GoCardless matching never ending issue

Hi there, Dode.

I'm here to share information about matching banking transactions in QuickBooks Online (QBO).

We received reports from users that are having the same issue. A ticket was already created and forwarded to our product engineers. They're now working to fix this as quickly as possible.

In the meantime, I highly suggest contacting our Support team so they can add your details to our notification list. This will help our engineers determine the number of affected users. An email notification will be sent to you once resolved.

Here's how to reach them:

1. In QBO, click the Help (question mark) icon at the top right.
2. In QB Assistant, enter the topic you need help with. You can also enter questions.
3. Select Contact Us to connect with a live support agent.
4. Choose a way to connect with us.

To learn more about matching bank transactions in QBO, consider checking out these articles:

• Add and match downloaded bank transactions.
• Categorise and match online bank transactions in QuickBooks Online.

I'm also adding this article that tackles reconciling your account to ensure its balanced and accurate for further guidance: Reconcile an account in QuickBooks Online.

For more tips and other resources you can use in the future, I recommend visiting our website: Self-help articles.

I'm only a few clicks away if you have more questions about this or anything else QBO. I'll be here ready to help. Stay safe.

Hello Community users, we just wanted to drop in and update this thread regarding GoCardless and matching payments in the banking section of QuickBooks. This issue was flagged up to our engineers to investigate and was fixed. If you have a similar issue please feel free to add onto this thread and we'd be happy to look into it and get you a resolution.