Late enrolment to pension scheme - Quickbooks Online

It's my priority fro you to process backdate contributions and route you to the right support, Gary Cruse.

I appreciate you for paying the overdue contributions to the pension scheme provider. To process backdate contributions in QuickBooks Online (QBO), it would be best to contact our Payroll Support Team. They'll pull up your account in a secure environment. Then, they'll help you work out how much you'll need to backdate and from when since you already set up the Auto-enrollment feature. 

Here's how to read them:

1. Click the Help icon on the top right. 
2. Tap the Contact Us button at the bottom. 
3. Enter a short description of your concern. 
4. Tick Continue. 
5. Choose Message an agent to connect with our support.

If you're using Standard Payroll service, check out this article to learn more about auto-enrollment: Workplace Pensions in QuickBooks Online Standard Payroll.

Once done, pull up workplace pension reports and submit them to your provider.

I've got a link here that provides you with articles about managing your payroll: https://quickbooks.intuit.com/learn-support/help-articles/misc/03/help-articles-uk?label=QuickBooks%....

Fill me in if you need a hand with running payroll or any QBO related. I'll be here to ensure your success. Take care always. 

Have used the Contact Us support in QuickBooks Online as advised. The Tech Team were great. I shared my screen with them so they could check everything was set up right.

Basically, I had to go through each Payrun I had already submitted, delete it and then run it again. The contributions showed in the re-runs.

Although, I am now realising, this means that the employee will owe me some NI contributions as he has been overpaid. How do I correct that one? Guess I will have to contact the Tech Team again!

Hello, Gary cruse, 

In order to help you with your query, 

Can we ask which payroll it is you are using in Quickbooks is it standard or advanced?

The way to tell is if you click on employees on the left-hand navigation bar if two other tabs show up saying payroll and other says employees that's standard if no other tabs show up its advanced. 

I'm using Payroll Standard

Thanks for getting back to us, @Gary Cruse.

To correct NI contributions that have been overpaid requires pulling up your account, which we are unable to do it here in the Community. A few pieces of personal information will be asked, and I don't want them to be displayed here for security purposes.

That said, I highly suggest contacting our Payroll Support team. You can follow the steps shared by my colleague above or refer to this article: Contact Support team.

Just in case, I'll add this article for future reference: Directors National Insurance Overview and FAQ.

Please let me know how it goes or if you have any other questions in the comment section below. I want to make sure everything is taken care of for you. I'm always here to assist. Have a great day!