Yes, absolutely. You access QuickBooks Online on the internet, so it works with pretty much any internet-connected Mac or PC. You can also access key features using many mobile phones. See below for full system requirements.
QuickBooks Online support: frequently asked questions
Featured question
About QuickBooks Online
QuickBooks Online is a cloud based financial management software. Its designed to slash the time you spend managing your business finances, by helping you with tasks such as:
- Creating estimates and invoices
- Tracking sales and cash flow
- Managing your customers and suppliers
- Monitoring your GST and making completing BAS much easier
- Understanding your company's performance
- Planning ahead and budgeting
Being a true cloud solution, there's no need to install any software. You access QuickBooks Online straight from your internet browser on any computer or web enabled device whenever, wherever.
Recommended system requirements
- Windows PC: 1 GHz computer with 256 MB of RAM running Windows XP or later
- Apple Mac: Intel-based Mac running OS X 10.5 or later
- Latest version of Internet Explorer, Firefox, Google Chrome or Safari for Mac
- High-speed internet connection (DSL, cable, T1)
Note: QuickBooks is not supported on Linux, including Ubuntu and Fedora
Internet Connection
QuickBooks Online works best with a fast broadband Internet connection.
There are three plans to choose from to suite your business' needs at an affordable monthly subscription. We recommend you choose the plan with the feature set that meets your business needs today, you can upgrade to a higher plan as your business grows.
Start comparing plans and view the latest pricing and promotions.
You can always upgrade to a higher plan. Once you upgrade your company data will be upgraded to enable the feature set available on the higher plan. Once your file is upgraded to a higher feature set plan, you will not be able downgrade to lower plan. For this, we recommend that you choose a lower plan if you're unsure, you can always upgrade later.
Absolutely! QuickBooks Online is a full Cloud solution that can be used on any compatible browser on any computer (PC or Mac), and mobile device. Please refer to recommended system requirements to find out more
QuickBooks Online can be accessed from any web enabled mobile device with a web browser. The experience is optimised on any iOS device (iPad, iPhone or iPod Touch) and Android tablet or Smartphone with the QuickBooks Online App.
Learn more about QuickBooks Online on mobile devices
You will need an internet connection to access QuickBooks Online.
Yes. One of the many benefits of cloud based software is that you're always on the latest version and fully compliant software. New features and functionality are delivered incrementally every month so there, so there no learning curve when with new versions.
Getting Started
There's a 30 day free trial period. Just enter your name, email address and choose a password and you're good to go - we don't ask for your any payment details for trial.
Once your trial period finishes, you will be directed to a payment page where you can subscribe. You can choose to subscribe at any stage during the trial with a few clicks of your mouse.
Getting started is easy. With some very basic information about your business QuickBooks Online will gather information from over 500,000 businesses around the globe and Australia will automatically configure your QuickBooks Online file. You can always customise and update your setting as you go.
We accept all major credit and debit cards - Visa, MasterCard and AMEX.
We accept all major credit and debit cards - Visa, MasterCard and AMEX.
There is no lock in contracts. You pay a month at a time, and you can cancel whenever you like. If you cancel part way through a month, we'll automatically refund a pro-rata refund to cover the rest of the month you've already paid for.
We do not provide on-site support directly. We have a friendly and knowledgeable Australian based support team that are here to help you along the way. They can even recommend a QuickBooks Online ProAdvisor if you need a bookkeeper or accountant to help get going.
It's really easy to cancel within your software with a few clicks of your mouse.
When you sign up for the first time we'll create a QuickBooks Online user account, using the same login you can create as many company files as you need using the same email address. To create multiple files you need to choose from one of QuickBooks Online pricing plans and then select 'already have an Intuit user ID' to sign-in.
Depending on what QuickBooks Online plan you're using, you can have up to five users accessing the same company file simultaneously. As well as having multiple users (co-workers and employees), you can also invite up to two accountants and/or bookkeepers to access your company file.
Click here to see how many users each plan allows
Data files can be converted from the Australian versions of Reckon Accounts 2015 or earlier (including Reckon Hosted), Reckon QuickBooks 2009 or later, MYOB AccountRight Enterprise, Premier V19 and earlier (.myo file type) and Xero to QuickBooks Online Essentials & QuickBooks Online Plus. Free data import is provided by Odyssey Resources, for a limited time.
QuickBooks Online has a range of included support options:
- In-software help
- Extensive Knowledgebase
- Community forum where you can connect with other QuickBooks Online users
- Email and one of our support specialists will get back you within one business
- LiveChat with our team of support specialist
No, QuickBooks Online does not offer any discounts right now.
Data and Security
Intuit takes security very seriously – click here for more detailed information on how Intuit ensures your data is secured and available to you.
If you decide to cancel during the free 30 day trial, we'll delete all traces of your data from our servers immediately. When it's gone, it's gone - so before you cancel, make sure you've saved all the reports you want to keep.
QuickBooks online allows you to export the following lists to MS Excel with one click of your mouse:
- Chart of accounts
- Customers and suppliers
- Products and services
- Employees
You can also export any QuickBooks Online report to MS Excel.
