im also getting this and tried all off above help

Hi there, t21housley,

Thanks for joining the thread and bringing this situation to our attention especially for validating the result of all the troubleshooting steps provided above.

This time, I'd recommend contacting our QuickBooks Customer Care Support Team. They have the expertise and necessary tools to pull up your account in a secure environment and determine what caused the error.

To contact us, here’s how:

1. Click this link https://help.quickbooks.intuit.com/en_GB/contact.
2. Choose the QuickBooks Product.
3. On the Contact Us page, select a topic.
4. Click on Get Phone Number button to see the support number.

I’d appreciate if you can update me on how it goes. I’m always here if there’s anything else you need about your QuickBooks Online account. Have a great day!

I'm also getting this issue. 

Phone customer support and they told me they don't offer phone support to self employed accounts! 

I've tried changing my password for online banking and all other suggestions on here! Ridiculous! 

I've been connected fine for over a year now and then all of a sudden the past month I've not been able to connect. What's the point in paying for something i cannot use? 

Hello w1lz,

Do you have access to Facebook or Twitter? Please PM us your email address if so, so we can look into your issue with further detail.

Thanks,

Having exact same problem - driving me insane. Tried everything. Every sequence, every step. Hours put in. Nothing is working. 

Hello there, Irrate,

We appreciate you taking the time to try to resolve it on your end.

We have received reports about users going through the same error. Our product engineers are working to resolve this.

I recommend sending us an email so you will be added to the affected users and receive updates. You can reach us here: https://help.quickbooks.intuit.com/en_GB/contact?product=qbse.

I appreciate your patience on this. Please let me know if I can provide any other additional support.

I am in the exact same position. It constantly loses connection so my transactions cannot be guaranteed to be included. I have already found  one that hasn't pulled through. How can you let this happen when people are paying for this service? I want to be sure that the app and my bank account are linked continuously, not sporadically. I have tried ALL of the advice given to me by your various staff and quite frankly, I'm getting fed up. 

Hi kalindiyoga

Are you using the self employed or one of our small business products?

Self-employed

Thanks for letting us know Kalindiyoga, could I please confirm the bank which you are connecting to the account? Also what type of account is it Standard/Business?

Do you receive the same error code of 179 on each connection?

Thanks

Hello

It's also NatWest, standard account, not business. Works occasionally but then disconnect every day for me to have to sign in again but I get 179 error and also 103 error.

Hi kalindiyoga,

Let's perform some troubleshooting steps so you can get back to business in no time. 

The error 179 usually occurs when you're logged on with both QuickBooks Online (QBO) and NatWest. Meanwhile, the bank error 103 typically happens if your login credentials entered in QBO don't match what your Financial Institution has on file.

Since the issue persists, I recommend contacting your bank to sign you out from their end correctly. Then, leave it for 30 minutes for the logout process to register.

Once done, follow the steps below to fix the error 103:

1. Select Banking and choose Banking.
2. Locate the card for the account that generated Error 103.
3. Click on the pencil icon.
4. Choose Edit sign-in info.
5. Enter your new credentials and click on Update.

Note: Make sure that your browser does not auto fill your credentials.

I'm linking an article that will provide further information: Fix banking error 103.

That should do it. Please let me know how it goes. I'll be here to help you further.

Thanks for joining this thread, @emilymac9. This issue was investigated and already closed as resolved for INV- 29240.

If you're still experiencing the same error after following the troubleshooting steps provided on this thread, I suggest you contact us. Our Customer Care team can pull up your information in a secure environment. You will also receive updates once the investigation is re-open. 

Feel free to message us if you have other concerns. We're always here to help. Have a pleasant day ahead!​

Yes same problem here also.

Can the QB designers really  think that people leave a connection to their bank?  Natwest and others will log you off within a few seconds of inactivity, which should be the same as logging you out.  Obviously the design is flawed, since QB should

1. provide a mechanism to remove the associated bank details via the system settings

2. provide a mechanism to remove the company date via system settings.

Neither of which i can see are possible (option 1 is sort of hidden in the blue and white account balance window)

Im reading the thread and seeing this issue has been around for a while.  QB Support keep saying the same things.

No, we have not logged in elsewhere.

we have tried incognito mode.  you have an error and you need to fix it. simple

oh and also, whats this about monitoring a thread to see when the fix is issued, so we will get the update?  Isnt the whole point of the online software that the fix is applied automatically , for everyone?

To all others Natwest provides Freeagent for FREE. and it is HMRC compatible for submitting VAT etc.   It also allows you to delete the company information completely

I appreciate the complete details about your concern, @Ammo999.

Let me share additional information on how the connection your bank and QuickBooks works.

To start with, QuickBooks connection with your bank is a read only type. This means that we are dependent on the data your bank shares with us and on its website's behavior. Natwest have a system that recognises any session for a period of 15-30 mins after you have logged out and this can cause the error to appear in QuickBooks Online if you attempt to update or connect the bank during this time. When you're prompted with error 179, your bank doesn't enable you to download data and you're locked into your bank's site.

This is a reported issue and our Product Engineers are working closely with NatWest bank. Until then, please attempt to re-establish the connection using an incognito browser.

For you to be added on the affected user's list, I'd recommend contacting our Customer Care Team. Once updates are released, it will be applied automatically to your account. Also, you'll be notified via an email.

Feel free to leave your post below if you have other questions. I'm just a few clicks away.

well, its been almost 24 hours, so even if i was logged into my Natwest account, it should (by your theory as well) have logged me out. 

