Question

Connection error 108 Nationwide

Forum|Forum|6 years ago
September 28, 2019
1 reply
11 views

Hi,

I am getting really frustrated trying to re-connect my Nationwide account and have so far spent about 2 hours trying to resolve the issue. My accounts lost their connection a couple of weeks ago but i managed to re-establish them. Two nights ago it happened again but this time I can't re-connect! I've tried the fix it now button and re-entered my details with the prompts. I researched the possible causes and found that it could be prompts/ messages from my bank in my online account that need my response but i cant see any, I have looked through all the menus in my online account and the banking app and I'm now stumped as to what i can do to fix this. I read a post regarding this issue and someone suggested to delete the account and reconnect it, the problem was that you lose the transactions and have to review them all again. I joined Quickbooks to make life easier, I can't review thousands of transactions again so this is not an option as far as I'm concerned and will be very concerned if this is the only way to rectify the problem. Please help because I don't know what to do now and im sure others must be having the same issue.

Many thanks.

QuickBooks Self-Employed

A

Anonymous

Hi there, Louis Humphreys.

Keeping your transactions updated is very important that’s why our engineers are already investigating the issue. They’re currently working around the clock to resume the connection as soon as possible.

If you haven’t, you can reach out to our chat or email support team. They can add your account to the list of affected users so you’ll get notifications every time there’s an update.

For now, you might want to import your transactions through .CSV file.

Visit us again if you have other concern or need anything else.

L

Louis HumphreysAuthor

Hi,

Is this an issue on my account or a wider issue involving Nationwide that will get resolved without me needing to take any further action?

Thanks, Louis.

A

Anonymous

Can you explain how I use the link your colleague suggested to stay up to date? It just seems to take me to a status page where it shows all Quickbooks services working normally. Which they’re not. Can you explain why I shouldn’t cancel my service given it does not meet my needs, or work as advertised, until you resolve this issue, and ask for a refund too for the weeks where you fail to provide this service with Nationwide?

Welcome back, @michaelamherst,

The link ChariesM provided is for QuickBooks (US) outages and slowdowns tracker.

At the moment, our engineers are still conducting investigations to identify what's causing the error 108 for Nationwide bank. While we don't have the exact timeline on when this issue gets resolved, I would advise that you import the transactions through a .CSV file, to ensure your account is up-to-date. Here's how:

Click the Gear iconat the top.
Choose Imports from the list.
Select Import older transactions on the right for the account you want the transactions to belong to.
Complete all the instructions then select Import to finish importing your data.

You may also discuss this topic with our specialists to be updated about the status of the issue. Click the link below to contact us: Contact QuickBooks Self-Employed Support.

I appreciate your time and patience while we continue to work on this. If you have other concerns or need further help working with QuickBooks, please mention me anytime. I'm here to help.

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