I am trying to cancel my subscription I have gone on to billing and subscription page and nothing is coming up. On my phone it does say I’m unsubscribed but money is.

tbaker9 · ‎April 01, 2020

RaymondJayO · ‎April 01, 2020

I want to ensure you're paying the services you need, @tbaker9. Rest assured that I have the steps to confirm the cancellation status of your subscription.

There are times that the browser is full of frequently accessed page resources. This may cause unusual behavior in QuickBooks Online (QBO). That's why the cancellation only reflects on your phone. Please take note you'll receive an email that confirms we cancelled your subscription.

To help fix this, I'd first suggest signing into your QuickBooks Online (QBO) account via a private browser. Here are the keyboard shortcuts depending on the browser you're using:

Safari: Command + Shift + N
Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
Google Chrome: CTRL + Shift + N

Next, go back to the Billing & Subscription tab from the Accounts and Settings menu. From there, please check if your QBO account is already unsubscribed. If yes, switch back to your main browser and clear its cache. This helps the browser to function efficiently. If not, you can use another supported browser. We have included a guide to cancelling your account here.

If the issue persists, I recommend contacting our Customer Care Team. They have the necessary tools to verify the cancellation status of your QBO company.

You will have access to your data in read only mode for 12 months if you use the Quickbooks Online package. Also, you can reactivate your account anytime you want to use the software in the future. You'll be prompted to resubscribe it as soon as you log into your company. If not, you'll have to go back to the Billing and Subscription tab to complete this task. For more details, check out this article: Reactivating QBO Account.

You can count me in if there's anything else you need. Take care always, @tbaker9.

View solution in original post

RaymondJayO · ‎April 01, 2020

I want to ensure you're paying the services you need, @tbaker9. Rest assured that I have the steps to confirm the cancellation status of your subscription.

There are times that the browser is full of frequently accessed page resources. This may cause unusual behavior in QuickBooks Online (QBO). That's why the cancellation only reflects on your phone. Please take note you'll receive an email that confirms we cancelled your subscription.

To help fix this, I'd first suggest signing into your QuickBooks Online (QBO) account via a private browser. Here are the keyboard shortcuts depending on the browser you're using:

Safari: Command + Shift + N
Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
Google Chrome: CTRL + Shift + N

Next, go back to the Billing & Subscription tab from the Accounts and Settings menu. From there, please check if your QBO account is already unsubscribed. If yes, switch back to your main browser and clear its cache. This helps the browser to function efficiently. If not, you can use another supported browser. We have included a guide to cancelling your account here.

If the issue persists, I recommend contacting our Customer Care Team. They have the necessary tools to verify the cancellation status of your QBO company.

You will have access to your data in read only mode for 12 months if you use the Quickbooks Online package. Also, you can reactivate your account anytime you want to use the software in the future. You'll be prompted to resubscribe it as soon as you log into your company. If not, you'll have to go back to the Billing and Subscription tab to complete this task. For more details, check out this article: Reactivating QBO Account.

You can count me in if there's anything else you need. Take care always, @tbaker9.

Angie79 · ‎August 03, 2020

I am trying to unsubscribe my account, due to wanting it cleared to start up again with my new business. It does not give me the option of cancelling at all. Also have not been able to link up with bank for months now for some reason, so my accounts are all a mess.

JonpriL · ‎August 03, 2020

Hello @Angie79,

Have you tried the suggestions above? If so and you're still unable to cancel your subscription, I'd recommend contacting our Customer Care Support. With their tools, a specialist can pull up your account and share the steps needed to cancel it successfully.

Before we proceed, can you tell me the name or any error related to your inability to link your bank account? Nevertheless, here's how you can contact our dedicated support:

Go to Help.
Select Contact Us.
Enter Cancel Subscription in the What can we help you with? filed.
Click Let's talk.
Select Get a callback, Chat, or Call us.

Lastly, here's an article you can read for ideas about how we store your company data after canceling it: What happens to my QuickBooks Online data after I cancel?

If there's anything else that I can help you with, please let me know in the comments. I'll be here to lend a hand.

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I am trying to cancel my subscription I have gone on to billing and subscription page and nothing is coming up. On my phone it does say I’m unsubscribed but money is.