Connection error 108 Nationwide

Hi,

Is this an issue on my account or a wider issue involving Nationwide that will get resolved without me needing to take any further action?

Thanks, Louis.

I’m also experiencing this issue. Have reached out to your help team to ask to be updated when resolved but they’re being no help and seem unaware of it. 

Hello there, michaelamherst.

I appreciate you bringing this to us. The connection Error 108 is still under investigation. 

Since you've already reached out to our QuickBooks Care Team, you'll be part of the list of affected users. This way, we'll be able to keep you in the loop once there is a progress of the investigation.

Another way to be updated of the status of the investigation is to visit this website. You can use the investigation number INV-36586 as your reference: http://status.quickbooks.intuit.com/.

Keep in touch if there's anything I can help you with aside from this. I'm always around to provide further assistance.

Many thanks for your reply. However the contact I’ve had with your help team they misread my email and referred to code 103. Can you confirm I’ve been added to the affected users and will be informed when there’s a fix? 

We're unable to confirm if you're added to the list, Michaelamherst. We can't get any of your account details since this is a public forum.

Although, errors 103 and 108 are under the same investigation number my colleague, Charies_M provided. I'd suggest getting in touch with our customer care support again. This way, you can provide them your information securely. Just click on the link MikiD provided so you can reach out to us again. 

In the meantime, you can import transactions from other sources. 

Please know that we're just around if you need our help with your concerns. 

Can you explain how I use the link your colleague suggested to stay up to date? It just seems to take me to a status page where it shows all Quickbooks services working normally. Which they’re not. Can you explain why I shouldn’t cancel my service given it does not meet my needs, or work as advertised, until you resolve this issue, and ask for a refund too for the weeks where you fail to provide this service with Nationwide?

No I’m sorry I’m not happy with this. I didn’t signup to Quickbooks to import CSV files as a means of doing my accounts - if I was happy with that I’d have used another app years ago. You say I may discuss with your specialists about how to be kept up to date about the issue but you and other assistants have now provided differing advice on how to be kept informed. I’ll call customer service tomorrow to cancel my service. 

Thank you for the response, @michaelamherst.

I know this error has caused too much inconvenience for you. Please know that once this error has been resolved by the Product Team, your transactions from this bank will automatically be updated. With this, it's totally alright not to import your bank transactions. 

For follow-up questions about error 108 or if there's anything else that I can help, let me know by leaving a comment below. I'm always glad to help in any way I can. Have a great day!

Just wondering if there is an update on this error. I just checked on the QB Status page and there it lists all system as operational. But I still can't connect??

Hi margot2,

Our bank engineers are currently investigating the 108 error customers are experiencing when connecting or updating their Nationwide Building Society accounts, if you would like to be added to the investigation please reply below, this way you will be notified automatically when the fix is deployed and will be able to update the account again :) 

Thanks

Please can I also be added to the list of customers who are having the same issue (108) with Nationwide and Quickbooks.  I would like to be notified when this issue is fixed.

Can I be added to the list of people affected please. Had this issue a couple of times.

Hey BobbyVylan and motheroffire,

Thanks for reaching us here. We've added you to the investigation and you'll be notified via email when the fix is deployed. 

Thank you for your patience in the meantime.

I can't speak for anyone else, but the issue is fixed for me as of 7pm GMT.

Yep mine working too. Thanks so much for getting it back online!

Hi i would like to be added to the list for some help on fixing error code 103. I am also a nationwide user.

@Hp96 I have requested your email from my Community Support team to save you from having to post it directly here - i will ensure you are added to the list of automatic updates and we will update you as soon as we can.

Hi,

I am struggling to contact somebody to help me with the same issue but i now have error code 187. Can you please help me rectify this as my banking is not connecting once again. 

Thanks, Louis

Hi Louis

Nationwide have been making some changes to the log in flow which could cause user credential error like 103 or 187.Can you confirm if when you sign in to the bank website do you use memorable data or pin sentry/one time pass code or both?

Emma

Hi Emma, Thanks for your response. I use mainly memorable data but do sometimes use the other methods. Is there anything I can do to sort the problem out or is it something that will resolve itself?

Hello Louis, 

Thank you for confirming. Customers who use the memorable data are currently unable to update the bank feed, our engineers are aware of the error and are working to resolve the issue with priority. I have linked your account to this investigation so that you will receive an automated email notification when the fix is deployed. In the meantime, please update your account manually or by using our import tool to upload statements. 

Thanks