Hello. I have a customer who wants to pay by AMEX (via the accept online payments option), but each time they do it incurs a PayPal fee. Is there any way around this?

courtglymph · ‎November 20, 2020

FritzF · ‎November 21, 2020

Thanks for getting back to us, @courtglymph.

As mentioned by my colleague above, QuickBooks Online (QBO) integrates with Paypal and GoCardless. These will help your customers pay their invoices online. This is also why they're getting Paypal fees when using American Express. The option to remove it is currently unavailable.

If you want to know more about the rates per transaction, I suggest visiting this link: https://quickbooks.intuit.com/uk/payments/paypal/.

If you don't want your customers to be charged, they can process a bank transfer as a workaround. Then, you can manually receive their payment in QBO.

Here's how:

Click the + New option at the upper left to Receive payment.
Enter the customer's name in the drop-down.
Place a checkmark on the specific invoice to be paid.
Hit Save and close to complete.

For more information about managing customer payments, consider checking out this article: Get paid by your customer.

Reach out to me in the comment section below if you have any additional questions. I'll be here to help. Have a good one!

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LieraMarie_A · ‎November 20, 2020

I've got just the information you need regarding accepting card payments, @courtglymph.

There are a couple of ways your customers can pay you through QuickBooks through our partner Paypal or GoCardless. They are integrated payment platforms that both accept online payments via credit card, debit card, or PayPal and access low card payment fees. Click on these links to learn more about integrating with Paypal and GoCardless.

You can also check our guide on getting paid by the customer. It also has informative instruction on how to customise your invoice and how to track the.

Should you have further questions about accepting online payments, please let me know in the comment section. I'm always around to help. Thanks for coming here to the Community. Have a great day!

courtglymph · ‎November 21, 2020

Hi Lisa, thanks for this but it doesn’t answer my question.

I have a client who would like to pay by AMEX or debit card and when they do it is automatically processed by PayPal - this is the problem I am trying to get around. With Quickbooks integrated with Paypal I am charged a transaction fee which is quite significant. So, is there any way around this? Can they pay by AMEX or Debit card without incurring the transaction fee?

FritzF · ‎November 21, 2020

Thanks for getting back to us, @courtglymph.

As mentioned by my colleague above, QuickBooks Online (QBO) integrates with Paypal and GoCardless. These will help your customers pay their invoices online. This is also why they're getting Paypal fees when using American Express. The option to remove it is currently unavailable.

If you want to know more about the rates per transaction, I suggest visiting this link: https://quickbooks.intuit.com/uk/payments/paypal/.

If you don't want your customers to be charged, they can process a bank transfer as a workaround. Then, you can manually receive their payment in QBO.

Here's how:

Click the + New option at the upper left to Receive payment.
Enter the customer's name in the drop-down.
Place a checkmark on the specific invoice to be paid.
Hit Save and close to complete.

For more information about managing customer payments, consider checking out this article: Get paid by your customer.

Reach out to me in the comment section below if you have any additional questions. I'll be here to help. Have a good one!

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Hello. I have a customer who wants to pay by AMEX (via the accept online payments option), but each time they do it incurs a PayPal fee. Is there any way around this?