QBO Limits and Performance Issues

Hello HAM9, We've provided a link to an article regarding limits for data in QuickBooks Online here. Any queries on that just reply back to this thread:smiling_face_with_smiling_eyes:

@EmmaM I will study the link in detail but please clarify what is meant by 11 character limit in amounts - is it before decimals, including decimals? What figures are we limited to including decimals - Billions, Tens of Billions...?

Hello HAM9, The 11 character limit in amounts relates to numbers it doesn't take into account the decimals just the numbers themselves. :smiling_face_with_smiling_eyes:

@EmmaM So I tested and it appears it takes up to 1 cent short of 100 Billion. However if a transaction (even if it's 1 cent) lands an account balance (e.g. Bank account) to equal to and cross the 100 Billion mark, it will produce an error and QBO won't let you save the entry.

The article referred to is deleted, can I have a new version. I am planning to use QBO  to process 5,000 invoices per month and have them paid via Gocardless. 

I need to know if this is feasible 

@Springboard1 

Some of our clients run an e-commerce business to process over 100,000 monthly orders on QB Online.

https://quickbooks.grsm.io/UK

Hello Springboard1, thanks for posting on this thread, so yes Quickbooks will be able to cope with you invoicing 5000 per month and having them paid via gocardless. 

Well I have found quickbooks unuseable at times recently, and today they have told me i have too much data in it (300,000 transactions). Don't use if you have a lot of transactions/data

I am having significant problems with QBO, and they are random, meaning performance may be fine in the morning, but by the afternoon it can't load a clicked link.  Yesterday it stopped allowing us to import transactions through a CSV file.  We are having problems all over the place.

I spent 2.5 hours on the phone with support yesterday.  The support person witnessed all of the terrible things and wrote a lengthy report, elevating the issue to the corporate support team, which I'm not allowed to actually talk to (but with my background, I could be really helpful in that discussion).  

Case:1580694371

Investigation Code : INV-69895

ref:_00Di0Xs0j._5003j204wo4:ref

Yes, I cleared cache etc., restarted, tried other browsers, and did every troubleshooting option known by the QB support agent and his supervisors.  No fix.  

Some basic questions that could not be answered which need answering:

1.  Is our "file size" getting too large for QBO?  I ran into this issue with previous companies a long time ago and was told to never let your file size get over 1GB for QuickBooks or you'll start having lots of problems.  I figured that would be an issue of the past given advancing in technology in the last decade, but is it still an issue?

2.  Are others having performance issues where pages simply do not load or take forever loading?  How often is this happening?   What is the status of QBO servers?

3.  Are there technical people at QB that I can talk to that have more access to the tech details of our file / account that can provide real information? 

4.  If we upgraded to Advanced, does QB designate better server performance?

If I need to plan on switching from QBO because these issues will never be resolved, I need to know sooner rather than later. 

Thank you! 

I appreciate you reaching out to the Community space, @jeffg123. I also understand the how important this is to get resolve as soon as possible. I can route you to our Technical support team.

For security reasons, we are unable toto pull up any account information. I'd suggest you continue working with our support team. They can guide you through the process get all your question answered.

Here's how:
 

1. Sign in to your QuickBooks Online company.
2. Go to Help.
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.
  
  

For further information on the time schedule, see this article: QuickBooks Online Support

Once you successfully import your transactions, you're know ready to Categorize and match online bank transactions in QuickBooks Online.

Please keep me posted if you need anything else, especially on how to manage your bank transactions. I'll be glad to assist you. Have a good one!

GebelAlainaM - I'm really sorry if this sounds rude.... did you read what I wrote before you replied?  I don't think you need my account information to answer in generalities the questions about file size and performance.  Do you have anything else to add?

@GebelAlainaM we need concrete answers rather than bland responses. Read the post by @jeffg123 carefully.

Thank you for your reply Giovann_G!

This morning, things started working fine again.  Late last night our import worked (it was only like 10 lines, so no idea why that wouldn't work other than a short term glitch).  We are great on all performance requirements with internet, ram, cache, etc.  

Despite that, we are experiencing significant problems yet again this afternoon.  From the spinning green line of death that wouldn't go away, to other error messages such as this one:

Thanks for getting back to us here in the Community, @jeffg123. 

I know how important having this investigation fixed I can route you to the best support available so this will be taken care of accordingly.

Currently, our engineering team is already working on fixing this issue. Have you been added to the notification list for this investigation number? If not, I'd suggest contacting our Customer Care Team to add you to the list of affected users. I'll show you how.

1. Login to your QuickBooks Online company.
2. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
3. When asked by the bot, enter your concern.
4. Select I still need a human, then proceed with Contact us or Get help from a human.
5. Choose either Chat or Callback.

To ensure that you'll be assisted on time, check out our support hours page. 

For reference, after you've received the invoice payment, you'll want to match bank transactions with what you've already entered in QuickBooks. For more detailed steps and guides, I've added this article: Categorise and match online bank transactions in QuickBooks Online.

Thank you for your patience while we're working on a resolution. If there's anything else I can do for you, please let me know. Just remember, we're always got your back,