21/22 Tax Year Not Available

Martin Sharp · ‎April 07, 2021

I'm currently on paternity leave and trying to run the first payroll of the new tax year (21/22) but there's no option on the payroll screen; it just says "good new, you've run your last payroll etc etc". The new tax year began yesterday so should be available in QBO - any idea what's going on?

MichelleBh · ‎April 17, 2021

Thanks for joining on this thread, @LouLou65.

I appreciate you for following up on this investigation. Let me share with you some tricks that you'll want to follow. This way, the new tax year button will appear in your account.

The investigation status mentioned above is already closed and resolved. Let's try the workaround provided by our product engineers to resolve the issue. To progress into the new year, you'll need to roll back the monthly payroll, then re-run and submit FPS (Full Payment Submission) filings, an EPS (Employer Payment Submission).

Here's how to Standard Payroll:

Go to the Payroll menu, then click the recent period in the Payroll History.
Tap Actions drop-down and choose Delete payroll.
Type Yes in the box and click Delete.

After deleting the payroll, the EPS filing will be deleted in the system if you didn't pay it yet. But if you already create a new payroll payment, then the FPS will override the EPS on record with HMRC. You may refer to this article: Delete a pay run.

For Advanced Payroll:

Click on the required pay run in the Pay Runs screen.
Tap on Pay Run Actions, then choose Unlock.

3. Enter the reason and choose OK.

4. Go to the unlocked payroll, then select the Delete Pay Run button.

5. Tap Delete.

You can go back to the current period and your figures will be updated and most importantly, your FPS to HMRC will be updated too. Check out this page: Unlock or delete a pay run.

Once done, re-run the payroll and the new year should then be available.

Feel free to visit these articles about handling your new tax year payroll and other related topics.

Fill me in if you have any other questions about QBO Payroll. I'll be around to help you out. Keep safe and healthy.

View solution in original post

MirriamM · ‎April 08, 2021

Hi there, @Martin Sharp.

We have received several reports regarding this, and our Product Engineers are now working to fix it as quickly as possible. While they do, I recommend reaching out to our Customer Care Team, so you'll be added to the list of affected users (INV-56865).

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

Thank you for your patience while we work for a fix. If you have additional assistance while managing your QuickBooks account, let me know. I'll be around to provide further assistance. Have a nice day.

MikeA23 · ‎April 08, 2021

Hello,

Same problem here, I need to run our Payroll today, it's frustrating, happened last year as well.

Regards

Mike Addison

Rea_M · ‎April 08, 2021

This isn't the kind of experience we want you to have when running your payroll in QuickBooks Online (QBO), @MikeA23. That's why I'm to guide you on the actions you need to take care of the issue.

Currently, we have an ongoing investigation about running payroll and advancing to the 2021/2022 tax year in QBO Payroll. I assure you that our product engineers are actively working to have a permanent fix as soon as possible. This way, you can get back to business and pay your employees.

In line with this, I'd recommend contacting our Payroll Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. You can provide the INV-56865 to our representative as your reference. Here's how:

Go to the Help menu.
Select the Payroll button below.
Choose QuickBooks Standard Payroll Hub or QuickBooks Advanced Payroll Hub as required.
If you want to contact support directly, type ‘Chat’ in the Type Something field and use Enter.
Select Live chat.
Enter your question, then select Let's talk.
Choose a way to connect.

There are two payroll versions for QBO UK. Based on the issue you've encountered, it seems that you're using the Standard Payroll platform. With this, I'm adding this article to provide you resource links on how to effectively manage your payroll and employees in the program: QuickBooks Online Standard Payroll hub.

Let me know how it goes in the comments below. If you have other payroll concerns or inquiries about managing your employees in QBO, I'm just around top help. Take care always.

LouLou65 · ‎April 16, 2021

Hello... is there any fix to this year please? I have the same problem.

MichelleBh · ‎April 17, 2021