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Level 1

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

 
123 REPLIES 123
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Moderator

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

Our product engineers are working to resolve this, james64.

 

As of now, you can upload CSV file to keep your transactions up-to-date.

 

I still recommend contacting our QuickBooks support so you will be added to the list of affected users. You can provide this investigation number INV-39620. This will help us record your concern to the correct investigation. Here's how:

  1. Click the Help icon.
  2. Click the Contact Us button.
  3. Enter INV-39620, then click Let's talk.
  4. Select from Start messaging or Get a callback.

We appreciate your patience and understanding. Please let us know if you have other concerns.

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Level 2

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

I have the same problem, I called QB a couple of days ago and I  was told it was being worked on. But last time this happened with Handelsbanken it took weeks to get resolved, hopefully this won’t be the same. 

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Moderator

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

Thanks for checking in for updates, @John2020,

 

Can you please provide the exact error message you're getting? I need this information to check the case status with our Investigations Department.

 

In the meantime, if the transactions are not importing, try doing a bank update to refresh the connection. Here's how:

 

  1. From the left toolbar, select the Banking menu and tap the Banking tab.
  2. Click to highlight the account you're updating, then hit the Update button.
    1.PNG

 

You may also refer to the steps in this article to learn how to fix banking issue in QBO: Fix Online Banking Errors in QuickBooks Online.

 

I'll stay on standby for your response as I want to make sure this concern is resolved. Mention me in the comment section to notify me. Thanks for dropping by today. All the best!

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Level 3

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

Has this been resolved? I have not had any bank feeds since the 11th December and now becoming a real concern that this issue has not been fixed in a timely fashion.

 

I have contacted support and twice not had any update? 

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Moderator

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

Thanks for joining this conversation, @jparker86.

 

Our Product Engineers are still working to fix the issue (INV-39620) with Handelsbanken as soon as possible. Since you've contacted our Phone Support team, rest assured that you're already added to our notification list. This will also help our Engineers the number of affected users.

 

An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.

 

Just in case, I'll add this article for future reference: Fix Online Banking Errors in QuickBooks Online.

 

Please let me know in the comment if you have any other issues or concerns, and I'll get back to you as quick as possible. I'm always here to help. Have a great weekend!

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Level 3

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

Is their update to this? It's been over two months and no update.

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QuickBooks Team

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

Hello, @jparker86.

 

The investigation about the issue with Handelsbanken bank is still open and our engineers are continually working with your bank to get a resolution as quickly as possible.

 

As mentioned by FritzF, if you're already added to the list of affected users, you'll automatically receive an email notification with the latest updates.

 

At this time, you can upload a CSV file to bring your banking transactions to QuickBooks. For your guide, check out this article: Import bank transactions using Excel CSV files.

 

I appreciate your patience as we continue working for a fix of the problem. Let me know if you have any other QuickBooks questions. I'm a few clicks away to help!

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Level 3

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

I joined QB because of the connectivity functionality. 

 

Uploading CSV files is inconvenient and not practical given I have 6 accounts.

 

What is the issue that is taking so long to resolve?

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QuickBooks Team

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

The direct connect feature is really helpful, jparker86.

 

It allows the bank transactions to download so easy. Though, we don't have a specific time, rest assured our banking engineers are all hands in fixing this.

 

As mentioned by FritzF, you'll receive an email update once this has been resolved.

 

The CSV file is the best way for now to bring in those transactions into QuickBooks. This is just temporary until everything work's fine again.

 

Get back to me anytime of you have any more questions. Thank you for you patience.

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Level 2

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

I would like to know how many QB customers use Handelsbanken?

 
I think if this problem was with one of the major banks it would have been sorted out by now! 
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QuickBooks Team

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

Good day, John2020.

 

We have no specific number of Handelsbanken users. I recommend contacting our Customer Support Team since you're one of those affected by this issue. That way, our developers can gather more data that can resolve this as soon as possible. You can follow the steps shared by MaryLurleenM

 

In addition, our engineers are working together with the Handelsbanken to have this fixed. We'll also update this thread whenever there's a progress about the investigation.

 

I'll be right here if you need more help. I'm looking forward to assisting you again. 

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Level 2

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

I had an email from QB this morning saying that the problem was fixed, but just tried and still getting this error: ‘Something unexpected happen and we couldn’t connect to your bank. (101)’

 

 

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QuickBooks Team

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

Hi John, 

 

We are aware of the issue with Handelsbanken not being able to sync with QuickBooks, There is an investigation on this and our banking engineers are currently working on a fix for this. For the mean time the work around is to upload the transactions by CSV. 

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Level 2

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

Why did I get an email this morning saying it was fixed!!!

 

please stop telling me about CSV, we all know that.

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QuickBooks Team

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

Hello John2020,

 

I apologise if you received communication that the investigation was resolved. Currently the Handelsbanken - Corporate Online Banking - Error 102/101 investigation remains open and escalated with our engineers who have uncovered the cause of the error which is due to the bank updating the login URL. We are working to re-script this and will notify once resolved for all. 

 

Thanks

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Level 2

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

This is ridiculous, I only joined Quickbooks in December and it has never worked. 

This is a Quickbooks issue. It seems to be a known issue to Handelsbanken as of 3rd of January, the issue is with QuickBooks and their 'screenscraping' feed. Handelsbanken have not changed anything their end at all as it was working previously. I understand the deadline to resolve is now March 2020!

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Level 3

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

It broke my end on the 11th December 2019. 

 

QuickBooks seem to take 6 months to resolve even the most smallest of issues. I strongly suspect due to the more select nature of the banks customers, their will be less of a demand for HB bank fees therefore its lower down the pecking order. 

Had the HSBC or Lloyds feed broke - it would have  been resolved within the hour. 

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QuickBooks Team

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

Hello MDR20,


The investigation has uncovered that a new URL is now being used by the bank and our engineers are in the process of re-scripting this on our side to allow connection through QuickBooks. I have checked your account and you are currently linked to the investigation so will be notified via email once the fix is released. 

 

We apologise for the disruption caused in the meantime,

 

Thanks

 

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Level 3

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

Ok thank you. Your the first person who has actually given an explanation as to what the problem is? Can I ask that in future you post this as soon as the error is solved, as from our point of view - the error has not even been identified.

 

I am not sure why it would take 2 months to modify the script on your server to allow for the new URL? 

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QuickBooks Team

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

Hi jparker86

 

We again apologise for any inconvenience the issue may have caused you. We can assure you that your details have been added to the corresponding investigation and you will be notified when it has been resolved.

We are not engineers, they are located in another department, and therefore we are not aware of the process of changing/updating a url or the time frames of adhering to these processes.

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Level 3

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

Thanks for this - I am a computer programmer and can assure you it would take no longer than a few hours of one engineers time.

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Level 1

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

Hi,

 

I have the same issue - but bizarrely I got he feed to update on the 8 Jan but not since. I have reported the concern via the route mentioned, the call back feature was easy to use.

 

Just remember the when the feed is back up to exclude the dates you have done CSV file imports for or you will end up with duplicate transactions in Quickbooks : one from the CSV file upload and another from the bank upload.

 

Fingers crossed it gets fixed soon.

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Level 2

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

Handelsbanken have consulted their Digital team and the URL was changed 12 months ago so if the feed stopped working in December then this information from QB would be incorrect.  

 

QB can you advise?

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QuickBooks Team

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

Hey MDR20, 

 

Many banks update their login URL multiple times throughout the year, the most recent one highlighted in the investigation for this bank is https://secure.handelsbanken.com/logon/gb/corp/en/ 

 

Thanks