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Level 1

Speak to an agent

 
5 REPLIES 5
Moderator

Speak to an agent

Thanks for posting in the Community, @bengarbuttpt.

 

May I know what specific help you need? I can answer some general questions or concerns you may have about QuickBooks Self-Employed (QBSE). Simply click the Reply button below, and I’ll do everything in my power to assist.

 

However, if you still wish to speak with our Support team, here's how to reach them:

 

  1. In QBSE, click Assistant located in the upper right-hand corner.
  2. Type Talk to a human twice to see the Message an agent or Get a callback option.

 

For tips and other resources, I recommend visiting our website for reference: Self-help articles.

 

Let me know in the comment section below if you have any other questions. I'm more than willing to help. Have a great day!

Level 1

Speak to an agent

I really need to speak to someone. I am trying to update my credit card and cant get into my account

 

QuickBooks Team

Speak to an agent

I can imagine the situation you’re in right now @HUNTACE123.

 

I’m here to help and share with you some steps to isolate this issue. I recommend opening your QuickBooks Self-Employed (QBSE) account on a private (incognito) window. This way, we can verify if this is a browser-related issue.

 

There are times that the browser is full of frequently access pages that helps load the page faster. When piled up, this causes issues that affect the performance of your account. Using a private window helps us verify if this is as this doesn’t save any cache file. To start, here are the keyboard shortcuts you can use in opening a private window:

 

  • For Google Chrome browser, press keys: Ctrl + Shift + N
  • For Mozilla Firefox browser, press keys: Ctrl + Shift + P
  • For Safari browse, press keys: Command + Shift + N 

 

From there, log in to your account and update your credit card to double-check. If you’re able to do so, I’d suggest clearing your regular browser's cache to fix this. If the issue persists, try using other supported browsers. That way, we can see and check if this is a browser-integrated issue.

 

Once you’re all set, you might want to check this article that can walk you through the steps in connecting your bank account to QBSE: Connect bank and credit card accounts to QuickBooks Self-Employed.

 

However, if you still wish to get in touch with our Support team, you can refer to the steps shared by college above in getting in touch with them.

 

If there’s anything else I can help you in updating your account, you can always tag me in your reply. I’ll be around to back you up. Have a good one and keep safe!

Level 1

Speak to an agent

I need to give new credit card info, but Quick books will not allow me to do so. They keep asking for my husbands info, but he does not know anything about this acct

QuickBooks Team

Speak to an agent

Thanks for reaching out to the Community, @4lakeview.

 

I'd like to make sure that you'll be able to change your credit card information in the system. Let me get you pointed in the right direction to better address this matter.

 

To change your billing details successfully, I'd suggest reaching out to our Customer Care Team. They have the tools to check on your account and help you update the information.

 

To contact them:

  1. Click on Assistant at the top.
  2. Key in Talk to Human.
  3. Choose I still need a Human when prompted with help options.
  4. Select on your preferred way to communicate with our representatives. 

On the other hand, to guide you in updating your credit card information in the future, you can always utilize this link: Learn how to make changes to your QuickBooks Self-Employed subscription.

 

Let me know how the conversation goes. I'll be around to assist you if you need anything else. Keep safe!