Keep getting error with Co-Op Banking feed authorisation

I'm here to ensure you'll be able to update your bank feeds in QuickBooks Online (QBO), @Mohammed Meah.

In QBO, banking error 102 is usually caused by a problem or maintenance issue on your bank's end. To get rid of the error, below are the troubleshooting steps you can perform.

First off, let's manually update your bank's connection:

1. In your QBO account, go to the Banking or Transactions menu.
2. Then, from the banking page, click the bank you're having issues with.
3. Next, select Update.

If you still see the error, let's now check your bank's website to verify if everything is working fine on their end. Here's how:

1. Log in to your bank or credit card's website.  If you're having trouble signing in, please reach out to your bank company about the next steps.
2. Once signed on, look for any messages, notifications, or alerts. This should tell you if something isn't working.
3. Then, review your account pages, account history, and transactions. If you can't see these, there may be connection issues.

If confirmed that everything is fine, update your bank again to refresh the connection in QBO. As a reference to the process above, feel free to visit this article: Fix bank error 102 and 105.

However, if the issue persists after 48 hours, I'd highly recommend reaching out to our Customer Care team to further investigate the issue. They have the necessary tools to pull up your account and check what's preventing you to update your bank feeds. 

It is also recommended to regularly review your accounts in QBO to make sure the amounts match your real-life bank and credit card statements. 

Keep me posted if you need additional assistance in updating your bank feeds in QBO. I'm just around the corner to help. Take care always. 

I am having the same issue as @Mohammad meah.  

I keep either getting error 102, or error 185.  There doesn't appear to be any reason why one or the other.  This has been the case for over a week now.  

I have normal access to the Co-Op bank web-site, so it s not the bank's side.  

Help ...

The only thing that worked for me from the advice from the support agents was to completely de-link the account and then re-add the account in QB.

However, this worked for about 3 days and I'm getting the error again. When I go to de-link the account, I noticed that my email address is default populated in the username field for the bank login. I noticed this previously too. I suspect QB has a bug where the bank username is being over written by the email address and causing a login/integration error.

Also having this problem, quickbooks havent helped so far, did you manage to fix it or was it just a bug that sorted itself out?

Hello FortbiddenVeg, thanks for posting on this thread, is it just error 102 you are receiving when you try to do the connection with the co-op bank or do you receive other error codes as well?  Have you tried disconnecting and reconnecting the co-op bank up does the same thing happen? 

I've had those errors, then reconnected with my bank details, it then disconnects again, I've had to do that multiple times over the last couple months. Now it wont let me reconnect at all coming up wiht error code 350

If this is not fixed soon I'll be switching to xero soon enough

Hello the forbiddenVeg, for error 350 please can you follow this and see if it resolves it for you if not please reach back out to use so it can be looked into more. 

Error 350 bank account connection failed

If your bank connection has expired and you're unable to reauthorise the connection, simply reconnect the affected account and consent to another 90-day connection by following the steps in how to reauthorise your bank account.

Before you disconnect your account, review the transactions QuickBooks already downloaded from your bank. This prevents it from downloading duplicates when you reconnect.

I've tried, it failed again multiple times, and I've sent multple reports to you. Please help fix it

Hi ForbiddenVeg, we appreciate the frustration being caused by this. After initial investigation we've found a problem with consent duration for consents issued by Co-operative Bank, which has been reduced from the standard 90-day timeframe, and we're working with them for a solution. In the meantime, the feed would need to be disconnected and reconnected once expired to update. 

I am getting sick and tired of this issue. I have dozens probably of cases raised about this connection failure, and qb 'customer care' repeatedly close them down as resolved. my tax affairs and business are in a mess. Ive requested that while they dont provide any service they stop charging, but this gets ignored completely. I have had to prove REPEATEDLY that im not an idiot and know how to connect a bank, and get told to try all the very obvious fixes I have already tried over and over. this level of customer service is appalling and I have spent hours in chat and trying to reconnect unsuccessfully. Im closing my QB account as soon as it updates, and trying QuickFile. QB your customer service is a disgrace and im making that evident on trust pilot etc. Why won't you talk to me?????

Hi robtv, we're sorry to see that you're still experiencing issues with this. Our banking team recently released fixes for the reported errors with the Co-operative bank (350 and 590) which required fully disconnecting and reconnecting the account to apply. If you're continuing to receive an error following the reconnection (using a web browser), please get back to us below with the exact error message or code that you see so that we can check this further. 

I am completely and permanently disconnected, error 590. also you close all my multiple cases as resolved when not.Ive screenshared to show you this, tried multiple browsers, incognito, and even different machines with no success

Thanks robtv, we've escalated this to our banking team and a new investigation has been raised for the 590 error - we've created a new case on your account for this and we'll be sending all further updates via email. 

I am having the same problem with all my clients bank feeds. The minute they go and re connect the disconnect again. Why is this not getting fixed!?

I appreciate you for always getting back to the Community space.

Our main goal is to make it efficient and effective for users to carry out any tasks in QuickBooks. Would you mind telling me whether you get an error notice? This will assist us in offering the right solution for this problem.

Sometimes a user may experience runtime issues or errors within the program because of the full browser's stored cache. In the meantime, let's fix the problem through basic browser debugging. 

Let's first sign in to your QBO in a private window. Here are the keyboard shortcuts:

• Safari: Command + Shift + N
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

If the bank feed is working, return to your regular browser and clear the cache for a fresh start. You can also try another supported browser because there may be an issue with the one you're using. 

Moreover, if you receive the error message mentioned above, I also recommend contacting our live support. They can investigate your account thoroughly and may create a case if necessary. 

I've also included the following articles that you can use for managing transactions in QuickBooks Online:

• Categorise and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

We're always here willing to assist you with any QuickBooks-related concerns. Click the Reply button below or post in the Community again for future inquiries. I'm happy to assist you today!