Help menu, then select the Search tab.
  2. Click Contact Us.
  3. Enter a brief description of your concern, then hit Continue.
  4. Lastly, choose either Chat with us or Get a Callback to start connecting with them.


In the meantime, you can manually change the amounts shown in the Chart of Accounts to an accurate one. You may refer to the image below:


On the other hand, the information presented in the VAT Detail report will be based on the transactions you entered into the program. This report will also show the boxes affected by these entries, which might look like duplicates. Thus, you don't have to worry about this. 


However, if this is not the case, you could also provide more details or a screenshot of your screen so I can provide you with an accurate resolution. 


In addition, I've got you these handy articles about how you can reconcile an account and fix a reconciliation in QuickBooks Online:



If you need help performing specific tasks in QuickBooks Online, feel free to post again here in the Community space.  We're always ready to assist you. We also want to ensure you'll get back on track with your business. Take care!

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