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Wizard007
Level 2

Can’t log in

Can’t log in 

Solved
Best answer March 02, 2019

Accepted Solutions
Wizard007
Level 2

Can’t log in

8 REPLIES 8
Wizard007
Level 2

Can’t log in

Anonymous
Not applicable

Can’t log in

Hello, Wizard007. 

 

Let's check whether this has something to do with the browser. You can try to log in again to your QuickBooks Self-Employed  on a private window. Here's how: 

 

  •  For Chrome, press Ctrl+Shift+N.
  •  For Internet Explorer or Firefox, press Ctrl+Shift+P.
  •  For Safari, hold down Command+Shift+N.

If you're able to log in successfully, I'd recommend clearing your browser cache or switching to a different browser. 

 

Please let me know if you have other concerns about QuickBooks. 

SalmaanHassan
Level 1

Can’t log in

Can’t log in

EdwardR
QuickBooks Team

Can’t log in

Hi Salmaan,

 

Sorry to hear you are having trouble logging in can I please confirm what is happening when trying to log in?

 

 

JenMonnin79
Level 1

Can’t log in

I just signed up but it says there is a server issue?

GraceC
QuickBooks Team

Can’t log in

Hello there, @JenMonnin79.

 

This issue is already been reported. Rest assured our engineers are all hands to fix this.

 

In the meantime, you can access your company via a supported browser. Here's how:

  •  Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P

If it works, we’ll need to clear your browser’s cache to optimize the browser’s performance and your QBSE experience.

 

Otherwise, you can use a different browser.

 

Also, I'd suggest contacting our Customer Care Support team so you'll be added to the affected user's list.

 

Here's how to get in touch with them:

  1. Select Assistant from the top bar.
  2. Enter "Talk to human" until you see "I still need a human".
  3. Choose a way to connect with a live agent.

 Please let me know how it goes. I'll be here to help you further.

Wayne Tillman
Level 1

Can’t log in

Every time I try to login it tells me that I don’t have accountWith the use your name and they sent me an email saying that I have a paystub But cannot login to view

Ashleigh1
QuickBooks Team

Can’t log in

Hello Wayne Tillman, 

 

Can we ask you to either send us a PM on Facebook or a DM on twitter with the email address you are using and we can have a look into this issue you are having and work with you in getting it resolved and you into your account? 

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