Connect Metro Bank Personal Account

Hi Louise, thanks for joining the Community

We still support connections to both Metro Business and Personal accounts. Do any connections show when pasting the login URL of your bank into the search bar when adding the account? 

We can recover any transactions that have been removed from the disconnected account to the default cash account in QuickBooks Self-Employed, or to the new feed once this is connected. Transactions will show as previously categorised, meaning you won't have to re-do any work. 

I am having the same problem. My Metrobank feed was working yesterday, but not today.

I have tried to reconnect as per the email we received recently, but the Personal banking option no longer exists.

Contacted support who were clueless about this and got me to try connecting to a bank in the USA called Metrobank.

I really need this fixing ASAP please as I can no longer connect to my bank account, which is affecting my business.

Please reinstate the option to connect to Metrobank (UK) personal accounts, or if that is not possible then a workaround would be greatly appreciated. Thanks.

 Hello Decojoe, thanks for posting on the Community page, so as you can see from the list we still support Metro Bank. When you try to do the reconnection for your metro bank are you receiving any error codes at all? 

When I try to reconnect my Metrobank personal account, I only see the Metrobank Business banking option available. If I choose that and put in my login details it just fails and shows an error message. I’ve double checked my login details and they are correct. I can login to the Metrobank website with my details.

I understand the relevance of having your banking account connected to QuickBooks Self-Employed, Decojoe.

We can consider manually entering your bank's URL website, then login with your correct sign-in details. If your Metro Bank Personal Account isn't visible on the list, it is best to reach out to your banking institution. They may have updated or are performing system maintenance on their end.

Additionally, you may want to download your transactions from your bank's website and import them manually using a CSV file as a workaround. Doing so will help you upload recent bank transactions into your online account.

However, if the issue persists, we recommend contacting our Customer Care Team again. They have the necessary tools to further review your account and may provide additional insights to help connect your banking account.

1. From the Assistant tab, type Talk to a human.
2. If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
3. Then select your preferred support method: Message an agent or Get a callback.

Moreover, once your financial institution is connected, you can track these entries and create rules to categorise them to ensure accounts are correctly reviewed.

We're looking forward to any additional queries you may have when managing banking connectivity in your account. Just let us know in the comments below. Keep safe!

Thanks for reassurance regarding the recovery of transactions when this is sorted. 

No connections show when inputting the personal banking log in URL. As mentioned in my initial post above - even the drop down selection for Metro Bank on your website is now only specifying for "Business and Corporate Accounts". When I try to use this link (it is the ONLY link that is available on QuickBooks, it does not allow log-in and shows an error code, despite my details being correct. 

Hi Decojoe, 

I'm glad it's not just me. I'm honestly going round in circles with customer care about this and not getting anywhere. There's clearly something outside our control in their system that's causing this. I'm honestly so frustrated. No solution or workaround has yet been given, I keep being told to do essentially the same log in process, expecting different results. They've asked me to use the 'Open Banking Link' which is the same corporate and business link that we've already tried and can't use. 

I'm essentially paying for a product that now doesn't have the functionality they have promised, and is affecting ,my business as it is yours. 

 Hello Louise R, in the search bar, when your type in metro is it not bring up the option for metro bank personal banking (UK)? could you send us a screenshot of what you are getting please. 
 

The Metrobank Personal banking option is still not available!

Come on Quickbooks, please sort this out soon…!

Very frustrated.

DJ

Hi Ashleigh1. 

I have uploaded a screenshot - as you can see, no personal banking option. The metro bank option (first on list), is correct bank, but only for Commercial and Business banking. Personal log ins do not work on this, 

Thanks 

  Hello Decojoe and Louise R, so I have double-checked with the team and the option for personal should come up for you as there is still a link connected for this. Instead of typing metro bank can you try to search using your actual bank URL.

Hi Ashleigh1, 

I can confirm typing/pasting in the URL only comes up with the ONE bank option as shown in my attachment above. No option for personal bank account holders. Attachment for this example provided, AGAIN. It's frustrating that you cannot search this option functionality yourself, instead customers are having to use their working hours away from their work, to show you this? Surely you have a customer-end interface simulator to do exactly this? 

Anyway, please can this be sorted ASAP. It is really affecting my efficiency as a business to run, especially at the end of a month, towards end of year! 

Thanks in advance.

I completely agree with LouiseR. This is affecting my business having to spend time chasing this error.

Surely we cannot be the only ones this is affecting?

This is a serious problem in my opinion and one which should be sorted out in the next 24 hours.

I am seriously considering moving my business elsewhere, as this is not the first time I’ve had issues with Quickbooks as the right hand doesn’t seem to know what the left hand is doing!

Hi Louise R and Decojoe,

I can see that you've been running around in circles saying there's no banking option for Metro Bank Personal. The existing one uses the link for business accounts, and that you've tried to use it but has been unsuccessful. I would agree about everything you feel I were in your situation.

