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Visit this post for a list of recent banking issues in QuickBooks Online.
Level 2

Match transactions - imported check numbers don't save

Hi all, 


Does anyone know why, and/or how to fix this problem?  

When I match check transactions from my checking account (US Bank) the check numbers don't save in the Ref. No field on the Bill Payment screen, making it much harder to reconcile the bank statement. Not to mention GAAP disapprove of un-numbered transactions. To be clear, these are checks issued from the bank online bill pay feature, not ones I have manually written and would have entered check numbers. The imported check numbers DO appear on the matching screen under Description, but they don't save anywhere on the record. 

The bank doesn't assign check numbers until they are cashed and posted to the account. So I can't go and proactively Pay Bills and enter them.

The workaround to fix this is super annoying - to match the transaction, then go into the vendor, open the bill payment screen, and enter the check number. 


Match transactions - imported check numbers don't save

Hello, @aschrosk.


I appreciate you sharing the details of your concern. I'm here to help fix the issue you're having with check numbers not saving when matching transactions in QuickBooks Online (QBO).


We haven't received any similar issues to what you're getting. To check if this is a browser-related (cache and cookies) issue, let's sign in to your QBO using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources causing this unusual response.


Here's how:


  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).


Once logged in, try to match a transaction again to double-check. You can refer to this article for the detailed steps on how to do it: Add and match downloaded bank transactions [Video].


If the check numbers are now showing, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.


Once you're ready to reconcile your account, you can check out this article for future reference: Reconcile an account in QuickBooks Online.


For more tips and other resources, you can also visit our website: Self-help articles.


Please leave a comment if you have additional questions about this or anything else. I'll be more than willing to answer them. Stay safe.

Level 2

Match transactions - imported check numbers don't save

Thanks but it's not a browser issue. I did the steps above to make sure. Here are screenshots to show the problem. It's been like this for a long time, possible a year. I finally decided to ask about it. 

QuickBooks Team

Match transactions - imported check numbers don't save

Thanks for sharing your situation on this thread with matching transactions in QuickBooks, aschrosk.


I'd like to provide some information about the imported check numbers that don't save.


I did some research on my end and I found out that check numbers are not visible when matching the transactions. For now, you may continue the steps you've mentioned on how to add the check numbers manually.


  1. Go to Vendor.
  2. Open the bill payment screen.
  3. Enter the check number.


Once transactions are already in, you'll now need to review and categorize them into the correct accounts.


Stay in touch if you have further concerns about matching your bank transactions in QuickBooks. I'd be glad to help. Thanks for joining the Community and have a good one!

Level 2

Match transactions - imported check numbers don't save

Thanks for the reply. 

And wow that's terrible. The feature of bank transaction importing is suddenly not so awesome if I have to spend 2 hrs a month inputting dozens of check numbers. The information is clearly being imported from the bank so what's the problem? 

I assume Intuit would prefer me to us their billpay, but it's pretty expensive and the bank does it for free. 

Lori CPA
Level 1

Match transactions - imported check numbers don't save

I completely agree this is a problem. Most of my clients are tax basis and I just encountered this problem on an accrual basis client who uses payables. The bank recs are taking forever because the matched bank feeds seem to download twice as a check with the number and a multiple entry transaction (due to location and class) bill payment.  When you match a check there is nowhere to enter the check number like there is when you are posting to a single expense without location or class or one location and class on a cash basis.  I don’t understand why the IT people don’t consult with real degreed accountants on these things. GAAP was developed over hundreds of years and there is a rigorous process for changing accounting principles, but their people seem to think they can just skip that process and change it themselves to make their programming jobs easier and focus on their cash cow of selling confidential data to META.  Real accountants are the ones who have to fix all the errors quickbooks learned not accountants make.  We don’t have time for these extra steps and extra work quickbooks creates for us because there is a big shortage of accounting professionals recently.  Sometimes I think complete chaos is the goal, but I don’t think that is ethically appropriate.  The IT professionals glamorize criminal hackers, so not sure why so many trust them to take control over the integrity of financial reporting from a profession that values ethics and integrity.

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