So today I have tried the bank feed,and it does the same thing.  I get error 179

oh, and i also get the message "0 of 1 Accounts updated Successfully"... Ummm I think you mean you didnt update ANY accounts successfully.  This really is just bad programming which shows via the message. 

The problem also is that in order to dumb the application down to the vast majority of users, QB have also omitted any meaningful ways to reset/clean/clear/refresh the data.  (Im sure this will apply to other areas as well, but i haven't even got past the data feed stage yet).

Why didnt you take a leaf out of Microsoft's book? or at least provide a mechanism for advanced users via hidden keys to be able to do this?

Right now,  I have managed to get me Bank Data feed connection, but still get the 179 error.  I managed to do this by clearing all the cookies, cache and god know what else.  Yet, when I selected that I want the date of the feed to start from 01/01/2019, it sets it to 01/01/2018, and you manually have to fix this again. However, it managed to pull ONE transaction (out of a few hundred).  So where is the mechanism to ask it to reset the data-pull-date, without sacrificing a connection that already took hours to connect?

The other problem is actually mine. I assumed that surely a company with over 9000 employees must be better than Freeagent which only employs 110.  Maybe I jumped the gun too soon when I chose between the two.

Thanks for keeping me updated about this, @Ammo999.

We value your time and business with us. Allow me to get you pointed in the right direction to get assistance with the bank error 179 that you received.

To better isolate this bank connection issue, I'd suggest reaching out to our Customer Care Team. They have the necessary tools like the remote-viewing session that can help further investigate the bank connectivity and apply a permanent fix accordingly. 

Also, you may check the following links below that can help fix some bank errors in QuickBooks Online for your future reference: What to do if bank transactions won’t download.

Keep me in the loop on how things turns out. I'm here to help should you need anything else about this concern. Take care!

Im getting quite annoyed with the bog standard "try this" and "try that", when all you have is like 3 ways of doing the same thing, all of which dont work.

your link to the customer care department takes me to a page, after when i have entered my details, displays a blank web browser, what looks like it should be a chat window.  it did say support 24/7, so naturally i assumed it would work.  maybe you need to fix that part first?

Hi there, @matthew careswell.

Allow me to chime in and help provide an update about connecting Natwest Credit Card account with QuickBooks Online (QBO). 

I've checked our investigation list, and I found out that we had an investigation case about the error code 179  when connecting Natwest account with QBO. However, this issue has already been resolved. 

Since you're still experiencing the same issue, I encourage you contacting our QuickBooks Online Support Team so they can reopen the investigation to dig deeper as to what's causing to reoccur. 

You can contact our customer support by following these steps:

1. Sign in to your QuickBooks Online company.
2. Select Help (question mark icon) at the top right.
3. Select Contact us to connect with a live support agent.

To you Ammo999, thanks for getting back to this thread.

We received several reports about the issue of displaying a blank web browser when clicking the old support link. But I'm happy to inform you that our engineers updated the new ways on how to easily contact our Customer Chat Support.

You can contact them by following the steps I provided above. 

Please know that you're always welcome to post if you have any other questions about banking issues or contacting customer support. I'll be around to help. Have a great day ahead. 

Hello again, and thanks for the response.

You can stop sending me the default 'look at this video' as they all don't address my issue.

However, I do believe the 179 error has gone  away today after 6 days,  but unsure if it will come back, as i didnt really do anything different.

Now, can you tell me how i get your software to reset the date it starts downloading the feed from?  This was an option when i first setup the feed, which didnt work.  However i dont see this as an option anywhere after the feed has 'connected'.  The bank feed has downloaded TWO transactions, not the hundred or so from the beginning of the year.

i hope you dont tell me to disconnect and reconnect my bank feed since i have only got a stable connection after almost 6 days now.

Hello, Ammo999.

I've got you covered in downloading your transactions from the beginning of the year in QuickBooks Online.

You can manually bring in the hundred of transactions into QuickBooks Online using our WebConnect feature since resetting the software's date isn't an option for us right now.

To do that, here's how:

Step 1: Pick a date range. To make sure you don’t import transactions you’ve already recorded, you’ll need to get the date for the oldest transaction in your account. This prevents duplicates.

1. In QuickBooks, go to Accounting.
2. Select Chart of Accounts.
3. Find the bank or card account you want to upload more transactions into. Then select  Account history.
4. Scroll to the bottom of the list.
5. Write down the date of the oldest transaction. In many cases, the oldest transaction is the opening balance.

Step 2: Download transactions from your bank:

1. Sign in to your bank or card’s website.
2. Follow your bank’s instructions for how to download transactions to your computer. Some banks call this WebConnect. Every financial institution has different steps.
3. Make sure the date range for the download is at least one day before your oldest transaction.
4. Download your transactions. Save the file somewhere you can easily find it, like your desktop.

For other steps, you can check out this recommended article: Manually upload transactions into QuickBooks Online.

For account discussion, feel free to reach out to our QuickBooks Online Support.

1. Sign in to your QuickBooks Online Company.
2. Click (?) Help at the upper right corner.
3. Select Contact US on the pop-up.
4. Enter a brief description of your concern then hit Continue.
5. Click Get a callback.
6. Enter your contact information.
7. Select Call me.

Feel free to ping me out if you still need help with downloading your transactions in QuickBooks. I'll be happy to help you out.