Account Settings
- Go to http://go.qbo.intuit.com
- Click 'Can't access your account?'
- Select I forgot my user ID and enter the email addresses you used when you signed up for QuickBooks Online.
- We will send you an email informing you of your user ID.
Product Features
Here are a few commonly used reports: Profit & Loss, Balance Sheet, General Ledger, Trial Balance, Statement of Cash Flows, and Transaction List.
Intuit supports most of the major banks in Australia. Here are a few popular ones:
- ANZ
- Westpac
- Commonwealth Bank (CBA)
- National Australia Bank (NAB)
- Bank of Queensland
- St. George Bank
- Bank of Melbourne
- Bendigo Bank
- BankWest
- Suncorp
Yes, we have a range of Add-ons for you to choose from within our product. Register for our trial to enjoy 30 days free evaluation to experience the add-on.
Yes, you can track, record and report on your payroll in QuickBooks Online in three simple steps. This is just the start - we're working hard to make your payroll tracking even quicker and easier.
If you are switching from another accounting solution, you can also continue using it to track your payroll expenses with it.
We hope to have this service in the future; currently it is not available with the Australian QuickBooks Online.
No, you can upload up to one company logo per company file.
Others
Yes, we offer live webinars, on-demand training courses and have in-person training on QuickBooks Online and QuickBooks Online Accountant. To sign up or learn more, visit our training page. If you want to master QuickBooks Online, our ProAdvisor Program offers training and certification.
- QuickBooks reserves the right to change pricing, features, support and service at any time. Prices are in AUD and include GST. See our Terms of Service for further information.
- Pricing: All prices are in AUD and include GST.
- ProAdvisor Program: Please find the terms of our ProAdvisor program here.
- 50% off for 3 months: For new subscribers, enjoy a 50% off price subscription on QuickBooks Online Simple Start, QuickBooks Online Essentials or QuickBooks Online Plus for the first 3 months of your subscription (Offer). The discount will applied from the date of your enrolment and will continue for 3 months. From month 4, you will be charged the then current monthly retail price for your subscription. See current prices here. QuickBooks Payroll and QuickBooks Time prices are not eligible for any discount and will be invoiced separately according to your usage on a monthly basis during your subscription. Intuit reserves the right to request information to verify the eligibility of a purchaser of the Offer. Acceptance of such verification information is at the reasonable discretion of Intuit, which may revoke the Offer and impose a monthly cost for the subscription at the then current retail prices, at any time if it considers the purchaser is ineligible for the Offer.
- 50% off for 12 months: For new subscribers, enjoy a 50% discount off the current monthly retail price for QuickBooks Self-Employed, QuickBooks Online Simple Start, QuickBooks Online Essentials or QuickBooks Online Plus for the first 12 months of your subscription (Offer). The discount will applied from the date of your enrolment and will continue for 12 months. From month 13, you will be charged the then current monthly retail price for your subscription. See current prices here. QuickBooks Payroll and QuickBooks Time prices are not eligible for any discount and will be invoiced separately according to your usage on a monthly basis during your subscription. Intuit reserves the right to request information to verify the eligibility of a purchaser of the Offer. Acceptance of such verification information is at the reasonable discretion of Intuit, which may revoke the Offer and impose a monthly cost for the subscription at the then current retail prices, at any time if it considers the purchaser is ineligible for the Offer.
- 50% off for 3 months (existing subscribers): For existing QuickBooks subscribers who upgrade to QuickBooks Online Essentials, Plus or Advanced, enjoy a 50% discount off the current monthly retail price for 3 months of your subscription (Offer). The discount will be applied from the date you upgrade in-product and will continue for 3 months. From month 4, you will be charged the then current monthly retail price for your subscription. See current prices here. QuickBooks Payroll and QuickBooks Time services and prices are not eligible for any discount and will be invoiced separately according to your usage on a monthly basis during your subscription. Intuit reserves the right to request information to verify the eligibility of a purchaser of the Offer. Acceptance of such verification information is at the reasonable discretion of Intuit, which may revoke the Offer and impose a monthly cost for the subscription at the then current retail prices, at any time if it considers the purchaser is ineligible for the Offer.
- Free Trial: First thirty (30) days of subscription to QuickBooks Online, QuickBooks Self-Employed and QuickBooks Payroll (including QuickBooks Advanced Payroll), starting from the date of enrolment, is free. During the free trial, you may pay any number of employees using QuickBooks Payroll free of charge. To continue using QuickBooks after your 30-day trial, you'll be asked to present a valid credit card for authorisation and you'll be charged monthly at the then-current fee for the service(s) you've selected.
- QuickBooks Payroll powered by Employment Hero: Payroll services are offered by a third party, Employment Hero. QuickBooks Payroll is only accessible via QuickBooks Online subscriptions. You will be charged $6.00 (incl. GST) per month for each ‘active employee’ paid using QuickBooks Payroll. An ‘active employee’ is one who has been paid at least once in the billing month. For Advanced Payroll, there is an additional monthly subscription fee of $10 (incl GST). Pricing, terms and conditions, including service options, are subject to change.
