How do I delete everything and start again?

Deleting your data and starting over with a new company file would depend on your subscription level and how long you've been using QuickBooks, Pete. We'll provide further details and guide you through the process below.

You can reset your QuickBooks Online (QBO) account within ninety (90) days of sign-up. This is only for QBO Advanced, Plus, or Essentials users. For Simple Start subscribers, you need to cancel your current subscription and start a new one.

Please note that purging your account will delete all data in your company file, and restoring it isn't possible. When you're ready, here's how:

1. Sign in to your QuickBooks Online Company.
2. Once you're signed in, open this link. Alternatively, you can change the URL to include /purgecompany
3. Example: Change https://app.qbo.intuit.com/app/homepage to https://app.qbo.intuit.com/app/purgecompany
4. The next screen will provide a summary of the items to delete. Type YES to delete the data, then select OK.

If your QBO account has been active for more than 90 days, you can't delete your data. Instead, you have to cancel your subscription and then start a new subscription.

For the complete guide to starting fresh with your company data, please see this article: Delete your data and start over in QuickBooks Online.

Moreover, you can format CSV files in Excel to import transactions from MS Money.

 you have multiple QuickBooks companies, you can use the same login information to save time. This way, you can switch between companies easily.

If you have additional importing concerns or questions about managing your QuickBooks file, leave a comment below. We'll get back to make sure to provide the assistance you need. Have a good one.

@peteporsche-goog 

You can purchase a 3rd party service to convert data from MS Money.

Since I have had my QBO account for more than 90 days, I understand that I need to cancel my account and set up a new account. I only have the one business. Will I be able to use the same business name for my new account, and if not, what is a good alternative? Thank you.

I'm here to help you manage your business accounts, @debra-debragarci.

Yes, you're right. You will need to cancel your current account and create a new one, and you can use the same business name and login information for the new account.

For proper details in purging your data, check out this article: Delete your data and start over in QuickBooks Online.

Additionally, before you purge your data or delete your account to start fresh, consider saving your current lists by transferring them to a new file. Refer to the steps below on how to export your list to Excel:

1. Sign in to the account that has your lists.
2. Go to Reports.
3. Export the necessary list by searching and running the Account List, Customer Contact List, Supplier Contact List, or Product/Service List report.
4. After saving your report, export it.

Then, proceed to Step 2 in this article for more details and for guidance in importing your list to the new file: Move your lists to QuickBooks Online.

I'm also adding this article that might be useful to you in the future: Find, review, and edit transactions in the account history in QuickBooks Online.

Let me know if you have other queries about managing your files. I'll be around to help. Take care.

Thank you very much for your response, MichaelaS!

I just want to be extra extra sure that I can indeed use the same company name for my new account. When I was researching it earlier, some of the results said that I could NOT use the same exact company name. (This is an account I've had for several months, so maybe that makes a difference?)

Thank you!

Thank you for taking the time to research more about using the same name for your new company, Debra.

Rest assured, as you can indeed use the same company name from the account you've canceled for your new account in QuickBooks Online.

After canceling your subscription, you can check out this article to learn how to have multiple companies under the same Intuit account: Create or add another company file to QuickBooks Online.

Let me know if you need further clarification about using the same name for a different company file. Keep safe.

Hi,

I have two subscriptions and I'm using the "switch company" function. I have cancelled one subscription which I bought by mistake and used in the beginning. Both subscriptions are less than 90 days old. I only want to delete one of the subscription but keep all data under the other subscription. How can I make sure that this link is not deleting data under both subscriptions?

Thanks

Hi SG_2024 Thanks for reaching out to us here on the Community. The purge company method noted in the article provided previously:https://intuit.me/4esUDDm only affects the account you're applying it to, it won't affect the other account.

Hi

The deletion link did not work. In the next screen I types "YES" as advised and selected Ok but all my data is still there. My account is less than 90 days old so this can't be the reason neither. Does anyone else know how to delete all Payroll data under a closed account?

We appreciate you getting back here in the thread, SG. We'll point you in the right direction to get this sorted out and have your payroll data deleted inside QuickBooks Online (QBO).

Since the link to utilize the option to purge your company didn't work, we recommend contacting our Customer Care Team. This way, they can help you delete the data that shows inside the closed account. We'll write down the steps to get you going:

1. Access your QuickBooks Online company and navigate to the Help on the top right corner.
2. Select Search, then press the Contact Us button.
3. Enter your concern in the box and hit Continue.

Feel free to check this page for further guidelines: QuickBooks Support.

Moreover, here are some articles to help you handle monthly billing and subscription, and learn more about what data can be imported inside QBO:

• Manage billing, payment, and subscription info in QuickBooks
• Common questions about importing data to QuickBooks Online

Please don't hesitate to visit us or post again if you need a helping hand in managing company data or performing specific tasks inside QuickBooks. Our team is ready 24/7 to assist right away. Stay safe.