Hello starwillow, thanks for coming back to us with all that information, so QuickBooks has been updated and this is now the new way QuickBooks works so it is a case of having to click a few times before the invoice opens up fully. We will pass this on as feedback back to the team though.
Hello Starwillow, thanks for posting on the Community page, In order for us to help you, please can you provide us with more information. Are you meaning sent invoices to emails can't open or are you meaning when your opening the invoice you create in QuickBooks?
Yes, customer invoice created in QB. Previously I could open an invoice line and it would show the whole invoice details, since an update last week, or something, now, if I click on an invoice, it takes you to a side bar, and I have to click on that side bar and select view... This is too fiddly. What has happened please?
Hello starwillow, thanks for coming back to us with all that information, so QuickBooks has been updated and this is now the new way QuickBooks works so it is a case of having to click a few times before the invoice opens up fully. We will pass this on as feedback back to the team though.
I've just been googling the exact same thing and came across this post. I just wanted to add my support to Starwillow's comment that myself and my team also find the new update really unhelpful.
It was much better when you could single click a line from the customer account and the system brought up the invoice.
Viewing an invoice is not the same as editing an invoice and I'd much prefer the choice so I don't accidentally edit an invoice. When you're viewing transactions on a customer account, you can't add the description field as a column. If that were available, there would be less need to view the invoice in it's entirety as the information would all be there. If you could please pass my feedback onto the relevant team as well it would be much appreciated. Less is more when it comes to 'mouse clicks'! Thanks :)
Hello Steph644, thank for posting on this thread and also sharing your opinion on this change, we have passed this all on as feedback back to the relevant team on your behalf's.
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