Given the scenario, I recommend contacting our QBSE Support again, so this will be investigated further. I know this will be another call. However, we need a reporting customer to be able to create a ticket on certain issues. Please contact them again, so they'll be able to take a look at this further.

In the meantime, the alternative is to import transactions, so you can work on them while the issue will be investigated. You can then manage your uploaded transactions.

Please don't hesitate to reach back out if you have more questions about connecting your account. I'm just around to help.

Thanks JessT for your response 

To update you and Decojoe, I have done this and finally it has been escalated to engineers for investigation. I received an email saying that the update date will be 8th November, unless fixed before then. 

While I'm glad to see that this has finally been taken forward after a lot of work on the customer end (as I'm sure Decojoe has had to do too), it's frustrating to wait so long for an update, and not even a guarantee it will be fixed by then. 

I do think that QuickBooks needs to look into the accessibility of this process - I imagine a lot of consumers of QuickBooks use it to do the things they don't know how to, and when you initially get repeatedly told it's your problem to fix, going round in circles, and have to record and provide the evidence yourself to be taken seriously, many people give up or genuinely think it's their error. You really need to think of your company's positioning on that. 

Hopefully this will be resolved soon, customers can only remain patient for so long before looking to other accounting softwares. 

Hello Louise R, thanks for updating this thread. We appreciate you contacting our support team to report this. 

We have troubleshooting steps in place with the aim to resolve the problem before escalating to our technicians. We can see how these may seem repetitive and apologise for the frustration caused. 

If you urgently need to update your account while our team are working on the investigation, you can manually import transactions downloaded from your bank. Thank you for your patience in the meantime! 

Also having this problem and none of your solutions are of value. Please advise why we are no longer able to connect our Metro personal account and how it can be resolved?? 

Hi, drstewart1. 

I understand the frustration you're experiencing with the Metro Bank Personal account connectivity issue. Rest assured, I'm here to assist you and work towards resolving these challenges.

If you received an error code (103) while attempting to connect your bank account, please note that we are actively investigating this issue. That said, consider contacting our customer care support to add your company to the affected users list.

However, if you did not experience the mentioned error, I recommend contacting your bank directly to verify if everything is functioning correctly on their end.

As the team continues to investigate the reported issue, I would like to offer the following temporary alternatives or workarounds that you can consider: Uploading your transactions via a CSV file.

Your patience and understanding are much appreciated.

Has anyone else got an update on this? 

I've been told the investigation is in the engineers queue and next update will be 15/11/2023

The 'workaround' is still uploading transactions manually which is utterly ridiculous and a waste of my time as a business. I previously did all my accounting myself and it was genuinely quicker than this 'workaround' that I am having to pay for! 

I can't even measure the amount of frustration this is now causing, I can't believe we're still waiting for any meaningful update other than the recognition it is a problem with QuickBooks. 

Totally agree. Really expecting some form of compensation due to the significant time and hassle this has caused. 

Totally agree with everyone’s comments on this thread.

This is a disgrace from a company like QB. I’ve used their software for over 20 years now and this is the worst problem I’ve ever had.

It’s a joke for us to be having to enter our bank transactions manually. It’s taking up a significant amount of my time when I’m supposed to be running my business.

This banking option was in place before 25 October and it’s just been switched off with no thought to end users. Someone has made a bad mistake here and needs a serious talking to!

Come on QB, get it sorted!!!

This was reported 2 weeks ago and its still not fixed? What is going on QB?? Can confirm there is no personal metro banking option. Why would I continue paying you for manual imports? 

Hi there, miked109.

Our engineers are still investigating the issue of connecting your Metro Bank account to QuickBooks Self-Employed (QBSE). And I understand that this is causing some inconvenience and I apologize for the delay. 

However, in the meantime, you can manually import transactions into QBSE as a temporary alternative. Please note that once the connections are resolved, you may encounter duplicate entries, which you will need to exclude. For guidance on uploading and excluding bank transactions, check out these articles:

• Manually import transactions into QuickBooks Self-Employed
• Exclude or delete transactions in QuickBooks Self-Employed

If you haven't contacted our Customer Care Team yet, I suggest reaching out to them. They can add you to our notification list and keep you updated on the progress of the investigation. 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

For future reference, here's an article you can check for guidance in categorising your transactions correctly: Categorise transactions in QuickBooks Self-Employed.

Thank you for your patience and understanding while we work on resolving this issue, miked109. If you have any further concerns about banking, please don't hesitate to reach out. Have a great day.

Unfortunately we are in the same position AGAIN. We had numerous phone calls between Quickbooks & Metro bank earlier in the year- each blaming the other. And now the same has happened. What a waste of our fees and serious waste of our time. Very disappointed to think we have to go through this again.