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L
Louis Humphreys
September 28, 2019
Question

Connection error 108 Nationwide

  • September 28, 2019
  • 1 reply
  • 8 views

Hi,

 

I am getting really frustrated trying to re-connect my Nationwide account and have so far spent about 2 hours trying to resolve the issue. My accounts lost their connection a couple of weeks ago but i managed to re-establish them. Two nights ago it happened again but this time I can't re-connect! I've tried the fix it now button and re-entered my details with the prompts. I researched the possible causes and found that it could be prompts/ messages from my bank in my online account that need my response but i cant see any, I have looked through all the menus in my online account and the banking app and I'm now stumped as to what i can do to fix this. I read a post regarding this issue and someone suggested to delete the account and reconnect it, the problem was that you lose the transactions and have to review them all again. I joined Quickbooks to make life easier, I can't review thousands of transactions again so this is not an option as far as I'm concerned and will be very concerned if this is the only way to rectify the problem. Please help because I don't know what to do now and im sure others must be having the same issue.

 

Many thanks.

    1 reply

    A
    Anonymous
    September 28, 2019

    Hi there, Louis Humphreys.

     

    Keeping your transactions updated is very important that’s why our engineers are already investigating the issue. They’re currently working around the clock to resume the connection as soon as possible. 


    If you haven’t, you can reach out to our chat or email support team. They can add your account to the list of affected users so you’ll get notifications every time there’s an update. 


    For now, you might want to import your transactions through .CSV file. 


    Visit us again if you have other concern or need anything else. 
     

    L
    Louis HumphreysAuthor
    September 28, 2019

    Hi,

     

    Is this an issue on my account or a wider issue involving Nationwide that will get resolved without me needing to take any further action?

     

    Thanks, Louis.

      M
      michaelamherst
      September 29, 2019

      Hello there, michaelamherst.

       

      I appreciate you bringing this to us. The connection Error 108 is still under investigation. 

       

      Since you've already reached out to our QuickBooks Care Team, you'll be part of the list of affected users. This way, we'll be able to keep you in the loop once there is a progress of the investigation.

       

      Another way to be updated of the status of the investigation is to visit this website. You can use the investigation number INV-36586 as your reference: http://status.quickbooks.intuit.com/.

       

      Keep in touch if there's anything I can help you with aside from this. I'm always around to provide further assistance.


      Many thanks for your reply. However the contact I’ve had with your help team they misread my email and referred to code 103. Can you confirm I’ve been added to the affected users and will be informed when there’s a fix? 

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