Question 1

Do I need to download any software?

Accepted Answer

QuickBooks is cloud-based and accessible on all your devices. All you need is a subscription and an internet connection.

Question 2

How do I pay for my plan?

Accepted Answer

We accept all major credit and debit cards - Visa, MasterCard and AMEX.

Question 3

Is there a minimum subscription period?

Accepted Answer

There are no lock-in contracts. For monthly subscriptions, you pay monthly and can cancel anytime. For annual subscriptions, you pay annually. If you choose to cancel your subscription, you will have access to your QuickBooks data until your next monthly or annual billing period date.

Question 4

Can I change my plan?

Accepted Answer

You can move up and down between QuickBooks Online plans (Simple Start, Essentials, Plus and Advanced) any time.

Question 5

Can I bring my old books with me?

Accepted Answer

We partner with a third party to help you bring your old books with you. If you subscribe to a Advanced, Plus or Essentials plan we'll cover the fee for a basic migration, so you can pick up where you left off! More advanced migration options are available too. Find out more.

Question 6

Are there discounts for multiple plans?

Accepted Answer

Yes. You can have as many plans as you need, and there are discounts available. Call us on 1800 917 771 to discuss your options.

Question 7

Do you have special offers for advisors?

Accepted Answer

We certainly do. Call us on 1800 618 521 to talk about your options.

Question 8

Do QuickBooks Plans come with Payroll?

Accepted Answer

QuickBooks Payroll powered by Employment Hero can be added to all QuickBooks Online plans as part of the sign up process at any time. Choose from Standard or Advanced options, depending on your payroll and compliance needs. Additional fees apply for QuickBooks Payroll.

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Frequently asked questions

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