Deleting your data and starting over with a new company file would depend on your subscription level and how long you've been using QuickBooks, Pete. We'll provide further details and guide you through the process below.
You can reset your QuickBooks Online (QBO) account within ninety (90) days of sign-up. This is only for QBO Advanced, Plus, or Essentials users. For Simple Start subscribers, you need to cancel your current subscription and start a new one.
Please note that purging your account will delete all data in your company file, and restoring it isn't possible. When you're ready, here's how:
Sign in to your QuickBooks Online Company.
Once you're signed in, open this link. Alternatively, you can change the URL to include /purgecompany
The next screen will provide a summary of the items to delete. Type YES to delete the data, then select OK.
If your QBO account has been active for more than 90 days, you can't delete your data. Instead, you have to cancel your subscription and then start a new subscription.
If you have additional importing concerns or questions about managing your QuickBooks file, leave a comment below. We'll get back to make sure to provide the assistance you need. Have a good one.
The deletion link did not work. In the next screen I types "YES" as advised and selected Ok but all my data is still there. My account is less than 90 days old so this can't be the reason neither. Does anyone else know how to delete all Payroll data under a closed account?
We appreciate you getting back here in the thread, SG. We'll point you in the right direction to get this sorted out and have your payroll data deleted inside QuickBooks Online (QBO).
Since the link to utilize the option to purge your company didn't work, we recommend contacting our Customer Care Team. This way, they can help you delete the data that shows inside the closed account. We'll write down the steps to get you going:
Access your QuickBooks Online company and navigate to the Help on the top right corner.
Select Search, then press the Contact Us button.
Enter your concern in the box and hit Continue.
Feel free to check this page for further guidelines: QuickBooks Support.
Moreover, here are some articles to help you handle monthly billing and subscription, and learn more about what data can be imported inside QBO:
Please don't hesitate to visit us or post again if you need a helping hand in managing company data or performing specific tasks inside QuickBooks. Our team is ready 24/7 to assist right away. Stay safe.