Do not worry I did the same. All you need to do is:

Goto Banking

Click "File Upload"

Upload the CSV File

It will ask you to select the bank account - select the account you deleted and hey presto.

I'm amazed to see so many people with this problem. Same story here. QB don't seem remotely bothered about sorting it out quickly. My accountant has clients with Handelsbanken who use Xero. Apparently they've never had any issues and everything runs very smoothly. I'm starting a free trial with them next month.

Sorry Quickbooks, I've been with you for four years and now due to your complete incompetence you've just lost a customer. 

Hello Clairmw

It is a high priority to get the Handlesbanken issue resolved and we do appreciate the connection is a time saving feature and that uploading the CSV in the mean time does take work for you.

As soon as we do have confirmation that the rescript has been implemented into the product we will reach out to all users on the investigation.

Emma

Hi HLMusic

We can assure you are a valued customer and sincerely appreciate you frustrations. We can also assure you that are engineers are working to resolve the issue.

Just to put into context - China have built a hospital in 6 days for the new virus outbreak.

Since this issue was first reported to QB - they could have built 8 of them. 

Hello jparker86, 

We appreciate this has been on-going longer than we expect, however this is not a comparable situation and there is a greater need for an urgent global response to the outbreak. 

Please be assured this case is being treated with highest priority and we hope to have this resolved imminently. 

Thanks

Has this been resolved yet as a client is still having trouble?

Thank You

Hello Sophie H 95, 

Thanks for joining the thread. This is currently on-going and escalated with our engineers, we'll be sure to update this thread once the issue has been confirmed as resolved. 

Thanks 

As I have said before; if this was one of the major banks it would have been fixed within hours.

I also have 2 clients having issues and so would appreciate you fixing it soon as it looks like it has been going on for a long time...

Just tested my bank feed in Xero. I can confirm that banks feeds for Handelsbanken work smoothly. 

This is a joke now - its been broke since November!

Thank you so much for this jparker86 (why didn't QB tell me this would work!?!)

Back to the manual upload but at least I can do our accounts now!!

Thanks again :)

Just be careful with manual uploading. I recommend you download the data until the end of the PREVIOUS day and that ensures you are not missing any. If you do it until today - and another transaction comes on at the end of the day - you will miss it as the transaction is not on the top of th CSV. 

This has been affecting me for the same amount of time as everyone else, so frustrating, so I asked my contact at Handelsbanken, this is their reply:

I have looked into this for you and we are aware that there is an issue however the problem if with Quickbooks rather then us.  The latest update we have was on the 5th February.

Quickbooks advised us that they believed that they had found the problem and they were planning to deploy a fix on the 10th February which they are hoping will resolve all the issues our customers are facing.

It may be worth waiting until the 11th February before you try to log on again

I had yet another message today to say that it has been resolved.  But I still cannot connect to the bank.  Why is this taking so long?  And why send out messages to say it has been resolved.

Stuart

We want this fixed as much as you do, Limehouse and Stuart.

I've checked our records, and this issue is still under investigation. Our engineers are working diligently to resolve this as soon as they can. This is treated with the highest priority. Rest assured, we'll update you once a fix is rolled out. 

Limehouse, you might want to use our callback feature instead. This way, you can reach out to our customer care support. Here's how:

1. Click Help inside QuickBooks Online.
2. Select Contact Us.
3. Enter "Unable to connect Handelsbanken bank" in the description field, then click Let's talk.
4. Select Get a callback. 

In the meantime, you can import the bank transactions manually through Excel CSV files. 

We're just right here if you have other concerns. Feel free to swing by. 

This is hopeless - I've been waiting for ages for this to work (fortunately the account has a low volume of transactions) and have a similar issue with Co-op bank feed - if this isn't resolved in the next few days I'm off to Xero. 

Hello Benood,

I am sorry to see you are also impacted by our investigation into the Co-operative Bank (UK). Please be rest assured we have engineers assigned to both bank investigations and are working to fix the connections with priority, though this is taking longer than we usually expect. We'll be in touch via email when each issue is fixed individually, and value your patience throughout.

Thanks 

I have also been unable to connect to Handelsbanken since early December...

Any contact with QB has just been along the lines of "upload a csv file" over and over again...

I have also had several "Resolved!" emails - no , it was not resolved at all!!

It cannot take EIGHT weeks to resolve a problem of a changed bank URL... ??

As one of the other posters remarked, he being a programmer, these things should take hours, not days, weeks or months.

I wonder what is really going on here....? Clearly, very little it seems...!!

I too am looking at XERO as I need daily connection with the bank....

I think if QB doesn't pull its finger out, it is going to lose a lot of customers....

Thanks for following on this thread, @ian19.

I’ve checked my tools, and it shows that the connection issue with Handelsbanken is still on-going (INV-39620). We’re unable to provide a defined time frame for when this will be fixed. 

Rest assured, our engineers are treating this investigation with the utmost urgency. I’ll also update this once there’s progress about the investigation.

For future reference, let me share this link containing articles that will help your business prosper: The QuickBooks Blog.

Reach out to me if you have any other concerns. I’m here ready to answer them for you. 

You may have seen my original post where I mentioned that my sources at Handelsbanken advised that the fix would be installed on the 10th so to try it on the 11th.  I did, it failed, so I contacted them again and they have just advised "We have had a further update from Quickbooks and they have confirmed that they will now deploy the fix on the 13th February ".

Fingers crossed!

Chris

Has anyone tested this today...? Is it working yet...? I am away on business without a card reader but will test again this evening once back!!  Hoping for a NICE SURPRISE,  but not that hopeful really.... :(