I still have the issue with all 5 of our accounts, has anyone had an update as to when it will be fixed ? 

No . I don’t think we will ever get an update . 

Hello Taylorshipley & Sales154 :waving_hand:, I Would like to look further into this for you, Can you advise if you receive any errors? Thanks 

Don’t start this with us now ! 
QuickBooks is well aware of the problem & do this playing ignorant the whole time . 
just fix the problem!!

every time I call QuickBooks they say someone will call me back .... I’m still waiting 

Hello Sales154, 

Are you getting an error showing of 590 on your account when you try and reauthorise the connection? 

No

I have been having this same problem for months, Quickbooks have been sending me solution after solution non of which worked, can't believe this whole time they knew that this was a problem they don't have a fix for.  They have now closed my case because they 'consider my case resolved'!

Does anyone have any experience with other accounting software?  Any recommendations? I can't see this problem being resolved anytime soon.  Quickbooks lack of transparency and care makes me think they don't deserve my custom.

Well said . I couldn’t agree more . 

I don’t know anything about other accounting software but I have been told Zero is quite similar. 

I actually did a csv download & it was quite straight forward . However this is fine during lockdown when perhaps some business are not busy however when we return to normal I cannot function like this . 

Quickbboks 

Hi MrsTat and sales154,

We know this issue has been going on for almost a month, and we feel the inconvenience that this brings to our clients. We would like to inform you that we are continuing to work with Barclays to get this fixed for you.

Barclays group banks performed a change to their Open Banking security profile, which meant that any existing access tokens held by Intuit on behalf of its customers became invalid. This does not affect the banking information we hold, or in any way affect the security of your data. The only action necessary is to re-authorise access to your account, and we can then continue accessing your bank information.

You will then see a banner to re-authorise your connection on the Banking page.

In the meantime, please continue uploading your transactions as a workaround. That way, you can still do reconciliation and manage your books while waiting for the solution. You can upload them once or twice a week at your convenience.

If ever you have additional questions about this issue, you can always go back to this thread. We're just here to help.

Almost a month ??????

since last week in March !!!!!

I have not been able to connect some of my Barclays accounts with QB since 19 Dec 2019.

Please advise me when I will be able to reconnect and how to do this.

Thanks

Hi there, @WendyGers.

Currently, our product engineers are still coordinating with Barclays group banks to change their Open Banking security profile. Rest assured that the connection with Barclays will be fixed soon.

In the meantime, you can consider uploading your Barclays transaction manually in QuickBooks Online. Here's how:

1. Sign in to your bank's website and export your bank transactions.
2. In your QBO account, go to the Banking menu.
3. From the Update drop-down, select File upload.
4. Click Browse and select the web-connect file from your bank.
5. Follow the on-screen steps in mapping the data.

You can read this article for more details: Manually upload transactions into QuickBooks Online.

Also, to ensure you'll get an update about the resolution status, I recommend contacting our Phone Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-44222.

You might want to check out this article to learn how to match transactions: Categorise and match online bank transactions.

Thank you for your patience while we work for a fix. Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day.

This has been going on for months - see https://quickbooks.intuit.com/learn-support/en-uk/banking/quickbooks-barclaycard-issues/00/481602 

QB helpdesk appears completely unaware of the issue.  Diabolically poor management by QB, Im going  to be looking for an alternative.

I can see how difficult this has been and thank you for being a valued customer, @RD11.

We are aware of the inconvenience caused by Barclays bank connectivity issue and rest assured that our banking team is now working with Barclays and looking for resolution of this problem as quickly as possible. As mentioned by Mark_R above, you can continue importing your bank transactions using CSV file upload until the connection issue is resolved.

For now, I encourage reaching out to our Support Team so you'll be added to the list of affected users in the investigation and automatically receive email notification of the latest updates.

As always, feel free to read the articles listed in this link in case you need other banking references in the future.

I am looking forward to hearing from you, @RD11. Add a comment below if you have any other questions. I'm a few clicks away to help. Have a good day!

Hi 

Yes I am too not able to reconnect to the bank, I have had to  do Aprils transactions manually and has caused so much extra work.  My client is fed up of me having to ask to see if it will update really not good enough.  Cannot run a business like this.

Anne 

Thanks, however this is not a viable product until resolved, in my view.

HI Anne58, with you being new to the thread, what message do you get when you try and reconnect to the bank? What pin sentry/additional security does it ask for and if possible can you attach a screenshot of what you see. Thank you. We want to reassure you this is not something we take lightly and the banking team is hard at work to find a solution.

I am having the same problem. I don't need you to repeat the responses which are in the thread, but it would be good if you invest the time and resources to fix this.

Hi Stuaber Welcome to the Community:waving_hand:, Appreciate your frustrations but without asking questions we will be unable to identify the issue (aware you can't re-connect), we will need to know what type of account, savings, personal, Business, etc, and if you're receiving any errors. Thanks 

What I'm thinking here is that if there were any known fixes for certain specific Barclays connection issues, you'd surely just provide reference(s) to those and not be wasting the nice Mr/Ms Stauber's time by making him what his particular issue is.  That would obviously save a lot of people a lot of time.  So the fact that you haven't done that presumably means one of the following:

- QB support is so disorganised that it hasn't put that information together (which would explain why various people have spent hours with support and got nowhere.)

- There are no solutions to any Barclays re-connection issues, but by pretending that there might be you're hoping to disguise the true extent of the problem. 

- You still don't actually know the scope of the issue and new variations of it are still arising.  That would be deeply troubling indeed.

So my question is, are there any known solutions to any specific Barclays re-connection issues, and if so where are those documented?

So how come xero can get all these banks to work but QB can't?

https://central.xero.com/s/article/Bank-feeds-affected-by-Open-Banking

I don't think I've bothered doing any accounting on QB for 3 months and reverted back to spreasheets and cashbooks. Quickbooks is not fit for purpose and there is no way in the world that the UK Governemnt can expect business to be tax digital when we're relying of a farce of a company like this!!

My specific problem is the inability to connect both my savings account and a foreign currency account. This was possible in early April and is not possible any longer. You will see the extent of the frustration of other customers on this issue and i suggest that you escalate this to management so as to not futher undermine your credibility as a coherant/serious provider of accounting software.

I randomly just tried mine again and it worked (Barclays Business current account and 2 foreign currency accounts, using mobile banking PINsentry and my personal bank account credentials which is how I've always logged onto business banking.)  I've lost count of the number of times ive tried previously - maybe 30 or 40, and did nothing different this time.  The authentication interface looks completely different to all the other times.  Previously it looked like it had connected but didn't synch afterwards.   Clearly the developers have done something.

fwiw I had disconnected all my accounts in QB/banking (but not deleted them in Chart of Accounts) whilst trying to fix the issue previously.  When I successfully reconnected them, it showed the 3 Barclays accounts' balances, but no currency so you have to work out which is which from the balance.    You then select the correct QB account to synch them with from a dropdown.  They synched ok.  I hope it works for everyone else who's been experiencing the same problems. 

I have not had the same luck. I now get the response: