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HAM9
August 17, 2020
Solved

QBO Limits and Performance Issues

  • August 17, 2020
  • 1 reply
  • 6 views

What is the acceptable limit of transactions (I want some concrete numbers - Suppliers, Customers, Invoices, Bills, Expenses, etc etc) that QBO Plus UK, can handle without performance issues and without it slowing down?

 

I tested as follows -

  • In one set of books with little data (about a dozen customers, 2-3 Vendors, with about dozen invoices and about 30 other transactions) it behaved normally.

 

  • In another set with about 20-30 Customers with open balances and 5-6 adjusting Journal entries including Opening balances, the system was noticeably slow than the former.

 

And this is after ruling out Chrome and other issues. I am wondering what would happen to QBO database of the latter if real day to day transaction would start kicking in after opening balances / data migration? I read in some QBO post that acceptable performance is 10 seconds for every click to load a page. IF THIS IS THE CASE IT IS AN IMPENDING NIGHTMARE

 

Kindly reply with honest answers.

Best answer by Giovann_G

@GebelAlainaM we need concrete answers rather than bland responses. Read the post by @jeffg123 carefully.


Hello, HAM9.

 

Allow me to chime in and answer all of jeffg123's questions.

 

QuickBooks Online is a web-based software that can handle up to 2 billion transactions at a time. Our engineers continually monitor our system to make sure we are meeting the goal to load the page in 10 seconds. 

 

The performance issues mostly rely on your computer processing power, the amount of available memory (RAM), internet connection, cache, cookies, and third-party plugins. We highly recommend limiting your file size to at least 350 MB or 1000 row if you import CSV files. This eliminates certain issues when importing data in QuickBooks Online.

 

The status of our QuickBooks Online server is fine, and all systems are working. I understand that you wanted to talk to our software engineers to know the details of your file and account information. Currently, this isn't possible. I recommend contacting our QuickBooks Online Support to check the status of your case. 

 

To answer your question about your plan on switching to QuickBooks Online Advanced if it improves the server performance you're experiencing right now is no. The information I gave above is mostly responsible for the performance issues.

 

I also encourage you to submit your product suggestion. All requests will be reviewed by our product development team. Your idea will help improve our product and lots of users can benefit from it.

 

Here's how:

 

  1. Click the Gear or Cogwheel icon.
  2. Select Feedback.
  3. Enter your product suggestion.
  4. Hit Next to submit.

 

I'm also adding this article for more information about importing data in QuickBooks Online: Common questions about importing data to QuickBooks Online.

 

The Community and I will be here to help if you have further questions or concerns. Take care and have a good one.

1 reply

E
EmmaM
Level 10
August 17, 2020

Hello HAM9, We've provided a link to an article regarding limits for data in QuickBooks Online here. Any queries on that just reply back to this thread😊

S
Springboard1
September 22, 2021

The article referred to is deleted, can I have a new version. I am planning to use QBO  to process 5,000 invoices per month and have them paid via Gocardless. 

 

I need to know if this is feasible 

J
jeffg123
May 3, 2022

Well I have found quickbooks unuseable at times recently, and today they have told me i have too much data in it (300,000 transactions). Don't use if you have a lot of transactions/data


I am having significant problems with QBO, and they are random, meaning performance may be fine in the morning, but by the afternoon it can't load a clicked link.  Yesterday it stopped allowing us to import transactions through a CSV file.  We are having problems all over the place.

 

I spent 2.5 hours on the phone with support yesterday.  The support person witnessed all of the terrible things and wrote a lengthy report, elevating the issue to the corporate support team, which I'm not allowed to actually talk to (but with my background, I could be really helpful in that discussion).  

 

Case:1580694371

Investigation Code : INV-69895

ref:_00Di0Xs0j._5003j204wo4:ref

 

Yes, I cleared cache etc., restarted, tried other browsers, and did every troubleshooting option known by the QB support agent and his supervisors.  No fix.  

 

Some basic questions that could not be answered which need answering:

 

1.  Is our "file size" getting too large for QBO?  I ran into this issue with previous companies a long time ago and was told to never let your file size get over 1GB for QuickBooks or you'll start having lots of problems.  I figured that would be an issue of the past given advancing in technology in the last decade, but is it still an issue?

 

2.  Are others having performance issues where pages simply do not load or take forever loading?  How often is this happening?   What is the status of QBO servers?

 

3.  Are there technical people at QB that I can talk to that have more access to the tech details of our file / account that can provide real information? 

 

4.  If we upgraded to Advanced, does QB designate better server performance?

 

If I need to plan on switching from QBO because these issues will never be resolved, I need to know sooner rather than later. 

 

Thank you! 

 

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