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Hello, i am working with QuickBooks Pro2018, the desktop version. For the past couple years we've utilized the remote desktop option so that my bookkeeper has full access to the books at any time. However, it seems that within that last month or two our payroll updates are not "sticking". I am constantly being asked to update to the latest version, when i do the update nothing is changes and i am again asked to update. I've had to manually calculate payroll taxes a couple times.
Along with the payroll update issue, i have also encountered a "vital quickbooks updated is needed" message when i start the remote session. I have gone through the process of that update as well, and again nothing changes. According to the message i haven't updated for almost 50 days, which is not the case.
Any ideas????
Let me help you sort this out, @Mandy0707.
When updating QuickBooks, ensure to do it on the device where QuickBooks is installed or on the server itself.
First, let's make sure that your QuickBooks Desktop is updated to the latest version. Here's how to perform manual updates:
Once completed, let's close and reopen QuickBooks Desktop. This is to ensure that all components are updated.
Now, let's manually update your payroll tax table.
Here's how:
Swing by here if you have other questions about updating QuickBooks. I'm always here to help.
Thank you for getting back to me. I have done everything you recommended prior to sending my previous message. The updates are still not showing up.
Thanks for confirming that you've already followed all the recommended troubleshooting, Mandy0707.
It's also possible that the update is blocked or not installed successfully in the server/computer where QuickBooks is saved. You'll want to access it and do the update from there.
If you're using a Hosting service, I recommend reaching out to them so they can allow the update.
In case you're still getting the same message, I'd suggest reaching out to our phone support team. They'll take a closer look at this to determine what's causing the update to not show up in your company file.
Here's how to reach out to them:
Visit us again in the Community if you have other questions when running payroll.
Are they a 24/7 help desk?
Hi again, Mandy0707.
Our phone support lines for QuickBooks UK is open from Monday to Friday, in between 8 AM to 8 PM (GMT).
Let me know if you have other questions.
Not sure if it matters, but i'm using Quickbooks US.
Thanks for clarifying your region, Mandy0707.
Our support lines (US) are open from 6:00 am to 6:00 pm from Mondays to Fridays PT. Then, it's until 3:00 pm PT every Saturday.
You can check our support hours and types for more details.
The Community is open 24/7. If you have other concerns, we're here to help you.
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