* Employment Hero was voted the leading payroll solution for SMBs <50 employees (Australian Payroll Association 2021 Payroll Benchmarking Study)
- Customer support: Call or chat to an expert for QuickBooks Online Accountant, QuickBooks Simple Start, Essential, Plus, and Advanced or use in-product QB Assistant and chat for QuickBooks Self-Employed. You'll also find useful resources in the QuickBooks Community.
- Compatible Devices: QuickBooks Online, QuickBooks Self-Employed and QuickBooks Payroll require a computer with Internet Explorer 10, Firefox, Chrome, or Safari 6 and an Internet connection (a high-speed connection is recommended). The QuickBooks Online mobile app works with iPhone, iPad, and Android phones and tablets. QuickBooks Online and QuickBooks Payroll are accessible on mobile browsers on iOS, Android, and Blackberry mobile devices. Devices sold separately; data plan required. QuickBooks Payroll cannot be used on the mobile apps. Not all features are available on the mobile apps and mobile browser. QuickBooks Online mobile access is included with your QuickBooks Online subscription at no additional cost. Data access is subject to cellular/internet provider network availability and occasional downtime due to system and server maintenance and events beyond your control. Product registration required.
- Get paid faster: Get paid 2.5x faster invoicing with PayPal
* PayPal and QuickBooks customers get paid on average in less than 5 days, which is over 7 days faster than the average for invoices that get paid with other payment methods. Data is for paid invoices that were created in QuickBooks in Australia between 23.05.22 and 23.11.22
- Tax deductions: Tax deductions not guaranteed due to being subject to user data entry errors. Mileage calculation provided by the Australia Taxation Office - 85 cents per kilometre for the 2023-2024 income year. To a maximum of 5,000 business kilometres per car (Deductions are only applicable to cars)
- Customer Service Awards: Excellence in Customer Service Award at the CX Australia Awards 2022
- Multiple file discount: Multiple file discount applies to QuickBooks Australia customers only and valid when signing up for more than one QuickBooks Online subscription in one order. Further terms and conditions available here. Not applicable to QuickBooks Self Employed.
- Reviews: GetApp, Capterra, Google Play Store, Apple App Store reviews as at date 08/01/24.
- Cost per day claim (annual): Based on a QuickBooks Simple Start plan at its regular retail price of $313 per year and a 365 day year.
- Annual Billing: You may pay for your QuickBooks Online subscription on an annual, upfront basis to enjoy a discount on the current fees. If you use QuickBooks Payroll powered by Employment Hero, your payroll costs will still be charged monthly to your nominated payment method in accordance with your usage as set out here. If you cancel your QuickBooks Online subscription within the pre-paid 12 month period, you will not be eligible for a refund, but will retain full access to your QuickBooks Online subscription for the remainder of the 12-month period. Unless cancelled by you prior, your annual subscription will auto-renew on the 12 month anniversary of your sign-up date using the billing details you have given us. Discounts, prices, terms and conditions are subject to change.
- Over 7 million customers: Based on number of global QB customers (ecosystem) (7.1m) worldwide as of October 2022.
- Free Onboarding: Applicable to Buy Now subscriptions on QuickBooks Simple Start, Essentials and Plus plans. Not available for QuickBooks Self-Employed.
- Save Hours: Save up to an average of 29 hours per month with QuickBooks.
- * Based on a survey conducted by Intuit Australia Pty Ltd in September 2022. Time saving is in comparison to previous accounting method, based on 184 responses from customers that saw time savings.
- Get access to QuickBooks Tax: ***Access QuickBooks Tax, powered by LodgeiT, by becoming a member of the QuickBooks ProAdvisor Program (it’s free to join). Find out more about the ProAdvisor Program here, including the terms of the QuickBooks Tax offer in the Program here.
- QuickBooks Time Disclaimers & Offers for Australia: For Important pricing offers and disclaimers with further information, please see here.
- *Full terms and conditions for access to QuickBooks Tax, powered by LodgeiT as part of the the Proadvisor Program can be found here. QuickBooks reserves the right to change pricing, features, support and service at any time.
- **Intuit conducted a study involving 56 interviews with accountants and bookkeepers who used Books Review for BAS preparation between March to December 2021 and found that when using Books Review, participants reduced the time spent preparing their clients BAS Reports by around 40%.
- Our Terms of Service apply to all QuickBooks Online subscriptions. Please review them carefully.
Intuit helps put more money in consumers’ and small businesses’ pockets, saving them time by eliminating work, and ensuring they have confidence in every financial decision they make.
Accountants & Bookkeepers
Free accounting tools and templates to help speed up and simplify workflows.
© 2024 Copyright © Intuit Australia Pty Ltd.
All rights reserved. Terms and conditions, features, support, pricing, and service options subject to change without notice.
By accessing and using this page you agree to the Terms and Conditions