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Get your Payroll questions answered by a QuickBooks Product Manager here - intuit.me/31Nl3My
userrollergaragesolu
Level 1

No text message coming through to login online

 
9 REPLIES 9
GlinetteC
Moderator

No text message coming through to login online

I can help you get logged in to your account, userrollergaragesolu.

 

Let's make sure that the number associated with your account is correct. If you're still unable to get a text message after verifying that the number is appropriate, A possible browser issue might have caused this. Let's try logging in to your account using an incognito window. Please use these keyboard shortcuts:

  • Ctrl Shift N  for Google Chrome
  • Ctrl Shift P for Firefox
  • Control Option +if you're using Safari

If it works, let's go back to your main browser and clear its cache. This removes browsing history and starts your browser fresh. Also, use other supported browsers as an alternative.

 

For additional reference about getting help in accessing your account, please read through these articles:

 

I'm always here if you need additional help regarding login issues. I'll be right here o keep helping.

BRS Sandie
Level 3

No text message coming through to login online

tried all that - doesn't work.

This is third time this has happened and previous times it was an issue between QB and the phone network.

Can you let me know the status and expected resolution time.

Ashleigh1
QuickBooks Team

No text message coming through to login online

Hello BRS Sandie, 

 

Thanks for commenting on this thread, 

 

Currently, we don't have a time frame of when this will be resolved, our engineers are working on getting this resolved as soon as possible and are working on it right now. Soon as we get any updates we will let our customers know. 

BRS Sandie
Level 3

No text message coming through to login online

For me this is now resolved. (O2 network)

You need a better system to resolve these issues. Other companies have a backup system that uses approved email addresses.

EmmaM
QuickBooks Team

No text message coming through to login online

This issue should now be resolved for all users please reply to this thread if any users are not receiving the text.

Paul185
Level 1

No text message coming through to login online

My security texts are not coming through. I'm on the Virgin network UK. It's a problem as text verification is the only option when inviting a new accountant. Help please! Thanks.

MirriamM
Moderator

No text message coming through to login online

Thanks for joining the thread, @Paul185.

 

If you're having a hard time getting a code to send on your phone number, you can select the email address where you want to receive the code. To do this is to have the Two-step verification code to be turned off in your account. 

 

Here's how:

  1. Sign in to your account. 
  2. Select Sign in & Security
  3. Choose Two-step verification and Turn Off
  4. You will then be asked to enter your password to proceed.

Once done, try to invite your accountant again and check if you now have the option to select email. 

 

Please know that I'm just a comment away if you need further assistance. Have a great day ahead.

Paul185
Level 1

No text message coming through to login online

Thank you for your reply Mirriam. 2 step verification is already turned off.

Paul185
Level 1

No text message coming through to login online

No worries. I solved the problem by turning on 'phone verification'.

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