It's nice to see you here in the Community, @info734.
You can connect your Co-op business banking in QuickBooks Online (QBO), as long as it's on the list for Online Banking connection.
To check, connect your bank account, here's how:
However, if it's not in the list of supported banks, I recommend sending support request for this bank as Co-op business banking would be a great addition to QBO online banking. Here's how to send your request:
While the bank account is not supported yet, for the meantime, you can manually upload transactions into your QBO account. Here's an article for the detailed steps: Import bank transactions using Excel CSV files.
If you have any other questions for me, let me know by commenting below. I'm always here for you. Have a great day!
The bank is in the list (Co-Op business banking) but when both my clients who are trying to link the bank put their details in, then it keeps saying there is an error (error 103) and just goes back to the log in details.
I have tried copying the web address directly but they get the same issue.
From research it appears to be a specific issue with the Co-Op bank feeds, I was hoping that there may be a fix....
The error code 103 indicates that your clients have entered invalid credentials.
Some banks provide different connections depending on the type of account. Example: For HSBC, they have a connection for commercial, direct, office banking, credit card accounts, etc. It could be that their bank does not provide connections to the type of account they have. Then, the available one in QuickBooks is for other types, that's they can't sign in.
Alternatively, they can sign in to their account on website where they usually access their account. Then, they can download their bank transactions in a Web connect file and upload them to the Banking page. They can do this weekly or twice a month, depending on how many transactions they process. You can share the article that Mirriam mentioned in her answer.
You can also send this to your clients: Assign, categorise, edit, and add your downloaded banking transactions.
Let us know if you have more questions about online Banking. You can also encourage your clients to post in the Community.