CIS deduction on invoices

I'm happy to share some insights about CIS deduction on your invoices in QuickBooks Online (QBO), @Graham walton.

When you start using Construction Industry Scheme (CIS) in QBO, the system will calculate your deductions, track your withheld or suffered amounts, and create the necessary reports for HMRC. With this, once you have a customer that's set up as a CIS contractor, QuickBooks will automatically show the deduction on their invoices.

To learn more about the CIS method of withholding tax and national insurance contributions, I'd recommend checking out this article: CIS in QuickBooks Online. It also includes topics about creating CIS transactions and available reports in QBO.

Also, to further guide you in managing CIS transactions in QBO, you can refer to these articles:

• Already using CIS in QuickBooks?

• How to submit a CIS return in QuickBooks Online

Please don't hesitate to comment below if you have other concerns about the CIS scheme in QBO. I'll gladly help. Keep safe, and I wish you continued success, @Graham walton.

So there is no way of removing the deduction from the invoice sent to the client whilst still having them set up as a CIS contractor ? 

I suppose the only way around this would be to create the invoice but not send it , then manually create a pdf invoice to send to the client . Matching the payment with the original QB invoice ? 

I’m hoping someone can help I’m trying to invoice where we are eligible for CIS deductions, I invoice regularly to this customer and never have any issues and now it isn’t giving me the cis deduction on th invoice:

I’ve made no changes, any help on how to fix? Tia 

Hello there, Asmithbuild.

I see that you made no changes to the setup. Still, we need to double-check if the Construction Industry Scheme (CIS) feature is turned on from the settings.

1. Log in to your QBO account and click the Gear icon.
2. Select Account and Settings.
3. Click to expand the Advanced section.
4. Go to the Construction Industry Scheme (CIS), and mark the Enable CIS box.
5. Enter all the information.
6.  Hit Save and Done.

To add CIS on your customer invoices, ensure to select CIS. I'll show you how:

1. From the Sales menu, proceed to the Customers tab.
2. Click the customer's name and choose CIS contractor.
3. Enter their UTR number in the Tax info tab.
4. Hit Save.

However, if the setup remains correct, probably, this is a browser-related issue. We can use an incognito window. This prevents your browser from storing additional cache files that may cause unusual behavior when creating invoices.

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift +N

 If it works, we can clear cache and temporary internet files to optimize the browser's performance. Another way is to use compatible browsers with QuickBooks Online. 

We can visit this article for assistance with setting up and establishing your CIS transactions: CIS guide in QuickBooks Online. The Constructions Industry Scheme (CIS) and how to use the CIS feature in QuickBooks Online are briefly explained in this guide.

Please don't hesitate to comment below if you have other concerns about the CIS scheme in QBO. I'll gladly help.

For some reason in the last few weeks, the CIS deduction has disappeared from my invoices.  I send an attachment with every invoice that shows the CIS deduction so Quickbooks now shows a deficit in payment.  Can someone help?

Thanks for bringing your concern to the QuickBooks Community.

I'm glad to help you with your invoice CIS deduction concern in QuickBooks. 

Sometimes, an accumulation of excessive cache in your browser can lead to unexpected issues with the product. This can be the reason why the CIS deduction has disappeared from your invoices.

To troubleshoot and isolate the problem, I recommend opening your account in a private or incognito window. This will help determine if the error is related to a browser issue and allow us to address it.

Here's how to access incognito mode:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox ).
• Control + Option + P (Safari).
   

If it works in incognito mode, you can improve the situation by clearing your browser's cache. This will remove temporarily stored files and free up space. If you're still getting the same results, I'd suggest using other supported browsers instead. 

If the issue persists, I'd recommend contacting our QuickBooks Online Customer Support. This way, they can review your account and provide you with further help to address the problem. 
 

Additionally, I have provided some helpful links below that offer information on how QuickBooks Online handles CIS and processes tax returns:

• CIS guide
• How to submit a CIS return in QuickBooks Online

If you still require assistance with recording the CIS deduction, please click the Reply button below and leave a comment. I'll be happy to help you further. Have a great day ahead!

I tried clearing the cache but to no avail.  This seems to have happened when the invoice view was updated.  Previously the CIS amount to be deducted was listed automatically on the invoice before the final total.

Now I have invoices that look outstanding but have been paid minus the CIS amount.

I have reverted to the old version and I can see the CIS line, so it could be a coding error in the new layout.

I two particular clients request seeing the CIS deduction on my invoices, I’m having to PDF and add a CIS total this is very frustrating and time consuming 

I have added all relevant information and ticked all the boxes needed but still not sub total showing cis any help would be much appreciated 

Hello, Tony Sayer, thanks for posting on this thread, with the CIS not showing as deducted on you're invoices. When you select the customer on the customer information have you ticked to say they are a cis customer. As if the customer has been ticked for CIS when you create an invoice and select a CIS product/service the less CIS box should appear at the bottom right-hand side of your screen under the total box. It might be worth reaching out to support via chat or phone on 0808 234 5337 so you can set up a screenshare and the agent can work with you in getting this issue resolved. Here is a helpful article to take a look at that should help you as well.